Wrongly charged for spotify premium

Hi I have recently (03.07.15) took up the chance to upgrade to premium for a 2 month trial period, this is an offer which you were running until 04.07.15.
The trial period should have been free of charge for the 2 months and then after this period if I did not unsubscribe then my membership would automatically renew and I would be charged.
However, after checking my bank today I have noticed that there is a transaction leaving my account of £9.99 with the reference 'SpotifyUK' so it would seem that I have been charged already.
Can someone advise on how I can go about being refunded this money which has been incorrectly charged?
Thanks
Jerone

Jeroneob wrote:
Hi Anthony,
Thanks for your reply with reasons to why this may have happened.
I think I may have been part of a first month free trial when I signed up years ago, so this may explain it!
I'm not happy that it is not clear you can only have one trial per account, so my subscription is going to roll of the month until (03.08.15) I guess so as long as I cancel by this date, I won't be charged next month will I?
Thanks
Jerone
Hi,
Indeed that is correct, and the month of trial previously does explain you getting charged. Yes, I can understand that it should be clearer, a fair few people come along with this issue. I'll pop a message over to the staff and see if anything can be done.
If you cancel via your subscriptions page before then, you won't get charged next month and you'll revert to free on the renewal date (which in your case is the 3rd July). Once you've cancelled, just make sure you get a confirmation email saying you've cancelled, as some people don't and then get charged again. If the email doesn't appear (check your spam box as well just in case), it probably just means you didn't quite complete all the steps, so try it again and make sure you get through the onslaught of buttons that probably appear saying 'Are you really definitely completely sure' ;)
Anthony

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>> E-mail transcript removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Wrongly charged for spotify premium

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