Wrong language version

Hello
Before I ask my question, here's some background:
Last week I recieved new software products direct from the on-line Apple Store. I am english but living in Italy, so I used the Italian Apple Store. My Italian is very very limited so I still prefer English language versions of all my software.
So, here's my dilemma... On the site there were English flag icons next to the products I bought:
iLife 05 (family pack)
IWorks 05 (family pack)
AppleWorks6
So assumed they'd be OK. However they are Italian only.
I have only opened Applworks since to break the seal on the others would mean they would be unreturnable. As it turns out Apple refuse to replace them stating that I should have stated which language version I wanted. I would have done had there been an option offered to me at time of purchase.
They say I should have telephoned immediately after ordering, but where did it tell me to do so on the site? If it did, was in in Italian? I rest my case.
Their solution is to ring the support number (at cost to me) for instructions on how to change the software into English.
Is this possible? Anyone know how to do this? I tried the support line but guess what... it's in Italian!
Any help gratefully recieved!
Alex

Quit Pages.
Select Pages in the Finder and do Cmd-I.
In the info-window click languages.
De-select the languages you do not want to use.
Start Pages. It should use the languages you selected.
You can also set the default language of your system in the Sytem preferences. Pages will use that language.
This works with all programs on your computer.

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XRFC> message                                                             <
XRFC>                                                                     <
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XRFC> created                                                             <
XRFC>                                                                     <
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XRFC>                                                                     <
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XRFC>                                                                     <
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Hi Anton,
Thanks for the helpful suggestion. I did try setting SOAPAction using xmlhttp.setRequestHeader, but that didn't seem to make any difference. I may not have formatted the SOAP header correctly, however.
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Mark

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