WRT310N and XBOX Live

I recently installed a new wireless WRT310N. I have one computer hard wired to the router (Time Warner-Roadrunner) and 2 that are wireless, all working  with no problems. My son cannot connect his XBOX "live". We keep getting a message "IP address failed."
The people at XBOX are telling me that the 310N is "too advanced" at this point and they can't support it. They say I could connect by using an ethernet cable from the router to the XBOX but since these are in different rooms of my home, it isn't feasible without running a lot of cable. Has anyone else experienced this and does it make sense that the 310N is "too advanced" to work on a wirelss connection with XBOX?

Try this settings on wireless router ....
Please click on the tab "Application and gaming" and click on sub
tab "Port range forwarding"
1) On the first line in Application box type in "Xbox", in start box
type in 88, in end box type in 88, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
2)   On the second line in Application box type in "Xbox", in start box
type in 3074, in end box type in 3074, in protocol keep it both, in ip
address type in 192.168.1.20 and give a check mark on enable box.
3) Now save the settings
4) Once you return to the setup page, click on the tab "Administration"
and disable the UPNP and save the settings.
5) Now assign the given ip address on your xbox
   ip address :- 192.168.1.20
   subnet mask :- 255.255.255.0
   default gateway :- 192.168.1.1
Please assign the dns address on the xbox
  primary dns :- 4.2.2.2
  secondary dns :- 192.168.1.1
6) Please try to test your xbox live.

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