Wrong e-mail address associated with security reset
I upgraded from an iPhone 4s to 5s. I cannot purchase anything until I verify my identity. I forgot the answers to the security questions. When I went to have the questions sent to my e-mail address as a reset it got sent to my ex-husbands e-mail address. When I go under my apple ID settings, his e-mail address doesn't show up as primary or alternate e-mail address. How do I change where the e-mail is being sent? Thanks for any help/input!!
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
Similar Messages
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I no longer have the e-mail address associated with an Apple ID. I do not know the password for that account, nor are the security questions correct (e.g. it asked my birth date, but, when I listed it, I was told it was not correct). I have no way to get into the program, to correct an information. How do I delete this account and start anew?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/). -
I am trying to add another e-mail address to FaceTime, but do not want to change the e-mail address associated with my Apple ID. Everytime I try to add the e-mail address in my FaceTime settings, it send me a verification e-mail asking me to verify that I want to change to this new e-mail address for my apple ID. I do not. I just want to have an additional e-mail address for people to contact me via FaceTime. Does anyone know how to do this?
You can have multiple addresses associated with your apple id. You will have to verify any changes before they can be added and this is done by sending you an email. This is to protect you from someone else makeing changes to your account.
You can make any changes and view all your info here:
My Apple ID
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
How do I change my @icloud e-mail address associated with my apple ID
My apple ID is not an @icloud address (it is @yahoo.com). Curretnly I have an @icloud e-mail address associated with this account. If I log onto icloud.com with my @yahoo Aplle ID, it will show the emails that I have received from my current @icloud e-mail address.
How do I:
1) create a new @icloud e-mial address and
2) replace the old @icloud with the new @icloud
3) forward e-mails from the old address to the new one and then, evetually delete the old one.Once you have created an iCloud account and chosen an @icloud.com address to go with it you can't change the address (short of creating an entirely new account).
However, all is not lost. You can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) Once you have created an alias you need take no further action to receive emails to it; messages to either the primary address or the alias will turn up in the inbox, and you can choose which you use as the 'From' address when you reply.
You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account.
More information on aliases here: http://help.apple.com/icloud/#mm6b1a490a -
How can I get my e-mail address associated with Adobe Digital Editions?
How can I get my e-mail address associated with Adobe Digital Editions?
gjortega,
Your sidekick may be relaying through a different server. If its on AT&T, it could be using cwmx.com for outgoing. However, cwmx.com only works for AT&T/Cingular EDGE customers. When on Wi-fi it won't allow you to send through it.
Many internet providers, but not all, provide an authenticating SMTP server to use when travelling. If you configured your outgoing server to use the email providers authenticating SMTP server information on a port different from port 25, you will be able to use it on most networks. Some wireless networks filter a wider range of ports, such as some work places.
This article discusses the issue in more detail:
http://docs.info.apple.com/article.html?artnum=305634
Hope this helps,
Nathan C. -
For some reason when trying to get ito Cloud, I can't get into my previous e-mail address to make changes, which I must do to delete it. Cloud does not recognize my old password and the system does not seem to associate my BD with it. I knowlonger have the old e-mail address associated with Cloud.
I have a new e-mail associate with my Apple account and a new password. The problem is trying to get Cloud to recognize my new I.D.You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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How do I change the e-mail address associated with Facetime on my iPhone?
On my iPhone, under Settings -> Facetime, if I switch this to "on", I am immediately prompted to provide a password assocaited to an old e-mail address. How do I change this e-mail address?
My app store account is correct, and I don't think this old e-mail is lurking anywhere else on my phone.
Thanks.Thanks for the reply, but I did not see this space to enter a new e-mail as Facetime was set to "off" and every time I turned it on it wanted me to provide a passowrd for my old, non-existent AppleID.
I just noticed, however, that if you just let it fail to log in with the old e-mail three times, THEN it give you a chance to provide a new e-mail via a new prompt "SIgn in with your Apple ID?", which worked.
So lesson learned: let if fail first, then you can fix it,but not before it fails. :-/ -
I setup my iCloud account on my iPhone 5 with the wrong e mail address, and I don't remmber the password, I reset my tel and erase all the information on my iPhone in order to try to set up a new iCloud account but when I restart I have a problem agaIn , they ask me to put again the old iCloud user account and password, what I can do in order to start the phone when I don't have the correct e mail and I don't remmber the passcode.?
