WRT610N Dopped Connection

I have a WRT610N that has been exchanged once already by my local electronics store but I continue to have issues. I have spoken to tech support at least 3 times and @ one point was convinced to pay $9.95 for some remote access software that would allow the technician to work on the router directly. Needless to say, it was a waste of money as my router continued to drop connection and reboot whenever it wanted to.
Now, Linksys is telling me that they can only exchange the router for another WRT610N. I don't want another WRT610N, I want my $179.99 (plus tax) back!.
I will continue to push to get this resolved with linksys
(Mod note: Edited for guideline compliance. Thank you.)
Message Edited by Vince_02 on 12-04-2008 08:24 AM

Package the router back up in the original boxes along with the receipt and take it back to where you purchased it and get your money back.

Similar Messages

WRT610N Loses Connectivity To Internet Again and Again

I recently purchased two WRT610N v1.0 wireless routers and connected to two different Teraon cable modems which are each connected to TimeWarner Cable.
What I am finding on both of the WRT610N is that I am having to either Release & Renew the Internet (WAN) IP address or if that does not work, then reboot the routers. Testing of this involved using the PING and TRACEROUTE utlities on teh router to external IP addresses. After Releasing/Renewing the WAN IP addresses, the routers work for extended periods (e.g. 12-24 hours) and then again the routers stop talking to the cable modems.
The WRT610N units replaced older D-Link routers which did not have this recurring problem. I have refreshed the v1.0 firmware on both WRT610N units (latest on Linksys web site) which did not seem to make any difference on the two routers' WAN (Internet) interfaces.
Has anyone else seen this problem on the WRT610N or another router and have any thoughts as to fixing it since I do not like to have to get on the routers' http server as admin to release/renew the WAN (Internet) IP addresses and do not want to show newbies in case they mess with the other settings via the HTML interface.
If there is a way to script this process (release/renew), that would work as an interim since I could set up an icon on the desktop for the newbies.
Note that the problem has nothing to do with the wireless setup or the LAN side since I am using the PING and TRACEROUTE utilities from the router.

I'm having the same exact issue with this model although Linksys is ignoring the fact that this problem exists. I have the WRT160N V2 model. I have 6 PC's on my network, four of them are running Windows XP and two are running Windows 7. All but one is wireless. ONLY the "Windows 7" PC's experience loss of connectivity to the internet but maintain network connectivity. It seems obvious to me that there is a Windows 7 compatibility issue but Linksys is in denial. I lose internet connectivity intermittently and have to reboot the router to get reconnected. Nothing else works. I thought this was an issue with just my router but I see here that I'm not alone. Perhaps Linksys should at least consider the possibility that there may be an issue with their product and try to resolve it instead of ignoring it in the hope that it will go away.
I receive this message in the Windows event viewer:
"Name resolution for the name wpad.hsd1.ca.comcast.net timed out after none of the configured DNS servers responded."
And this message:
"Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded."
IF ANYONE FINDS A SOLUTION, PLEASE POST IT. I"M THIS CLOSE TO TOSSING IT OUT THE WINDOW AND BUYING A BETTER BRAND!
WAKE UP LINKSYS!
Ron

WRT610N loosing connection

Hi there
I have a WRT610N and have just connected a TP-link wireless extender via the WPS button.
It seems all perfect and I can only see one network (the WRT610N)
BUT
After connecting the extender it seems that the WRT610N is loosing the connection to the internet quit often.
Does anyone have an idea what can cause this. ?

It is only the wireless connection that is lost.
I have just checked and both the repeater and router are using the same channel and have the same name.
My guess is the repeater is adapting all settings including the channel when using the WPS function.
I will try if I can move the used channel on one of them.
But right now I have forgot the password on the router.

WRT610N - wireless connection problem

I have quite old netbook, Toshiba NB200, running Windows XP SP3 + all postfixes, which cannot connect at all to my WRT610N via WP2 2.4 GHz wireless channel. Though:
- my iPhone connects to it automatically, in a fraction of a second;
- that notebook connects to all another wireless routers I've ever met.
In the Net I've found some solutions (like stop the LinkSys service), but none of them helped. Any ideas?

What error message do you get when you try to connect to the wireless network.
Connect the computer to the router with the Ethernet cable. Open the setup page of the router and go to wireless tab.
Check the Wireless network name. Go to Wireless security sub tab. Make sure that you have a correct password for wireless network. Click on Wireless MAC filter sub tab and make sure that it is disabled.
Remove all the preferred wireless networks from your wireless XP computer and try to connect to the wireless network again.

