Wrong iTunes email comes up when trying to update apps on iPad
I'm trying to update my apps on my iPad. When the box pops up to enter your iTunes password, the wrong email is showing. How do I change the email in the pop up box? Thanks in advance for your help!
OK. You can try here as well.
Go to the app store. Tap on the featured tab. Swipe to the bottom of the screen. You can access your Apple ID in the bottom left corner. If it is showing the wrong ID - tap it and sign out then sign in with the correct ID.
Did you try updating the apps with the old ID that is showing? iTunes knows which apps belong to which ID. So if that ID is popping up when you try to update the apps, I would have to assume that the ID was used to purchase those apps.
If they are free apps - just download them again.
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When trying to update apps from iPad and iPhone a previous one time users email keeps coming up. How do I delete their information?
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When trying to update Apps in iTunes on my computer my old Apple ID appears, which is no longer in use and has no password; even when I try to create a password for this Old ID, Apple won't let me. When I go into see my Account settings My new Apple ID / iTunes ID are listed and the passwords are correct obviously so why can't I update my Apps? Why does my Old apple ID keep appearing and how can I get Apple to change this?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"
Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying -
when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?
If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com
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Getting "an unknown error has occurred" when trying to update apps or download books
I keep getting "an unknown error has occurred" when trying to update apps Also get same message trying to purchase an iBook
Same here.
I did restart the iPad which had no effect. Adding an app through iTunes still worked this morning. -
I backed up old phone to PC then did a sync to new 4S but when trying to update apps on phone it states - account not valid in Argentine store, must switch to U.S. store. I am in US and when I view account on PC it correctly shows me in US. Now what?
log out and log back in again to store
and if required
http://support.apple.com/kb/HT1311 -
When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.
Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43 -
When trying to update apps it asks for account password but it doesn't show my account ID, it shows my dad's. How can I fix this so I can sign in?
It sounds like the apps were purchased using your dads account, so they will have to be updated using that account.
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On My Mac Pro Getting an unknown error message when trying to update apps
On My Mac Pro Getting an unknown error message when trying to update apps To Perchase Mountain Lion
Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
Settings>Store>Apple ID - tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Trying to update apps on ipad but after signing in i get a message that says cannot connect to iTunes Store? how do i fix?
Hello jkellogg,
The following article provides steps which should be able to help restore your iPad's connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Wrong apple ID comes up when trying to download a new app.
I'm new to iPods and Apple in general. My sisters user ID comes up when trying to download an app, and there is no way to change the ID on that screen. How can I change the ID to mine?
Hi,
Go into Settings>Store on your iPod and change the Apple ID from hers to yours.
Hope this helps!
---likeabird--- -
ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
iTunes 8 reports that I have apps with updates available. When trying to update them I get this error:
We could not complete your iTunes Store Request.
An unknown error occurred (5002).
There was an error in the Itunes Store. Please try again later.Here is what I did:
Look at the App Store on the phone and see what needs to be updated. Go back to iTunes and delete the Applications (I told it to trash it). Go into the iTunes Store and find the applications you just deleted. "Purchase" them again and it should download the latest version. No, you will not be charged again if you purchased it already. You can probably also do a "Check for Available Downloads" after you delete it instead of going through the purchasing process.
This is just a workaround. I'm not sure if subsequent updates will work or not. It may be that each app needs to be deleted and re-downloaded for updates to work. -
When trying to update my apps it keeps telling me it cannot verify my address! How do I fix this?
Contact itunes support
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