WRTSL54GS - Internet suddenly unavailable (internet light also out)

Accessing the internet through my router no longer works. I've tried connecting my computer directly to the cable modem, and the internet works fine (as I am using it right now to write this message). I use the same cable (as well as other ethernet cables) from the router's internet port, to my cable modem's ethernet port... nothing. The internet light on the router does not light up, and the PC link light on my cable modem stays dark. Ports 3 and 4 on the router also seem effected. Anything plugged into these ports do not give a link light. Ports 1 and 2 seem fine. I've tried the usual... power cycling both router and cable modem... reset the router to factory settings... reinstalled firmware... unplug the router for an hour.. etc. ...and I'm still having an issue.
Side note: There is a USB light on the modem that is on... I'm not sure if this has always been on during normal operation, but there is nothing plugged into the USB port on the router.
Side note 2: I've plugged the ethernet cable from the cable modem into ports 1 and 2 of the router, and I do get link lights and activity. ...but when I plug it into the correct 'internet' port on the router, no light.
There have been no changes to my router before this. I checked my email last night before I went to bed. I wake up in the morning, and I have no internet (through the router). No one else has access to my router. I even disable the wireless connection when it's not in use. As I said before, my internet (comcast) is working perfectly without the router.
Any suggestions? I've had no problems with the router up until now.
Thanks.

I made a mistake. I meant to say, the USB light is lit on the *router*... not the modem.
Also, I did a bit more troubleshooting. I plugged one ethernet cable into both ports 3 and 4, and router shows a connection as both link lights are lit on the router. I tried the same ethernet cable in ports 4 and 2, 4 and 1, 4 and 'internet' with no link lights lit at all. I'm beginning to think my router was somehow fried. No idea what could have caused it. I guess it's defective... but since it's been 4 months, I'm sure all warranties have expired. =(
Any other suggestions?

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Internet light not lit, tech support not helping, PPP Down?

Hey guys, I have a problem. I just ordered Verizon's HSI and yesterday was my service ready date. I receieved a call saying that my service was ready, except it's not working at all.
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I have a Westell 7500 modem/router. The DSL light is a solid green, however the Internet light is out. It's not red or green, just unlit. I logged into the router settings and i see this big warning: Gateway is not ready for internet connection. Well, that's no good. It also says DSL Connected, but PPP down.
I went into the connections of the router settings and I changed the login information to my verizon account information, but that didn't seem to do anything. It still says the PPP status is down.
No matter what I do, I am not connected to the internet it seems. I talked to a represenative on the phone and he said that the problem is on Verizon's end, but he seemed kind of confused so I don't know if he really knows what he was talking about.
I'm not really a happy camper with the service so far, so I would really appreciate it if someone could help me out here. God forbid I switch to Comcast and their lousy bandwidth cap, but if this isn't resolved soon I may have to resort to that.
Or if there is a tier 3 DSL support number with professionals, i would LOVE to have that.

Thanks for the replies. I have spoken with tech support but I really don't think they know what to do. Each time they just tell me to "go to the router setting and click connect. Oh it's not working? Well... I'll call back tomorrow. It will work tomorrow"
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Router drops 2nd night in a row, internet light is amber! Also I need a tech to upgrade to 50/20??

I called yesterday to troubleshoot my internet, it turns out that the ont needed to be reset. I decided while I was on the phone, to inquire about upgrading my service. I told them I wanted 50/20 so they started to provision my line only to find out I would need a tech to roll out to perform the upgrade. At that point, I decided to just upgrade to 35/35 because I didnt want to deal with the hassle of having a a tech roll out to my house. Why is it that I would need a tech to upgrade to 50./20?? Kinda **bleep** about that.. because that high upload for a residential service with no static ip is retarded.
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Solved!
Go to Solution.

Hi,
Let me tell you something, my friend contacted fios tech support via chat because he had problems with
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Just make sure you checked everything on your side,in your case you already checked your router, but do not
forget cables and splitter (if you have),
if you unplug and reconnect your cables and the splitter is ok, will be time to contact fios tech support.
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Westell 6100 modem ... No "Internet" light at all

One minute the Internet worked, the next it booted me off and didn't.
So after reading a lot of forum posts ....
My Westell Modem "Internet Light" is off.
My modem is dated from 2006
I can connect to 192.168.1.1.
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All cords check out OK
One landline in house, filter installed properly.
Rebooted all devices & computer more than a dozem times.

