Wrong username in category denial

folks
i'm getting occasional errors from my wsa 670
my i try to access a url i get denied but the notification contains a differents users username
i have access to the category but even if i refresh my browser (ctrl-f5) i get the same result (denied)
if run a packet capture on the client pc i can see the http 403 from the wsa but there is no ntlm exchange
thanks to anyone taking the time to reply

Hi there,
You are probably using IP address surrogates. This is only ideal for environments where users do not share computers. Once a user authenticates, the WSA will remember that User X is logged on to this IP address for 1 hour by default. Once the 1 hour expires, then the WSA will ask the client for authentication again.
If you are in an environment where users share computers, you may want to change the surrogate to Session Cookie so that each socket will need authentication.
Hint: You can clear the authentication cache using the 'authcache' command in the CLI.
Based on your other posts, it sounds like all your users will be authenticated using the F5 Load Balancer's IP address. IP address surrogates are not an option for you with this type of deployment since most (if not all) of your users will be coming from the F5's IP address.
-Vance

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Wrong username in category denial

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