WRT-610N - Slow LAN Speeds
Is anybody else experiencing slow data transfer speeds via the linksys wrt-610n ethernet ports? I stream HD video from my pc to a seagate theater+ media hub that is connected to my television. I had a D-Link router that had 10/100 ethernet ports but recently upgraded to the wrt-610n because of it's gigabit ports and the fact that it had dual band capabilities (i have the dual band gamer adapter for another media hub one floor up).
anyway, when i had the D-Link hooked up, I was able to stream HD video perfectly via a wired network connection. both audio and video were perfect. since i hooked up the linksys, i now get perfect video for 30 minutes or so and then it starts to get choppy. after about 45 - 50 minutes it's so choppy it's almost unwatchable.
since the only thing that's changed is the router, i'm assuming that's the culprit. does that make any sense to anybody else? i can't believe it, simply because the ethernet ports on this router are "faster" than the last one ... anyways ... any help would be greatly appreciated.
porty -
I was aware that the NIC in the seagate wasn't a gigabit card. My issue is that the linksys router, for some reason, isn't transferring as fast as my older D-Link 10/100 router. It seems like there is something wrong when two wired devices try to transfer data from one to the other.
Anyways, thanks for the response ... I appreciate it.
Similar Messages
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Time Capsule with an Airport Extreme bridge resulted in slow LAN speeds
Wondering if other people are seeing this. I am unsure if this was a result of upgrading both my TC and AEx to 7.6, but my LAN speeds had suffered in this configuration.
1. Comcast cable modem connected to the WAN port on my TC.
2. Connected an ethernet cat6 cable from the TC to my Airport Extreme, which was configured as a bridge.
3. My desktop was connected to the Airport Extreme.
4. When doing file transfers within the LAN or general internet usuage, my network speeds were extremely low.
5. Disconnected the cat6 cable from the TC and plugged that directly to my desktop.
6. Network speed jumps up by a factor of 5. LAN file transfers and internet usuage has returned to what I had expected.
Is there a known issue where a bridged AEx conncted to another Airport "main" device will result in all machines connected via the AEx to have slow LAN speeds?
I didn't see this issue months ago. I did less than 2 months ago upgrade our machines to the 7.6 firmware, but after experiencing some hiccups on the network, reverted back to 7.5.2. However, the slow LAN speeds haven't gone away when the two airport machines are connected to each other.
Any insight or advise is appreciated.By now, millions of users have updated to 7.6 and I cannot recall seeing a post similar to yours on this forum.
As far as a "known issue", you would need to contact Apple regarding that.
Suggest that you have the AirPort checked out at an Apple store if you have one near you. -
I have a "MI424WR" router. Various pages say it has speeds up to 12 mebabyte/second transfer rate, but I am only getting no more then 3mb/s ever.
I have 1 desktop that is wired and 1 laptop that uses wireless
Help is apprecitatedSince you refer to slow LAN speeds, I assume you're referring to a transfer between the wired desktop PC and the wireless laptop.
Any transfer between the two is going to be constrained by the slowest component, which is your wireless connection.
You said you're getting "Mob/s". I'm not clear if you're referring to megabits or megabytes.
If that number is megabytes, that's about average for a wireless-G connections.
MOB/sec (note the caps) * 8 bits/byte = 24Mbps
If you meant 3Mbps, then you're probably dealing with a wireless interference issue and should look at the usual wireless troubleshooting issues, such as changing the channel, eliminating sources of interference, etc. -
I am using the NMH300 and find the file transfer speed very slow using Windows Explorer.
I have the following setup:
Fast Win7 x64 desktop computer with Gigabit NIC
Dlink 10/100 switch (unmanaged)
NMH300 connected directly to the Dlink 10/100 switch
Setup NMH300 with static IP and created mapped network drive in my Win7 desktop. Allowed windows file sharing in the NMH300.
Why is the file transfer speed only 6.5 or 7.0Mb/sec over the LAN when both the computer and NMH300 are directly connected with each other over a 10/100 switch?
Surely I should see speeds in excess of 60Mb/sec or more?Yes, something is wrong.