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Internet connection dropping out throughout day; problem NOT with provider

My computer's connection to the Airport Express base station has no problems at all. But the internet connection goes out literally dozens of times a day (at no predictable schedule); this has been happening for almost a month. I originally thought the problem was with the internet provider, but I'm now beginning to think that either my settings are wrong, or that I have a corrupt file somewhere. Here are the details:
I connect via a cable modem (Time Warner - Road Runner). I know people have had problems with Time Warner, so I assumed that was the issue; however I've had 3 service calls and they've checked signal strength inside and out, and swapped out the modem and the cables. I don't think it is simply problems in our geographic area (i.e. greater Los Angeles) due to the fact that the Internet fails sometimes 40-50 times daily, and the problem began when I upgraded from an old Airport base station to a brand new Airport Express about a month ago.
The airport/internet connection is shared 3 ways: two MacBook Pro computers and one iPhone. My Airport's internet settings are as follows:
Configure IPv4 using DHCP.
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Domain name: socal.rr.com
DHCP Client ID: [blank]
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Connection Sharing: Share a Public IP address
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Ending Address: 10.0.1.200
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Also, I have tried disconnecting Airport and connecting directly to the cable modem via Ethernet. The problem remains exactly the same -- I can connect, but then the connection fails soon after. Unplugging then replugging the modem fixes the problem temporarily. So I do not think the problem is a defective Airport base station, nor do I think it is the modem (which has been replaced), nor Time Warner.
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Just in case I'm missing something obvious, I am here pasting all CONSOLE messages that appear when I do a standard RESTART:
8/22/08 7:15:12 AM loginwindow[24] DEAD_PROCESS: 0 console
8/22/08 7:15:12 AM shutdown[128] reboot by mark:
8/22/08 7:15:12 AM shutdown[128] SHUTDOWN_TIME: 1219414512 407699
8/22/08 7:15:12 AM com.apple.loginwindow[24] Shutdown NOW!
8/22/08 7:15:12 AM com.apple.loginwindow[24] System shutdown time has arrived
8/22/08 7:15:12 AM mDNSResponder mDNSResponder-171.4 (Apr 20 2008 11:59:52)[23] stopping
8/22/08 7:15:12 AM com.apple.SystemStarter[17] Stopping Adobe Version Cue CS2
8/22/08 7:15:31 AM kernel npvhash=4095
8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/chum.plist
8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/pilotfish.plist
8/22/08 7:15:31 AM com.apple.launchd[1] (com.adobe.versioncueCS3) Unknown key: ServiceDescription
8/22/08 7:15:31 AM com.apple.launchd[1] (com.apple.distccdConfigd) Unknown key: SHAuthorizationRight
8/22/08 7:15:31 AM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
8/22/08 7:15:31 AM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
8/22/08 7:15:31 AM kextd[10] 413 cached, 0 uncached personalities to catalog
8/22/08 7:15:31 AM kernel hi mem tramps at 0xffe00000
8/22/08 7:15:31 AM kernel PAE enabled
8/22/08 7:15:31 AM kernel 64 bit mode enabled
8/22/08 7:15:31 AM kernel Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
8/22/08 7:15:31 AM kernel standard timeslicing quantum is 10000 us
8/22/08 7:15:31 AM kernel vmpagebootstrap: 972190 free pages and 76386 wired pages
8/22/08 7:15:31 AM kernel migtable_maxdispl = 79
8/22/08 7:15:31 AM kernel 98 prelinked modules
8/22/08 7:15:31 AM kernel AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
8/22/08 7:15:31 AM kernel AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
8/22/08 7:15:31 AM kernel Loading security extension com.apple.security.TMSafetyNet
8/22/08 7:15:31 AM kernel calling mpopolicyinit for TMSafetyNet
8/22/08 7:15:31 AM kernel Security policy loaded: Safety net for Time Machine (TMSafetyNet)
8/22/08 7:15:31 AM kernel Loading security extension com.apple.nke.applicationfirewall
8/22/08 7:15:31 AM kernel Loading security extension com.apple.security.seatbelt
8/22/08 7:15:31 AM kernel calling mpopolicyinit for mb
8/22/08 7:15:31 AM kernel Seatbelt MACF policy initialized
8/22/08 7:15:31 AM kernel Security policy loaded: Seatbelt Policy (mb)
8/22/08 7:15:31 AM kernel Copyright (c) 1982, 1986, 1989, 1991, 1993
8/22/08 7:15:31 AM kernel The Regents of the University of California. All rights reserved.
8/22/08 7:15:31 AM kernel MAC Framework successfully initialized
8/22/08 7:15:31 AM kernel using 16384 buffer headers and 4096 cluster IO buffer headers
8/22/08 7:15:31 AM kernel devfsmakenode: not ready for devices!
