Wrong size printing

HP 2570 Photosmart
Running windows XP
No messages
No known changes
The past two days, my HP 2570 has been printing certain files the wrong size. I have a graphics design program (basically line art) which is supposed to print my design at actual size. The design has a background of a 1" by 1" grid.
Until recently, I have had no problems. Now, when I try to print a design, the print preview shows the image as it should appear, but the printed image is reduced to about 87% of the actual size. This is easy to verify - I measure the spacing of the grid lines - they are 7/8" apart.
I printed the same design on two different days, and the two printed images are NOT the same size.
The only thing which I can find which seems unusual is that when I look at the printer driver details, I find FIVE different files. They are:
C:\\windows\system32\drivers\serscan.sys
.....................................hpotiop2.dll
.....................................hpovst09.dll
.....................................hpowiamd.dll
.....................................hpzc3212.dll
Any ideas?

Hi,
Sorry to hear you are having problems printing.
What model of printer do you have and what device/operating system are you using to print?
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Printer prints wrong size

HP 2570 Photosmart
Running windows XP
No messages
No known changes
I tried this question in the Home and Network printing forum, and after 4 days, not one person has replied, much less had an answer.
Recently, my HP 2570 has been printing certain files the wrong size. I have a graphics design program (basically line art) which is supposed to print my design at actual size. The design has a background of a 1" by 1" grid.
Until recently, I have had no problems. Now, when I try to print a design, the print preview shows the image as it should appear, but the printed image is reduced to about 87% of the actual size. This is easy to verify - I measure the spacing of the grid lines - they are 7/8" apart.
I printed the same design on two different days, and the two printed images are NOT the same size.
The only thing which I can find which seems unusual is that when I look at the printer driver details, I find FIVE different files. They are:
C:\\windows\system32\drivers\serscan.sys
.....................................hpotiop2.dll
.....................................hpovst09.dll
.....................................hpowiamd.dll
.....................................hpzc3212.dll
Any ideas?

Hi there,
Try downloading and running the print and scan doctor located here(to make sure there are no software issues causing the problem):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hi jefferl,
Welcome to the HP Support Forums. I understand that when printing a .doc type document with your Photosmart C310a printer, that the font of document seems to be larger than requested.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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slightly different version
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Wrong size printing

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