I'm running the NMH300 on a wired gigabit network and get speeds similar, and in some cases, a little higher than the chart shown in the NMH review in Wilkins link (small net builder).
I usually get around 130 Mb/s (~16MB/s) read, and about 100 Mb/s (~13 MB/s) write. You should be seeing something similar, but your posted speeds are way too low. Could be a bad NMH or something else within the chain. You might want to start by trying to isolate the bottlenecks. -
Please can some one shine some light on my situation as im stumped.
I have my desktop machine running Windows 8.1 & Serviio (Media Streaming Service) connected via CAT6 ethernet cable on gigabyte ethernet ports at the desktop and the router, proir to getting home hub 5 i was using the home hub 3 which had no issues and could play an mkv over my network at 80mbps (video file bitrate) before the video file become unstable.
Ever since the Home hub 5 has been connect i cannont not even play one at around 8mbps is there something in the hub i need to change?
This is the network speed im getting when i read/write from my pc to the HUB 5 with a USB drive attachedUnless you still have the Openreach modem, then finding a replacement router would be expensive. Even if you still have the modem, Ethernet switched are much cheaper than buying another router.
Netgear GS205-100UKS 5 Port Gigabit Ethernet 10/100/1000 Mbps Switch, typically about £13.50.
Keep the lead between the home hub an the switch fairly short, and you should get 1Gb connection.
I doubt however, that the HH5 USB speed would be as fast as the HH3. Really a proper NAS is the best solution for file sharing.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Very Slow lan speed at WRT54G v8
Hello folks,
I'm very sorry to bring this issue to you, but I've checked all the information avaliable at the forum and was not able to solve my problem. Here it is:
I have in my house total of 4 devices:
2- PC (P4 2.0 Gh 1 gb RAM) running Windows XP SP2 (hereby Pc 1 & Pc 2)
1- Notebooks (Core 2 Duo) running Windows vista (hereby Note 1 / 2 & 3)
1- Playstation 3 (hereby PS3)
Before I buying my Linksys router I used an Thomson Speedtouch Modem as router, and all conections were wired. I had no problem at all. Upnp at this modem worked very fine, and wired transfer files on my network worked very fine (transferences at 9 mega bytes per seccond)
Now, I've changed my router to wireless WRT54G v8.
PC 1 & PC 2 are using cables
Note 1 and PS3 are using wireless conection
The internet conection works very fine. I have an assymetric internet (very commom in brazil) and I get 400 kbytes per seccond downloads, which mets my desire (speed is ok)
But I'm having a hard time with the wired conections...
I'm using PC2 as a download center. So, I download everything using this PC 2 and then share through the other computers on my network.
But, if I try to download things FROM PC 2 to PC 1 I get about 30 kbytes per seccond speed (previously it was 9 megabytes per seccond)
If I try to download things FROM PC 1 to PC 2 I get 9 megabytes per seccond speed (which is fine)
If I try do download things from PC 2 to Notebook 1 I get 1 megabyte per seccond speed
If I try to download things from PC 1 to Notebook 1 I get 3 megabyte per seccond speed
Since I havent changed the cables from the previous instalation, the only responsible for the problem, as far as I can see, is the WRT54G router.
Things I've tryed so far
- Configuring firewall for correct IP authorization
- Changing MTU to 1400
- Changing the network card speed to 100 mbs full duplex on both computers
But the problem did not go away.
I would be very happy if any of you could provide me ideas to solve my problem.
Thanksa lot!Sorry to bump this article, but my problem is not solved...
I've tryed several things, but the problem cannot be solved...
One thing I could figure out is that I cannot ping the PC which sends files very slowly.
This could indicate that the problem is firewall related, but, checking Norton configs, it seems that everything is OK. Even if I desable completely, the problem still occour... Windows firewall is also desabled...
I'm considering the idea of removing Norton firewall completely, because I think is related to it.
Any thoughts??
I've also tryed:
changing network cable
changing network card
and the problem still occour...
