Wrong Drive Letter After Using Restore Command PSE 9

I know this is an old subject, but it has a twist that I can't relate to other posts. So I'm posting a the question again. I have a client who has all of her pictures stored on an external Drive J, lets say. She also has a full backup using the PSE 9 Backup command that she stored a a second external Drive H. Drive J failed. She bought a new external Drive is named N, lets say.
At this point she uses the PSE 9 Restore command, which runs without errors. The problem is that all of her 30,000 images are disconnected. The Organizer thinks they are still on Drive J (her broken drive). and not on Drive N, the new drive.
I have only communicated with her via email and have not seen what exactly she is seeing. However, from what I can tell, she has been using the PSE 9 Backup/Restore command correctly.
I even simulated her process on PSE 9 and it worked fine.
John R. Ellis has published a lot of hints etc regarding problems for PSE 8 and earlier, and they keep coming up as I search.
Does anyone here have any idea what went wrong and obviously more importantly, how to get the PSE Catalog working again?
TIA

You may need to let the software decide on the file structure.
File à Restore
Select Hard Drive/Other Volume and click the adjoining browse button
Navigate to the folder on your external hdd, select the back up (tly) file and click open.
Go to specify Destination <NONE> and click the adjoining browse button.
I recommend you navigate to Pictures or My Pictures
When you see the message “the restore was successful” you will probably see a flashing message (bottom left in Organizer) which says opening catalog.
You will also get a message: The catalog named ……….psa could not be found. Please open or create a different catalog - click OK.
In the catalog dialog click New
If you see a message saying you have chosen the original file structure and new folders may need to be created - click Yes.

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