Wrong money taken from account again

Question

Right now I am so spitting mad, I cant phone BT again, as I will lose it!
I was on a payment plan, which was fine, almost, until I added Sky Sports ot my package.  I was told that for one month, the amount would change.  I accepted it, as I knew it inclided 1 off payments etc.
BUT, for another 3 months I was charged almost double , absolutely wrongly.
I phoned, and was told that the payment plan system was wrong, and as it worked, it tried to put me in credit all the time by keeping that high amount.  I was then advised to change from a payment plan to monthly billing.  I agrred this, as I was assured thyat all I owed was £21,which would be taken within 10 working days, and then nothing would be owed until December 30th, when the right amount of £75(my monthly charge plus calls) would be taken.  This would include my phone calls, which is normally only something like £4, per quarter.
I spoke twice with BT, and was assured both time that the high amount would not come out of my account, and received an email confirming that the plan was cancelled and changed to monthly billing.
I looked at by online banking this morning, and guess what?  BT have taken the almost double, high amount from my account again.
I cannot keep affording it, and they keep breaking the promises they make.  I want that mkoney credited back into my account.  I do not owe that amount, it makes me short of money every month.
I really am regretting going with BT for my TV, broadband and phone package.
Please would someone from the UK care team contact me, because no-one else is able to sort this out, and I cannot go on indfenitely paying these silly amounts
 Anthony

Answer 1

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.