WRT610N Wired Connection Not Working; Wireless is Fine

We've had our WRT610N router for about a year, and we've been able to connect via wired and wireless connections without any problem. As of last night, the wired connections are no longer working. We unplugged the cable modem and router numerous times to try and get it to work, but the wired connection is still out.
One item of note, we had a lightning strike a tree in our backyard late yesterday afternoon. I'm not sure how this could possibly have any bearing, but I thought I would mention it.

I've heard a lot of that story, thunderstorms ruining the router configuration. I'd suggest you reset the router to defaults and give it a try. Though it would also reset the settings you have set in there.

WRT610n dropping connection thread

This is the problem we see the most on different forums.
People report that using both bands with some heavy traffic make the unit to drop connections. Yet the heat is suspected and some have managed to get rid of that problem by allowing the unit to run cooler.
If you are experiencing dropping connections, can you try to find a way to cool the unit (without voiding the warranty) and report if you still experience the problem? Maybe a fan blowing air directly on the unit.
This is a brand new router and may have not been fully tested with large tranfer on both bands simultanously where heat is more susceptible to occur with the CPU running non-stop.

I posted my experiences in a few other forums, but since this is the official Linksys forum I'll post here, too.
I got my WRT610N a few weeks ago, primarily to use the 5GHz 802.11n radio to stream 1080p HD content to an HTPC. The initial setup was easy, as I'm an IT consultant and have had my fair share of experience with consumer routers such as this.
After about two weeks of near perfect functionality, my router suddenly started dropping the wireless connection every time I tried to stream HD content or do a significant file transfer that lasted over an extended period of time. Because the HTPC was actively streaming the HD content real-time, there was constant 2-3MB/sec activity -- I was able to get halfway through a movie before I started getting incessant dropped connections. I tried upgrading to the latest Build 18 firmware, but did not see any improvement.
In a room with ambient temperatures in the high 70's, I felt the router with my hand and found that it was quite hot -- the bottom especially, was clearly hotter than it should have been. After fumbling around with different configuration settings (disabling WMM, etc.) I eventually found that completely disabling the 2.4GHz radio partially alleviated the problem. However, on a particularly hot Summer day the problem happened to me again, even with the 2.4GHz radio disabled.
I had read countless posts of people with the same problems -- despite multiple hours of telephone calls with the highest level of tech support, the Linksys people were unable to help to solve the problem. Which is pretty understandable, really, seeing that I believe this to mainly be a hardware design problem where the case simply doesn't have enough airflow to effectively cool the dual radios.
Anyways, since I'm technically inclined, I decided to fix the problem myself. I took apart the router (which voided the warranty.. don't do this!) and installed some slim-profile heat sinks on the metal shields that covered the hottest chips on the board. I also replaced the only heat sink installed at the factory with a larger one. I installed all of the heat sinks with Arctic Silver Alumina Adhesive Thermal Paste.
Additionally, I fashioned up a base stand with a quiet 120mm fan positioned directly under the router, forcing air up through the holes in the bottom of the router, around the heat sinks installed over the hot chips, and out of the top vents near the antennas. This provided decent air circulation within the unit.
Afterward, I setup a stress test to run overnight. One client connected via the 5GHz radio, and was queued to transfer around 100GB at ~10MB/sec, without stop. Another client connected via the 2.4GHz radio, and was queued to transfer 50GB. A final client connected via the GigE switch, and was queued to transfer 180GB at around ~65MB/sec.
I woke up in the morning and found that all transfers had completed successfully without a single hitch the entire night. I touched the router with my hand about an hour after the start of the test, and found that it was not hot at all -- in fact it was barely warm to the touch.
Anyways, that was last week and since then I've streamed multiple movies and done multiple file transfers without any hitches. I'm not telling people to void their warranty's, and I'm not responsible if you try this yourself and screw up your router. I'm just providing evidence that strongly supports my hypothesis that the WRT610N connection drop issues are due to overheating, and can't simply be fixed with firmware updates.
To Linksys: I suggest you look into a better method of cooling this router. On a slim device, such as the WRT610N, which can't be stood on its side for better airflow, and which runs dual wireless radios simultaneously, a single, small heat sink on one of the chips just doesn't cut it. Also, if you do a hardware revision and want to send me a new one for helping out, let me know .
Here are some pics of the base stand I made. I didn't take pics of the heat sinks and it's probably better I don't post that here anyways...
https://trihfh.s3.amazonaws.com/wrt610n/IMG_1549.JPG
https://trihfh.s3.amazonaws.com/wrt610n/IMG_1548.JPG
https://trihfh.s3.amazonaws.com/wrt610n/IMG_1547.JPG
https://trihfh.s3.amazonaws.com/wrt610n/IMG_1546.JPG
Will
Message Edited by trihfh on 09-11-2008 11:03 PM

