Wrvs4400v2 and quickvpn and sprint network

I have used for 1 year my laptop to connect to my office with quickvpn...my router at the office is wrvs4400v2 and i use my sprint phone as a modem without any problem...last week i chance phone and even though all the settings are the same, i am getting the"Connection failed" from the quickvpn and cannot vpn into my office...i have check all my settigns and they look the same on the phone as last phone and sprint as usual will not help....Anybody can help me or have any idea where the problem can be??
Thanks
P.D..i am using windows xp professional

Is your sprint device you have a modem/router in one? In order for the QVPN, the WRVS4400 router should be receiving a public IP address. If your modem is also a router, you need to make the modem act as a regular modem only so that the WRVS4400 will receive a public IP address. Also make sure that you are using the latest firmware for the said router. You can download the latest firmware of the router on this link:
http://www.cisco.com/en/US/products/ps9931/index.html
Other than this, I suggest contacting CISCO tech support to further look into your problem. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support:
http://www.cisco.com/web/products/linksys/index.html

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DIAGNOSTICS:
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
Acer Aspire One 753
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00BCBEE0093E4EF0
Current user is not an administrator.
The current local date and time is 2013-04-05 19:32:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:     {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
Description:     Intel(R) Centrino(R) Advanced-N 6205
IP Address:     172.16.42.14
Subnet Mask:     255.255.255.0
Default Gateway:     172.16.42.1
DHCP Enabled:     Yes
DHCP Server:     172.16.42.1
Lease Obtained:     Fri Apr 05 19:01:59 2013
Lease Expires:     Fri Apr 05 20:01:59 2013
DNS Servers:     172.16.42.1
Adapter Name:     {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
Description:     Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Thu Jan 01 11:00:00 1970
Lease Expires:     Thu Jan 01 11:00:00 1970
DNS Servers:
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Connected:     Yes
Online:          Yes
Using Modem:     No
Using LAN:     Yes
Using Proxy:     No
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Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
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Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

Wrvs4400v2 and quickvpn and sprint network

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