WVC80N Monitoring Utility Software- Freezes after one or two frames. Tech support no help!

Hello All,
I have a  new WVC80N cam and a new WRT230N router.  After installing both, everything is up and running perfectly via IE.  I can access from any IE computer with no problems.  HOWEVER, the desktop monitoring utility will NOT work!  I only have one cam attached (wired because the sound it TERRIBLE if wireless despite HOURS of troubleshooting with tech support) but it freezes after one or two frames.  I've tried on XP and Vista.  Tech Support in Irvine, CA simply siad there is a software conflict (and that there are many they know of), but offered NO other diagnostic help. He simply said it's probably conflicting with another video compression software on my computer and to start uninstlling programs until the problem is fixed!   WAY TO GO TECH SUPPORT....THATS A REAL SOLUTION FOR YOUR CUSTOMERS!!!  Oh and he asked me to notify them IF I found the problem!!!! 
Does anyone have any ideas about common software that may be causing my conflicts?  Or has anyone experienced the same issues?  There isn't much on these boards about this problem and I can't believe that I'm the only one who has experienced the utility software NOT working on TWO different computers and two Operating systems.  These are my first linksys products in a VERY long time, and so far they'll be my last!!!!!!!!
ANY HELP/IDEAS is GREATLY appreciated.  

Hello Bahamaboy,
Your problem is exactly my problem. I tried both Windows Xp and 7. I can see live video, but the utility only record for a few second and freeze. There is no tech support in my country - cambodia, so I'm in a more serious situation. I also need help. May be I should tried from a fresh windows installation, but what is it good for. It takes lot of time to reinstall everything. Your comments do suggest some software conflict. I think I will try it on my laptop rather than my desktop, which I do not have lot of software installed on my laptop.
(Mod note: Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 01-20-2010 08:35 AM

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