WRT610N WAN-connection

Hey,
It seems that my WRT610N router won't stay connected to my dsl-modem. I.E. every 5 minutes, the connection stalls and then i have no internet, then I have to go to the status tab on the router to renew the ip, before i get a connection for another 5 minutes...
This is only an issue when I connect my computer through the router, when I connect my computer directly to my dsl-modem, this doesn't happen.
Can anyone help me?

I would suggest you to contact the Internet Service Provider in order to get the username & password for the PPPOE connection & then try opening the setup page of the router using 192.168.1.1 & then try giving it & it should work properly.

WRT610N v1 connection issues, media center and internet

Good evening. I am having a connection issue with my wireless/wired connection and am wondering if anyone else has had the issue.
I am running the following
WRT610N V1
Firmware Version: 1.00.03 B15
Windows 7 Enterprise Edition
I have an Xfxforce 780i motherboard with onboard dual 1gb nics plugged into the router.
I am also using an Xbox 360 Wireless N device.
The issue i have been having recently are two, both seem to be router related. Sometimes while gaming or on the web I will losing connection to my gateway. I have both of my nic mac addressed reserved in the router. On my windows 7 machine the internet connection will stop working and I will have to repair the connection.
The issue i have been experiencing with my Xbox 360 is sever choppiness while streaming recorded tv shows over my network
For the most part while I am streaming the video's i am doing nothing else, it should be noted that i can watch the vidoes on the PC without an issue so the issue shouldn't be pc related. I initally though maybe resource related but the vidoes run fine on the pc. Restarting has no effect.
I did do a hard reset on my router but that did not solve the issue. The issue is semi random but the frequence is fairly higher. Sometimes I will get through a full show or two and sometimes the quality of the steam will be horried. Where pausing and restarting won't do anything.
I have used a direct wired connection and I still get the video degredation so I believe the issue is my access point.
For the price that i paid for this unit, $200 - yes i did say 200 as it is a V1 model and i got it when they came out, this is one of the worst issue I have ever had.
I am going to test a netgear 54g tomorrow night to see what experience I get.
I did some poking on the forum here and I noticed others have had some degredation issue but nothing seem to solve it even though their threads are marked as solved. I have tried turning off windows 7 firewall and disabling my AV to make sure those weren't the issue, which they aren't.
It should be noticed that my machine is the following and I am fairly sure the issue isn't pc hardware related.
win7 pro
xfx force 780i
intel e8500 dc 3.16
evga nvida 9800 gtx ssc
seagate dual 250gb raid 0 hard drive
4gb g.skill pc8500 ram.
I am adding more ram later this weekend to take it to 8gb and a new 1tb drive to transfer my media center data too. I do not believe this will fix my issue since the only issue I can see is the Linksys router.
thoughts?

Try these things, in this order:
1. Disable Home Defender.
If that does not work, try
2. Reducing MTU to 1300 (recommended by someone else on here for a throughput issue). This may not be relevant to you, but it doesn't hurt to try. MTU settings don't generally apply to in-network connections. But who knows what's what when it comes to this router.
3. Disable Upnp. Some people, like myself find this setting necessary - but you may want to just go ahead and disable to see if that helps.
4. You need to remove the name of the competing product (that router) from your post. I got banned from the forum for a few days for mentioning that I was using so and so router for the time being. Do it before the post is deleted or you're banned.
Good Luck. Let us know if anything here fixes your problem.
Remember that you'll need to give the router 'time' with each fix separately. Don't do all 3 things. Do 1 at a time and give the router a few days, to feel out if the solution works or not.
Good Luck.

WRT610N drops connection constantly

I've reinstalled the firmware, removed the cordless phones, searched this forum and nothing is different. The router drops the wireless connections very frequently. Running 1 wireless pc, 2 wireless macs, 2 iphones and 1 wired PC. Both PC's running Vista, 1 mac on Leopard, the other on Tiger. iPhones are 2.2. Any suggestions before I go find another router that works?

yea, I can understand how you feel...trust me, I had my moments where I was close to throwing it out the window.
if your situation is similar to mine, where you are currently running wpa2 aes+tkip, switch it to only AES and see how it goes

WRT610N Dropping connection after sustained VPN???

