Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Hi Hendy20,
If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :
Delete the OPM.db file :
Close the Creative Cloud application.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
If you are not able to find that file, please check the following link, that may be because your library is hidden.
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Please, let us know how it goes.
Thank you.
Arnaud.

Similar Messages

  • Logging into Creative Cloud Desktop Fails

    I can log into adobe.com to access everything about my account, even reset passwords but everytime I attempt to log into Creative Cloud Desktop, it immeidately reads You Have Been Signed Out.  The subscription is active and current, nothng in the firewall or seervices appears out of order.
    Thanks
    Dennis Hamilton

    Hi Dennis,
    Please follow this step by step procedure:
    1. Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
    2: Now navigate to Application Support/Adobe/OOBE/.. folder.
    3: Delete opm file under OOBE.
    4: Rename OOBE to OOBEold.
    5: Check if you have AAMupdater in the same location.
    6: Please rename it to AAMupdaterold.
    7: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
    8: Then launch it, sign-in and click on Apps tab.
    If you're continuing to have issues please post back
    Thanks!
    Eshant

  • Can't log into Creative Cloud Desktop

    Have checked account on line and all seems fine but when I sign in to the desktop cloud app, it turns gray and says I have been signed out. Very frustrating. I downloaded AE withn no issues a few days ago and then went for PS and Ill but they both errored out and I haven't been able to reconnect since. My account on line shows I have access and am a team member and I even reset my password so I know I have the right account and email address accosiated with it.
    Help!!!

    Thanks for the reply. I have tried everything on the link you provided and no change. I even uninstalled thru Control Panel and reinstalled version 2.4.1.351 of the CC App.
    This is maddening. AE installed and runs beautifully on the exact same machine, user account and permissions.
    I'm losing DAYS of production time and getting charged for subscription time I haven't been able to use.
    I tried to start a Chat but the system says I'm not eligable for this type of support.
    Give me a good old DVD any day over this nightmare!

  • Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    Hi Dima,
    Please refer to the help documents below:
    Troubleshoot Creative Cloud download and install issues
    Error downloading, installing, or updating Creative Cloud applications
    Regards,
    Sheena

  • I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

    I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN!  And then to further add insult to injury, I'm prompted to enter in the license number of my product.  I've gone through this process a dozen times now...SCREAM!!!

    Paulou12 what type of a Creative Cloud Membership do you have?  You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally if you are in a managed environment then please work with your I.T. department to apply the update.

  • Logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

    logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

    Window > and select Libraries By default it should appear in the tabbed panels above the layers panel with adjustments and styles

  • Issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

    issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Lost main toolbar in Dreamweaver,cannot after this log into creative cloud

    Lost main toolbar in dreamweaver,then cannot log into Creative cloud.Was thinking of uninstalling dreamweaver and redownloading.Cannot do this--what next

    Discussions of RE-installing
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Also, if you have specific Dreamweaver questions that don't relate to installing...
    Start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • Problem logging into creative cloud for updates - Unknown server error

    Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

    Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Else, download CC desktop app again from CC website.

  • I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm using an iMac previously used by a past employee. It is running OS X 10.9.3. Using the CC application, I have logged out of his account and into my own. When using other applications such as Photoshop and After Effects, my account is the one displayed in the menu. When I use Dreamweaver however, the past employee's account is displayed in the menu, and when a sync is attempted, it displays his account info.
    Is there a way to use my own credentials to log into Dreamweaver separately from the CC app, or to force a sync between the CC app login and the Dreamweaver login?
    Thanks

  • I can't sign into creative cloud desktop connection

    I can't sign into creative cloud desktop connection. Every time I try on my computer it comes up with - you have been signed out? Please sign in - It never signs in. I can sign in perfectly online but not on my computer desktop version. I have uninstalled and reinstalled app but hasn't worked.

    I happend to have the same problem... I can sign in online but my destop version does not do anything! And if I startup one of my applications it asks me to sign in (for a trail version). If I do so I get this message....
    There was an error with this action. Try again later.
    0dd926b8-96c7-4362-adc0-xxxxxxxxxx
    I changed the last 12 characters in x because I have no idea if this error is specific for my account.

  • I try to log into Creative Cloud using the desktop application on Windows 8 and after I input my credentials and click "Sign In", it tells me "You've been signed out"

    can anyone help me, the answer posted is for windows 7

    Hi Kowbok,
    Please perform below given steps:
    Clean up cached user login information.
    Quit the Creative Cloud Desktop application.
    Open Activity Monitor (Mac) from spotlight or Task Manager (Windows) and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete OOBE.
    Launch Creative Cloud.
    Thanks & Regards,
    Sanjeeta

  • Problems logging into creative cloud from desktop PC

    Hi,
    I have been using creative cloud file sync for a few weeks now and it seemed to be working fine.
    The other day when i clicked on my creative cloud desktop shortcut I just got a blank adobe creative cloud screen there is nowhere to enter username and password.
    I can't seem to work out the issue and need to sync my files again.
    Any help greatly appreciated.
    Regards, Matt.

    Hello all,
    Just wondering if anyone can assist still not sure what to do about this problem was thinking about re-installing creative cloud desktop.
    I still get a blank white adobe login screen when I try and access creative cloud from my windows 7 laptop to sync files or update my adobe applications (see image below).This login worked fine until about 4 weeks ago.
    When I login to creative cloud in my browser my files are there up to the point of the last sync.
    I did try and use Adobe chat but they just advised to call customer support on 800-833-6687 but this call would cost a fortune from the UK.
    Kind Regards, Matt.

  • "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

    I keeping getting a "You've been signed out" message everytime I try to log into the Creative Cloud desktop application.
    I have tried the following to no avail:
    Uninstalling and reinstalling the Creative Cloud app.
    Renaming the OOBE folder to OOBE-old.
    Deleting everything in the SLCache.
    All of the above were suggested either on these forums or by support. None have worked.
    I am on a team membership.
    I am currently using Adobe Creative Suite CS5.5.
    I am on a Mac running Mavericks (OSX 10.9).
    Nothing seems to be working and I have been passed from department to department on the support chat window thing.
    Someone, for the love of God, please help.

    CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
    1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
    2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
    3: Now navigate to Application Support/Adobe/OOBE/.. folder.
    4: Delete opm file under OOBE.
    5: Rename OOBE to OOBEold.
    6: Check if you have AAMupdater in the adobe folder.
    7: Please rename it to AAMupdaterold.
    8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
    9: Then launch it, sign-in and click on Apps tab.
    It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

  • I'am logged into creative cloud on my account. I by mistake used a trial version of illustrator CC. I installed it afterwards and now it keeps promting me to buy it when I have it already but now cant use it

    I cant open illustrator CC which i have installed as it keeps promting me to buy since i originally used a trial version.
    How do I load the version from my account which I have installed onto my computer from my account, without getting prompting to purchase it? As I have a creative cloud account.

    brettyellow24
    Launch  illustrator CC
    Click on License this software options, then choose Not My Adobe ID.
    Sign in with the email address which you have used to purchase and try.

Maybe you are looking for