I have the same problem as the emails go to my iCloud account that I cannot access!!! I cannot answer the security questions as someone else must have set up my iCloud account. Nothing seems to work. It would be great if someone has some ideas as what can be done to recover the situation?
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HT1911 How do you change the email address associated with forgetting your security answers
Trying purcahse a song on iTunes and have been prompted to answer security questions. Since I do not remember setting up these security questions, I do not remember the answers.
I can click a link that will send instructions to resetting the security questions, but the email address associated with this link is no longer active. How do I change this email address?Just where are you going?
and what do you see? A screen shot with personal info redacted would be great.
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information. -
I deleted my old e-mail account associated with my iCloud, i need to reset both my ID and my password. however i don't remember that password. how can i reset it?
Hey Frankgates!
I have an article here that can tell you how to do this:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Closing out apple e-mail password and transferring to a new email address associated with account
I need to transfer all my music etc. from an e-mail account associated with two i phones and a computer that has been closed. Associate it with a new e-mail account I have associated with an i-pad.
Need to accomplish this quickly!Debra Deane Little wrote:
I need to transfer all my music etc. from an e-mail account associated with two i phones and a computer that has been closed.
Not quite sure what you are getting at here... but...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622 -
Mail account associated with Adobe ID account has expired
Our CS6 subscription was done with my spouse's Adobe ID and it is about to expire. The mail account associated with my spouse's Adobe ID is no longer available. It was a mail account provided to him by his university and it was removed recently when he graduated. He is able to log on with the mail address, but after login a message is displayed saying that the password needs to be reset and that a mail has been sent to his mailbox, which is, as I explained, no longer available. Is it possible to associate another active email address to my spouse's account, so that he can log on and renew our CS6 subscription?
Hi Liisa,
You can change the email account associated with your Adobe ID, but the first step will be to have our customer service staff assist you with getting the password reset since you no longer have access to the email account.
The instructions you'll need along with contact information are in our KB article, Adobe ID, sign-in, and account help. -
TS3988 I recently lost the use of an email address associated with my icloud account
I recently lost the use of an email address associated with my icloud account, I need to reset the password, but am unable to do so. I want to sync all my devices and am lost without this functionality, so I have created a new icloud account but so far I haven't been able to switch my ipad to this icloud account as I can't change the icloud user name. Part of the problem seems to be the 'find my ipad' app, which won't switch off without the old password...I've tried every password I can, but no success. Can anyone help?
You need to either reset password yourself by going here
https://iforgot.apple.com/password/verify/appleid
Or contact Apple for assist. In both cases one way or the other you will have to prove that you are the account owner, by providing correct information in form of either security questions or something else. -
Help. My old @us.army.mil email address was terminated by the army. I used that address to register my first apple id account on my iPad. I can't remember my original Apple ID number and if I ask to reset my password, Apple sends the reset link to my old non-working email address. I have a new gmail address and a new Apple ID number associated with that address. How do I get my iPad to use my new gmail address and new apple ID number? Remember, I can't log out of my old account because I can't remember the password. Amd Apple will only reset the password by sending a link to my old, non functioning army email account. ( I hate army webmail for canceling all retired military email accounts). John Marc
<Personal Information Edited By Host>Hi John,
You can change the email address associated with an Apple ID using the steps in this article -
Change your Apple ID - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
i entered the wrong E-mail address when it asked me for my Apple ID, now my card is useless and i dont have the £15 credit i paid for, i was wondering, if i gave you the code, would you be able to trace what address i typed in (Which will be similar to the one i have now) and would you be able to transfter the £15 credit onto my account?
I can send you the code if you like?
Many thanks, James Cummings.First, you're not communicating with Apple when you post in these forums. The only people who will respond are fellow users and there's nothing we can do directly with this problem.
But I can tell you that if you redeemed the card through the wrong iTunes Store ID, then sorry, but there's no way to transfer credit from one account to another. You'll have to use the iTunes Store ID under which you redeemed the card to make your purchases. You would not have been able to redeem the card through another account unless you had the password to that account, though, so you may not have actually successfully redeemed the card. Have you tried to redeem it through your "real" iTunes Store account?
Regards.
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