Hi everyone,
First time posting on the forums.
The setup:
I have a WRT610N router about 5 months old. Hardwired to it is an iMac with the latest OS X, Mac Mini with latest OS X, Xbox 360 and Bell Express Vu satellite box (for remote PVRing). Wirelessly I also have a number of devices
- iPad
- iphone 4
- iphone 3G
- Airport Express
- Dell Laptop
I use the Dell Laptop running XP SP3 for work and I am basically VPNed anytime I am working on it. I find that if I turn the DELL off while VPNed/hibernate while VPNed, or if I leave the house with the VPN on, I lose the capability for any of the computers to go on the internet.
I have done some basic troubleshooting, and can confirm that the problem exists at the router level and not my internet modem (all 4 lights stay solid with the 5th one blinking -- Shaw is provider). If I reset the router, the problem goes away.
I am 99.5% sure this has something to do with my Dell Laptop and the VPN but I don't know how to troubleshoot because I haven't been able to determine a causal relationship between the shutdown/VPN behaviour and this immediately happening. I usually notice it way later.
So, I am hoping someone...anyone can help me with suggestions. I would consider myself fairly tech savy, but have not really had to troubleshoot this type of router issue before beyond some basic DNS/Mac Address settings and Port forwarding.
I hope my question makes sense. Let me know if you need any logs or details.
Thanks!
~Rishi
Calgary, AB

I wish I could explain this better or have a cause defined.
I do know that this problem happens during the week (ie. when I am working on that dell laptop and am using VPN all-day every day).
It doesn't happen on the weekends ever, hence the thought that VPN issues are causing it.
I am wiling to try ANY steps to get the diagnosis going...

Connecting a wrt610n and netgear wnr2000v2 in wireless repeater mode

I am having trouble getting the wrt610n to connect to the wnr2000v2 that can be set a wireless repeater. I had a 160n hooked up and it was working fine, but am unable to get the 610n going on it. I'm kinda new to setting this type of networking up , but have a general idea of how it works. I have the 610n running and is broadcasting a signal, but the wnr 2000 will not connect to it wirelssly and repeat it. The setup in the netgear is pretty basic , but I am new to the linksys 610n and the interface that's why I believe it has to do with the 610n. Could someone please walk through the settings for me? Any help would be appreciated.

So as per the scenario that you mentioned according to that could you please tell us the name of the ISP ( Internet Service Provider ).... As it all depends up the ISP ( Internet Service Provider ) setup.... Secondly check the firmware version of the Router is updated or not if it is not then it can be downloaded from the Cisco website (homesupport.cisco.com ).... Once after updating the firmware reset the Router and configure it again...
As far as wireless is concern WRT610N Router is dual-band Wireless-N Router... So that it means it has 2.4 GHz and 5 GHz
frequencies...
As far as wireless settings is concern you can use same wireless network name or even you can use different network name...
For Channel Settings of 2.4 GHz you can make Channel Width to 20 MHz only and Channel to 6, 9, 11..
For Channel Settings of 5 GHz you can make Channel Width to 20 MHz only and Channel to 40 or 161..
So these settings are sufficient to make the Netgear WNR2000 v2 as a repeater mode...

Problems with wrt610n and mac mini (MA206LL/A*)

i purchased a new wrt610n and one of the machines that is connected is a mac mini, 1.66 ghz intel core duo.
#ma2066/ll/a for those who want to compare notes. the computer is stock with the 802.11g wireless card
that came with the machine. it is running the current software and all the updates are up to date.
i am using wpa 2 personal w / aes
their is some kind of incompatibility or issue between the wrt610n and the mac mini.
either using the wireless connection OR connected directly to the router, web pages are very slow to load. sometimes it can take
up to 45 seconds for the mac mini to open up a webpage. for 45 seconds it is at 'contacting website'
when i try to run software update, i get a time out error -1001, make sure you can connect to the internet and try again.
hulu desktop is also running slow.
copying a file from the mac mini to a another computer over wifi averages about 1 mb/s
when i informed linksys about this problem, they took my phone number and said that a linksys technician / senior tech support employee
would call me back. that was a day or so ago. i asked if i can have any newer firmware, considering the latest is 5 months old.
i am considering returning this router, but i don't see a lot of good alternatives that have similar features. i have 21 days to return this. the restocking fee will be 15% i am also considering various 802.11n solutions for the mac mini, even including the dell 1500 wireless mini card, i heard it works as an airport card.
if i do get a different model router i would like external antennas.
my previous router was a 5 year old wrt54gs version 2.0, and it never had a problem with any of the computers with the network.
the trouble shooting steps involved changing the beacon to 75 and the mtu to something else, i forgot. it did not make a difference.
i moved the mini and connected it wired to the wrt610 and turned off the airport wireless card and there was no improvement.
when i disconnected the wrt610n and connected the mac mini directly to my dsl modem. the issues were suddenly gone.
theres some kind of problem with this particular unit. and i would like to hear from others who have solved this or are experiencing
the same probem

