WRT54G ports show no connection when connected to laptop

I was trying to setup my father-in-law's dell inspiron 510m on XP to the wrt54g.  he used to an ethernet cable plugged directly into the modem.  When i plug in the computer to one of the ethernet ports (1-4) notne of them lights up and the computer displays network cable is unplugged.  ive tried plugging the router from port 1 to port 2 and they both light up and the computer can connect to the internet directly plugged into the modem but for some reason cannot communiacate with the router.  everything else works just fine but i cannot get these two to talk.  he has a v3 router if that makes any difference.  i sat on the phone with customer service and they said that my router just went bad and to send in for a new one, but i think there is something else that can be fixed.  any ideas?

This maybe caused by incompatibility issue on your network card on the pc and the router. Both just cant synchronized with each other.
I suggest you do this first:
go to www.linksys.com/kb and look for answer id 945, this will force the card of the computer to run it on 10mbps initially while you configure this router.

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