WTF?!?! How can I cancel my annual membership???

Hi Guys!
I want to cancel my annual membership. I read the support sites and many other sites. No way.
I´m in month 12 of my membership.
"To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)"
So I followed the steps descriped under "cancel a month to month membership"
No way! WTF?!?
There comes no window "we hate to see you to go" blablabla...
It only comes a windows "We´re very sorry..."
What else can I do?
Thx in advance!

The below mentioned order has been canceled & you will not be charged anymore.
Current Plan:
Photoshop-Fotografieprogramm
Account Activated:
21.02.2014
Regards
Rajshree

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