Help?? -
I forgot about slow download speed's negative effects... hence (I think) the videos I downloaded stop in the middle. I can get a better download speed if I connect directly to LAN. Is there anyway for me to fix the videos previously purchased or re download them without having to re purchase them? I'm attempting to play the video's directly from iTune "purchased" folder on my Win7 Home Premium PC.
Never mind.. I found instructions on how to re download purchased items. I only need help downloading 2 more items. I love the attention I've recieeved (I guess silly questions go unoticed... sigh)
-
Set up my new E4200V2 last night, everything appeared to be working but while streaming videos over wired LAN I get short hiccups over wired. While streaming videos, a few second long pause is really, distracting, this is a deal breaker and my previous router (DIR-655) had no issue streaming any videos. The wiring has not changed, only the router.
So onward to trying to lock down the problem.
I set up a ping between two wired linux boxes, and get:
64 bytes from 192.168.0.5: icmp_seq=65 ttl=64 time=0.184 ms
64 bytes from 192.168.0.5: icmp_seq=66 ttl=64 time=0.180 ms
64 bytes from 192.168.0.5: icmp_seq=67 ttl=64 time=0.566 ms
64 bytes from 192.168.0.5: icmp_seq=67 ttl=64 time=10.52 ms
Whoa, 10 ms over gigabit LAN. This is crazy, but doesn't tell us much. The 10 ms was one out of hundreds of pings, so its only intermittant. This might explain the hiccups, but this router doesn't appear to log anything, so its hard to say.
Next was scp transfers, which never exceed 15MB/s, in either direction. For gigabit, wired LAN this is awful, with my previous DIR-655 I would get at the very least 40 MB/s, in all situations.
Next up, iperf. I set up iperf on the two hosts, and iperf reports reasonable gigabit speeds
3] local 192.168.0.5 port 48303 connected with 192.168.0.3 port 5001
[ ID] Interval Transfer Bandwidth
[ 3] 0.0-10.0 sec 1.10 GBytes 941 Mbits/sec
and on the iperf server:
4] 0.0-10.0 sec 1.10 GBytes 940 Mbits/sec
I have tried the following solutions:
Firmware: its the newest firmware, as of last night (Feb 14) 2.0.36 build 126507 2011-12-23 01:39
MTU - I adjusted this to 1400, 1492, 1450, set to auto, no difference
QoS - I enabled this as someone reported QoS being off would throttle certain transfers, no difference
I added both the MAC addresses of the two linux boxes as High Priority in QoS, no difference
I'm running out of things to try. Tonight I am thinking of reverting to an old firmware, doing a hard reset and seeing if it persists, and if no ideas come up in this forum, it is getting returned, 15MB/s over gigabit lan is terribly broken.
Any ideas?
XianTry these troubleshooting steps:
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] Then click on security and disable the SPI firewall.
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the username field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes.
Hope it will help you.
Second, you can reduce the speed of the LAN card as well.
Here is the step:
START--> right-click My Network Places and click Properties
right-click on the device and click properties
Click on the CONFIGURE button
Select the ADVANCED tab and the settings you can alter are listed on the left.
Try to make the LAN speed to manual speed. -
Recently purchased an e3200 Router to replace my WRT-610N, for home use. I would now like to use my WRT610N as the upstairs Access Point and/or Bridge. I have Cat6 cabling between both units. I have a mixed network of Win XP and Win 7.
I have read nearly all I could find on this topic. I've also tried all of the solutions that were put out there, no success.
What I am attempting to do:
1. Have each computer on the network see and communicate with the other. I have tried the Lan/Lan connectivity, no luck with all of the computers, ping works with some and not others.
2. Have the two USB External drives, one on each router, accessible from any computer. Currently one or the other will give me a message that says +The attached USB Device is not supported. It seems like I can get one but not both operational.
Am I asking too much from these routers? I do appreciate any responses, ideas,or direction with this setup.....Thanks.
