Wrong default layout for a new customer

Hi all,
I hope somebody can share inputs with regards to this issue.
I'm assigning a default layout to one customer group (layout1 for all Group1).  When this was done, a list of customer codes were included in the list and each were ticked from that list.
Second layout called layout2 for the setting 'Set &as Default for all BPs (for Whom a Default Layout Has Not Been Assigned).
Scenario:  A new customer code is created belonging to Group1.
Issues: 
            a.  This new customer code does not automatically follow the setting on default layout which is layout1.  When the layout1 default setting was double  
                 checked, the new customer code was part of the list, but it was not ticked. 
            b.  When document was previewed, it uses the wrong layout2.
            c.   The user still has to update the layout1 default setting, ticking the tick box from the list for the new customer code, then clicking update in then
                  layout designer window.
Question:  Is this a normal behaviour of the system?  I thought that setting it as default for certain customer group will be applicable even to newly created ones under that group.
Regards,
Cathy

Hi,
I am afraid that it is your SAP B1 version current behavior but you may check using demo database. What is your SAP B1 version anyway ? what is your database localization ?
You may try the solution part from one of these notes below:
993486  - 'Set as Default for All BPs' doesn't affect specific BP
Version   5   Validity: 21.01.2011 - active
Language   English (Master)
Portuguese 
Content:      Summary    |    Header Data    |    References    |    Validity 
Symptom
Specific printing template for Business Partner can not be changed in attempt to define printing template as a default template for all Business Partners.
  Cause
Functionality description
  Solution
In order to change a specific default printing template for Business Partner follow the steps below:
1. Choose the required template and press on the 'Set as Default' button.
2. Choose the 'Set as Default for Specified BP' and 'Set as Default for Current User' option.
3. Uncheck the box near the BP name and press on the 'Update' button.
4. Choose the required default template (new template) and press on the 'Set as Default' button.
5. Choose the 'Set as Default for all BP' option.
  Other terms
Print Layout Designer, Default Template, Set as Default for All Users,
Set as Default for Current User, Set as Default for All BPs, Set as Default for Specific BP
        Header Data
Released On
24.02.2011 20:52:30   
Release Status
Released for Customer   
Component
SBO-GEN-PLD Print Layout Designer  
Other Components
SBO-SH-PLD-A2 Tips and tricks for building PLD templates
Priority
  Recommendations/additional info   
Category
  Consulting   
       References
This document refers to:  SAP Business One Notes
861088
Cannot set a template as default for all users
This document is referenced by:   SAP Business One Notes (1) 
  861088
  Cannot set a template as default for all users
       Validity
Software Component
Version
SAP BUSINESS ONE
2005 A
2005 A SP01
2005 B
2007 A
2007 B
8.8
2nd note:
  861088  - Cannot set a template as default for all users
Version   4   Validity: 04.08.2009 - active
Language   English 
Content:      Summary    |    Header Data    |    References    |    Validity 
Symptom
When print previewing,the template used is not default template.
  Cause
A template has been defined as default for all users, when previewing this it is not the template which has been set as default for document.
  Solution
In order to change to a different default template for all users and all business partners please do the following:
a) "Set as default for specified Business Partner" and "set as default for current user"
b) Add tick for this Business Partner
c) Update by ticking again the specific Business Partner
d) Change set as default for all users and all Business Partner's
  Other terms
Print Layout Designer, Default Template, All users, Set as Default template, SAP Business One
        Header Data
Released On
04.08.2009 11:28:58   
Release Status
Released for Customer   
Component
SBO-GEN-PLD Print Layout Designer  
Other Components
SBO-SH-PLD-A1 Print Layout Designer known Issues
Priority
  Recommendations/additional info   
Category
  Consulting   
       References
This document refers to:  SAP Business One Notes
993486
'Set as Default for All BPs' doesn't affect specific BP
This document is referenced by:   SAP Business One Notes (1) 
  993486
  'Set as Default for All BPs' doesn't affect specific BP
       Validity
Software Component
Version
SAP BUSINESS ONE
2004 A
2005 A
2005 A SP01
2005 B
2007 A
2007 B
JM

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