WRT1900AC - 2118 Error on Router Settings and Firmware Update

I bought a WRT1900AC in June and it has worked great. I was able to configure it fine after buying it with no problems. I wanted to make an update recently so I logged in and found that I couldn't access the router settings. When I tried I would get an error 2118.
At first I only got the error when clicking on "Connectivity" but was able to access "Troubleshooting". I powered off/on the router and everything still worked at this point except I was now getting the error on all router setting options Connectivity, Troubleshooting, firmware update msg that would display at the top of the admin panel. I tried more reboots/resets and nothing error error error.
I contacted Linksys support and after being on the phone ALL day they deteremined that the router must be defective. I brought the router back to best buy and they gave me a new one. Now I bring this one home and right out of the box the msg I get is "Your router was not successfully setup" and the error at the bottom is error 2118. I have tried rebooting/resetting and I can never get past this screen. After a reset I have tried to choose to configure manually and am able to login to the admin panel but I get the exact same error as with the original one error 2118 on any of the Router setting options and again it is displaying that there is a firmware upgrade available but I get the error 2118 and I click on "update". I have even followed the instructions on trying to use TFTP to update the firmware but all I get is "Unable to get a response from the server".
Right now the status is my internet works and my wireless works but only with the orginal network name and password since I can't change it.
FYI - Tech support kept pointing to my browser but I have tried from several devices and same issue.
Tried from:
winxp - IE8, firefox, chrome
windows7 - ie, firefox
ubuntu 12.04 - firefox
ubuntu 10.04 - firefox
Cleared caches and rebooted on all and same issue on all. My last linksys router went 7years 0 problems, ah man this sucks if anyone can help I would be grateful.

Thank you so much for replying.
Working from win7 IE11
-windows firewall disabled
-antivirus software firewall disables
-disabled anitvirus software
-disabled browser security add-ons
-cleared browser cache & ran ccleaner
-added linksyssmartwifi.com and 192.168.1.1 to compatibility view
tried accessing linksyssmartwifi.com and am getting "Your router was not successfully setup"
tried steps when connected from wifi or LAN Port 1
Have tried the same steps but selected to configure manually so I could login with local access. I can access any of the Smart Wifi Tools but I can't access anything under "Router Settings' ie: Connectivity, Troubleshooting, Wireless or Security. I get the error 2118 so even though I have downloaded the firmware update to my desktop I can't upload to router since I can't access that page. Also if I click on the New Firmware available click here link I get the same 2118 error.
When I click on details of the 2118 error it reads:
http://linksys.com/jnap/router/GetWANStatus2 : {} -- Status: 200 OK Content-Type: application/json; ...

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