Wrong payment, Please refund the money to me!

Question

Der Skype,
Hello, I didn't purch package, Why charge me  CAD30.48???????????
I remember that years ago, I had a skype, and always been keeping charge from my visa card. I hate it!!!!
Then I closed that account.
after one year, my friends suggested me use skype again, and I opend nother account, but now it's the same thing, same problem. SKYPE wrong charge my credit card, and I can not find anybody to fix the proble. I very upset about that. Skype, Such big company, so many years still haven't fix the problem. I feel not safe to use skype anymore.  NO Trust!
Please refund the money to me. I will close the account.  The wrong charge information as below:
Skype Name: [---]
Product name: 15% discount, Package
Total amount: CAD30.48
Transaction date: Jun 3, 2013
Order number: [removed for privacy]
Order status: Delivered
I did not purchase as above. It's totally wrong charge! Please refund the money to my credit card. I am will not accept the amount.
Thank you!
Thank you.

Answer 1

Hi, zdtour, and welcome to the Community!
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If the charge you report is a fraudulent charge, the next step is to change your Skype account and payment method account passwords immediately if you have not already done so.  As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware software using the most recent virus signature files available. 
Then, if you can not cancel the errant subscription yourself in your account, you will need to contact Skype Customer Service for further assistance.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!