Try this -
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave username blank & in password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
2.4GHz Wireless Settings :
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WEP, Encryption should be 64 bit.Leave the passphrase blank, don't type in anything...
Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
5GHz Wireless Settings :
Wireless Network mode should be mixed...
-Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network.
Set the Radio Band to Wide-40MHz and change the Wide channel to159 and Standard Channel to 161-5.805GHz...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select AES...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Now see if you can locate your Wireless Network and attempt to connect...

Incompatibility problems with mac mini MA206LL/A* and linksys WRT610N

i purchased a new wrt610n and one of the machines that is connected is a mac mini, 1.66 ghz intel core duo.
#ma2066/ll/a for those who want to compare notes. the computer is stock with the 802.11g wireless card that came with the machine. it is running the current software and all the updates are up to date.
i am using wpa 2 personal w / aes
their is some kind of incompatibility or issue between the wrt610n and the mac mini.
either using the wireless connection OR connected directly to the router, web pages are very slow to load. sometimes it can take up to 45 seconds for the mac mini to open up a webpage. for 45 seconds it is at 'contacting website'
when i try to run software update, i get a time out error -1001, make sure you can connect to the internet and try again.
hulu desktop is also running slow.
copying a file from the mac mini to a another computer over wifi averages about 1 mb/s
when i informed linksys about this problem, they took my phone number and said that a linksys Technician / senior tech support employee would call me back. that was a day or so ago. i asked if i can have any newer firmware, considering the latest is 5 months old.
i am considering returning this router, but i don't see a lot of good alternatives that have similar features. i have 21 days to return this. the restocking fee will be 15% i am also considering various 802.11n solutions for the mac mini, even including the dell 1500 wireless mini card, i heard it works as an airport card.
if i do get a different model router i would like external antennas.
my previous router was a 5 year old wrt54gs version 2.0, and it never had a problem with any of the computers with the network.
the trouble shooting steps involved changing the beacon to 75 and the mtu to something else, i forgot. it did not make a difference.
i moved the mini and connected it wired to the wrt610 and turned off the airport wireless card and there was no improvement.
when i disconnected the wrt610n and connected the mac mini directly to my dsl modem. the issues were suddenly gone.
theres some kind of problem with this particular unit. and i would like to hear from others who have solved this or are experiencing the same problem

Just out of curiosity: what internet provider do you have? I'm just asking since I had similar issues after switching from AT&T DSL to AT&T U-verse. Sometimes pages took a very long time to load, or just a part or image of the page. Sometimes I would get a page not found error or something like this and only refreshing the page several times would retrieve and display the actual page.
Here's what I did: I went into my iMac's network preferences and switched the DNS server IP with one from OpenDNS.com, such as 208.67.222.222.
Since then I haven't had these issues anymore. Don't ask me why though; but I would be curious to hear whether this may fix your issue as well!

E4200 router dropping connection

I have e4200 router and i notice sometimes when i am browsing that dops connection.
how would i check this and what should i be looking at to fix this?
Any info would be appreciated.

Changing channels is one of the best ways to resolve intermittent wireless connection through the router and there's really no fix type of channel, they all depend on all devices in your entire network. You may refer to the link provided by jlbjlb about the inSSIDer to help you find a none-overlapping channel or one that is not very commonly used. 5GHz and 2.4GHz are two different wireless frequencies so for as long the other is not on the same range than the other then it should be good.

WRT610N external hdd issue

Hi,
I have bought wrt610n and connected to him WD 1TB hdd. When I save files to hdd when it is connected to router is everything ok. But when i disconnect it from router and connect to pc and write files to external hdd, then connect back to router, I cannot see files written, when hdd was connected to pc. Maybe there are ideas how to solve this problem?

When you connect the hdd to the computer and write files on hdd probably you are not able to see those files in the hdd when you connect it to the router due to different file format.
So, it's better to leave the hdd connected to the router and write the files through the computer and then check.

WRT610N Dopped Connection

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