X Pro crashes when clicking Properties

When I right-click on Properties on an object I get an "Adobe Acrobat has stopped working" error message and then Acrobat X Pro crashes. The PDF I'm working with is a legacy PDF is apparently created from CorelDRAW rendered in Acrobat 7 format. I'm trying to create a mailto hyperlink which allows the user to email the document. I have updated Acrobat X Pro as well as used the Repair function but to no avail. I am able perform this function on other PDFs that were created in InDesign, for example, but not these particular ones. Because I have 45 of these legacy PDFs, the origins which are probably lost to the organization, I would like to know how I can still accomplish my work.

Hi travisc74509405,
Could you please let me know what version of OS are you using.
Also, let me know how much RAM and free hard disk space is available on your machine.
What exact dot version of Acrobat X do you have? You might check for updates under the Help menu to use the latest patch i.e. 10.1.13
Hope to hear from you.
Regards,
~Anubha

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