Wrong letters from wireless keyboard

Question

Hi,
Hopefully this is the right place to get a satisfying answer. I got an iMac9,1 with a recently bought wireless keyboard (model No. A1314). Everything worked fine, until this morning. I started the iMac, logged in and found some (not all) of the keys giving the wrong signs. For instance, 'h' becomes ˙ and '0' (zero) becomes  0/ the ')' becomes ')?'. And so are more of the keys disfunctional. In my opinion it has nothing to do with the language- or keyboardsettings. Can someone help me please? In Dutch would be great, but English or German will do as well.
Thanks, Arno de Graaff (Netherlands)

Answer 1

Then I would make sure that I was still within the 14 day return policy and wipe the HDD clean and box everything up as if ready for a return. I would take it to the store and ask to speak directly to the store manager. I would explain that for a number of days you have tried to reach this store by telephone but cannot get anyone to answer. Ask if this is the normal business policy for this store? Ask for the names and telephone numbers of Apple Corporate so you can follow up with reporting this poor quality of service. I would then state my request to trade the keyboard and mouse for the wired versions. If the answer is no, then I would state that I am returning the iMac under Apple policy allowing a return within 14 days for dissatisfaction. Remain calm but firm in your conduct.
I am inclined to believe that the manager will set things right for you. If not, unfortunately they may try to charge you a restocking fee if you want to return the iMac. However, Consumer Protection laws, or even something as simple as the return policy for items purchased a bank card may be ways to avoid the restocking fee.
Dah•veed