Dan the HamThanks for the link. I have seen your link and many others with the same directions. I've used the Lan to Lan connection exclusively. I have followed everything as written however am unable to get the computers to see each other, even though I have the second router set on an unused IP address. I've made sure that the second router had DHCP Server disabled in addition to NAT disabled, still no results. I can occasionally ping the first router, depending on the configuration. I've done a clean reset on the second router several times before doing the setup, still no help.
Also one of my main issues is whether ot not I can have two separate Storage devices on the same "broadcast" domain. I'm wondering since the second router is acting like a bridge, if that has anything to do with the "storage devices" ???
Thanks for your help. I'll try again, maybe I missed something.
Dan the Ham -
WRT-610N Shopping but skeptical about Linksys products
Shopping for a draft-n, simultaneous dual-band router with USB or Firewire storage link and excellent security features. It must have gigabit LAN ports, a solid firewall, WPA2, 5GHz and 2.4Ghz that operate simultaneously, MAC address filtering, etc ...Like the WRT 610N.
As far as features, the WRT 610N keeps coming up time and again. However, the reviews and numerous forum posts indicate a product that has a number of flaws. These reviews and forum posts have thus far kept me from pulling the trigger on the 610.
Has Linksys fixed the reported problems with this unit? Is there another alternative to this router that has these features? Another concern is the throughput. I've used Linksys products before and have never experienced problems like the ones I've seen described about the WRT 610N.
Any insight would be appreciated as I would like to buy a router immediately. Thanks in advance.
(Mod note: Edited for guideline compliance. Thank you.)
Message Edited by Vince_02 on 07-31-2009 08:35 AMWRT610N Router is a one of the good N-Series Router...It will not give you any problem if setup in a proper way...
The features like Dual Band(2.4 GHz and 5 GHz) , firewall, WPA2, MAC address filtering also present in the other N-Series Router like....WRT110,WRT160N,WRT320N....etc -
in gigabit lan pc runs over 150Mbs and iMac 40Mbs upload. What is the problem?
Ihttp://www.shabangs.net/osx/speed-up-macos-x-file-transferring-over-network/
In the link above I found the description of the problem and a possible solution.
I am new to mac. The iMac 27 "OSX 10.9 Mavericks 2014 is within a corporate network lan(cisco devices) and pc´s function as a shot. Macs have a very slow download speed. Gigabit Nic, UTP6 ... the last of the last. -
Simultaneous operation on WRT 610N
Ok so I just got a WRT 610N today and for the life of me I just can't figure out how to access both the 2.4Ghz and the 5GHz bands from my Dell XPS Studio 13 laptop or is that a no no. Also how do I go about sharing files between my laptop and PC which is wired to the router? Thanks for any advice.
Dual bands mean if two systems are using it one on 2.4 and the other on 5.0 it doens't slow down one another
there is a way on macs to use both google it and see
Message Edited by dbhjed on 08-15-2009 07:14 PM -
WRT310N Playstation 3 Slow Download speed and general lag
Hey guys, I just recently bought the WRT310N and got both of my computers working with it. One is wired directly into the router, while the other is running off wireless. My Playstation 3 is able to connect to the router but I am getting an extremely slow connection speed.
Right now, both PC's get about 6.4-6.5 Mbps download speed while my Playstation is anywhere from 600 Kbs to 1.2 Mbps. I have plugged in my Playstation 3 directly into the modem and got a speed of 3.2 Mbps and was downloaded a demo very fast, but I do not recieve anywhere near those results when using it wireless.
Any advice? I have tried opening the ports, but that only seemed to slow it down. A couple of days ago I opened the ports specific to the game NHL 10 and for two days I was getting such a good speed in the game that it felt like I was playing offline, which was great! Then this morning, it just seemed do a complete 180. Now when I play the game I get an extreme amount of lag, and my other games like CoD4 get random lag spikes. Like, I'll be running and I get a lag spike which seems to happen fairly consistently every minute or so.
Any advice? Should I try opening the ports again or what?
Message Edited by Nimer on 10-02-2009 03:58 PMI think you need to adjust the wireless settings of your Router, The wireless settings on your Router must have been setup to its default that's the reason you are receiving low signal strength on your PS3.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select TKIP...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect... -
From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.
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