8/22/08 7:15:31 AM kernel IOAPIC: Version 0x20 Vectors 64:87
8/22/08 7:15:31 AM kernel ACPI: System State [S0 S3 S4 S5] (S3)
8/22/08 7:15:31 AM kernel mbinit: done
8/22/08 7:15:31 AM kernel Security auditing service present
8/22/08 7:15:31 AM kernel BSM auditing present
8/22/08 7:15:31 AM kernel rooting via boot-uuid from /chosen: 419B2954-20DC-3880-AFEB-448924F9BE09
8/22/08 7:15:31 AM kernel Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
8/22/08 7:15:31 AM kernel FireWire (OHCI) TI ID 8025 built-in now active, GUID 001d4ffffe5f8d30; max speed s800.
8/22/08 7:15:31 AM kernel Got boot device = IOService:/AppleACPIPlatformExpert/PCI0/AppleACPIPCI/SATA@1F,2/AppleICH8AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST9160823AS Media/IOGUIDPartitionScheme/Customer@2
8/22/08 7:15:31 AM kernel BSD root: disk0s2, major 14, minor 2
8/22/08 7:15:31 AM kernel Jettisoning kernel linker.
8/22/08 7:15:31 AM kernel Resetting IOCatalogue.
8/22/08 7:15:31 AM kernel GFX0: family specific matching fails
8/22/08 7:15:31 AM kernel Matching service count = 1
8/22/08 7:15:31 AM kernel Matching service count = 2
8/22/08 7:15:31 AM kernel Matching service count = 2
8/22/08 7:15:31 AM kernel Matching service count = 2
8/22/08 7:15:31 AM kernel Matching service count = 2
8/22/08 7:15:31 AM kernel Matching service count = 2
8/22/08 7:15:31 AM kernel Previous Shutdown Cause: 5
8/22/08 7:15:31 AM kernel NVDANV50HAL loaded and registered.
8/22/08 7:15:31 AM kernel ath_attach: devid 0x24
8/22/08 7:15:31 AM kernel GFX0: family specific matching fails
8/22/08 7:15:32 AM kernel Override HT40 CTL Powers. EEPROM Version is 14.4, Device Type 5
8/22/08 7:15:33 AM kernel mac 12.10 phy 8.1 radio 12.0
8/22/08 7:15:33 AM kernel CSRHIDTransitionDriver::start []
8/22/08 7:15:34 AM kernel CSRHIDTransitionDriver::switchToHCIMode legacy
8/22/08 7:15:36 AM bootlog[38] BOOT_TIME: 1219414527 0
8/22/08 7:15:36 AM rpc.statd[19] statd.notify - no notifications needed
8/22/08 7:15:37 AM com.apple.launchd[1] (com.apple.distccdConfigd[32]) Exited with exit code: 255
8/22/08 7:15:37 AM DirectoryService[34] Launched version 5.4 (v514.21)
8/22/08 7:15:37 AM fseventsd[28] bumping event counter to: 0x2e4ba71 (current 0x0) from log file '0000000002e4b394'
8/22/08 7:15:37 AM mDNSResponder mDNSResponder-171.4 (Apr 20 2008 11:59:52)[23] starting
8/22/08 7:15:38 AM kernel yukon: Ethernet address 00:1b:63:a2:29:d1
8/22/08 7:15:38 AM kernel AirPort_Athr5424ab: Ethernet address 00:1c:b3:c0:f5:49
8/22/08 7:15:38 AM /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[24] Login Window Application Started
8/22/08 7:15:38 AM com.apple.SecurityServer[20] Entering service
8/22/08 7:15:38 AM /usr/sbin/ocspd[62] starting
8/22/08 7:15:39 AM kernel 11D beacon causing regdomain change to CC 840
8/22/08 7:15:39 AM kernel en1: 802.11d country code set to 'US'.
8/22/08 7:15:40 AM kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 149 153 157 161 165
8/22/08 7:15:39 AM configd[36] setting hostname to "Macintosh-3.local"
8/22/08 7:15:44 AM kernel USBF: 16.757 AppleUSBHubPort: Port 1 of Hub at 0x1a000000 about to terminate a busy device (IOUSBCompositeDevice) after waiting 10 seconds
8/22/08 7:15:44 AM kernel USBF: 17. 59 CSRHIDTransitionDriver[0x723ca80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
8/22/08 7:15:44 AM kernel CSRHIDTransitionDriver... done
8/22/08 7:15:46 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
8/22/08 7:15:46 AM org.ntp.ntpd[14] Error : nodename nor servname provided, or not known
8/22/08 7:15:46 AM ntpdate[70] can't find host time.apple.com
8/22/08 7:15:46 AM ntpdate[70] no servers can be used, exiting
8/22/08 7:15:53 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
8/22/08 7:15:53 AM kernel AirPort: Link Up on en1
8/22/08 7:15:54 AM kextd[10] writing kernel link data to /var/run/mach.sym
8/22/08 7:16:02 AM loginwindow[24] Login Window Started Security Agent
8/22/08 7:16:02 AM SecurityAgent[88] User info context values set
8/22/08 7:16:02 AM SecurityAgent[88] Login Window done
8/22/08 7:16:02 AM loginwindow[24] Login Window - Returned from Security Agent
8/22/08 7:16:02 AM loginwindow[24] USER_PROCESS: 24 console
8/22/08 7:16:02 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[81]) Exited: Terminated
8/22/08 7:16:02 AM com.apple.launchctl.Aqua[91] launchctl: Please convert the following to launchd: /etc/machinit_peruser.d/com.adobe.versioncueCS3.monitor.plist
8/22/08 7:16:02 AM com.apple.launchctl.Aqua[91] launchctl: Please convert the following to launchd: /etc/machinit_peruser.d/RemoteUI.plist
8/22/08 7:16:03 AM com.apple.launchd[66] (0x101260.VersionCueCS3monitor) Failed to check-in!
8/22/08 7:16:03 AM /System/Library/CoreServices/coreservicesd[44] SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(Mark's Public Folder) returned -14135

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