X-FI - 4.1 Rear Speaker Prob

I've just installed the X-FI platinum, and have a 4. setup. After hooking things up appropriately, I run the THX Setup Console, and find that the front left and right speakers are hooked up properly (FL comes out of FL, FR comes out of FR), but the rears are setup in MONO. By this, I mean when I test either the RR or RL, the tone will come out of both rear speakers. I know the speakers are hooked up correctly, as I have switched the plugs in the back and had the FR, FL sounds come out properly from the rear speakers. Does anybody know a solution to this problem?
Thanks.
-snap-

I'm beginning to wonder if Creative has any idea what they are doing. No tech suport doc's regarding obviously widespread problems just like this. You can't advertise a card as 5. that when you ask for a report of the RR or LF speaker you hear it in more than one speaker!? Thats false advertising. I've been battling this useless X-Fi card for a year. I've even had there tech support on the phone. They're tech's are clueless. I guess this is what you get when you start parcing out your support to foreign countries with a generic script. On top of having the same problem, buying a second X-Fi "Gamer" card to replace what I thought was a defecti've X-Fi "ExtremeMusic" card (just to find out that it's not defecti've cards its defecti've advertising and useless support), this amazing new X-Fi card that supposed to be so cool, can't even past a hardware buffering test in dxdiag... The same test that there previous line "Audigy" worked perfectly with.
Good luck finding someone with a solution.

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