X1 20A7 Win8.1 Pro - touch screen not working

Hi,
just got my new X1 Carbon TS (i7 4450U, 8Gbyte) with Windows 8.1Pro. Unfortunatly I cannot get the touch running and ran out of ideas. I have searched all the forums but could not find a solution. The only workaround that works is the one  to remove the touch USB Input device after startup and re-scan the HW. After that the touch works fine. Clearly seems to be a driver issue.
Is there any solution for this issue out there or am I the only one facing this kind of problem ?
Any help appreciated !
Cheers

Allow me to throw my hat into this ring as I have a user with the same issue and the same PC. Occasionally, about once a day his touchpad and touchscreen stop working. He has a 2nd Gen X1 Carbon 20A7 with Win 8.1 Ent. I have done two things thus far but do not know if it will alleviate the problem.
-Stopped and disabled the Touch Keyboard and Handwriting Panel Service
-Located the HID Touch Screen Driver in the Device Manager and unchecked the box in the Power Management Tab that would allow Windows to turn the device off.
Unless someone has a better idea of where to check this is all I have.

Similar Messages

  • Yoga 2 Pro Touch screen not working

    I've had no problems with my yoga 2 pro for over a month, but last night I decided to do windows updates.  This is the model with the i7, and 8gb of ram.  I let it update and then restarted it.  After it started up, I tried to swipe the cover screen up, but nothing was happening.  I then decided to use the mouse, and soon realized that the touch screen was unresponsive.  I've tried to restore the computer to before the updates, but it hasn't fixed the problem.  I can still switch to tablet and stand mode, etc. and the screen will rotate, but I can not get the touch screen to respond to anything.  I tried to install some drivers, but none of them are for the touch screen as far as I know, and nothing else seems to work.  Does anyone know a fix, or maybe know of a driver I need to install?

    Hey mgollery,
    Sorry that you are having this issue. Do you know what might have caused this at least? Did you plug in any USB devices recently or does the touchscreen disable after you plug it in? Did you install any programs recently? Do you have the most updated drivers? Do you leave it on long enough for it to go into sleep mode?
    Btw, you should check out this other thread here:
    http://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Yoga-touchscreen-not-working/td-p/902131/...
    Some people got it working by uninstalling recently installed software, updating video card drivers, and others have just had to get it replaced.
    If none of the uninstalls, updates, drivers stuff works, I would do the following (like the others have said in this list), but please be careful (stuff might break):
    - Do a system restore (to a point where it worked before)
    - If that doesn't work, do a windows refresh
    - If that doesn't work, I'd call Lenovo and see what tech support can do to help. They will try to update stuff for you and if that doesn't work, they will literally try to reset your computer basically to factory settings (Lenovo actually has their own program that tries to reset stuff)
    - If that doesn't work, and you can't live without a touchscreen, I'd call up Lenovo or if you are still on the phone with them,  get them to replace it. They handle all the shipping and while it sucks to not have it for a couple of weeks, you at least get the computer you paid for.
    Ultimately, what happened to me was that none of the little tricks worked. System restore didn't work. Windows refresh didn't work. Then I called them and they basically told me to do the same things. This time though, during the refresh, some bug happened where it screwed up the refresh so I couldn't even start Windows anymore and it bricked my computer. Then they even had me go through the Lenovo refresh thingy which didn't work. At the end, I ended up shipping it back to them to fix and I think they basically just gave me a new Yoga 2 Pro. The whole process sucked, but at least now my touchscreen works and I never plug my fitbit into the USB port anymore.
    Hope that helps.

  • Sony Vaio Pro 13.3 Touch: Touch screen not working

    Hi, The touch screen for my Sony Vaio Pro 13 Touch suddenly stopped working two days ago and I have no idea how to fix it. I didn't install anything new before it stopped working, and I tried to install all the new drivers on the VAIO update but it still didn't work. I thought it might be because of Windows so I updated to Windows 8.1 today and it still does not work. On the PC info it even says" Pen abd touch: No pen or touch input is available for this display". but this laptop is supposed to have touch capability and it has been working up until now. Please help! My model number is SVP13215CDB. Do I need to install or update my driver?

    Hi FlyingTortoise,
    Was there any changes prior to touch screen not working?  Like installing software or hardware?  If not, then try using windows system restore to restore back to a date that you know when it was working.  If that still does not resolve issue.  Then we may have to put the unit back to factory condition to eliminate software related before servicing the unit for hardware.
    Nick--

  • IPhone 4 touch screen not working

    iPhone 4 touch screen not working properly. Sometimes it activates icon itself. After updating to iOS 6.12, it stop working totally.

    Good Morning S.GOPINADHAN,
    I understand your iPhone screen is black and you are not able to turn it on.  The article below will explain what to do when your iPhone is not responsive.  I'll also include instructions on how to back up your iPhone when you are able to turn it on.
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    https://support.apple.com/en-us/HT201412
    iCloud: Back up your iOS device to iCloud
    https://support.apple.com/kb/PH12520?locale=en_US
    Regards,
    - Judy

  • LaserJet Pr0 200 color MFP M276nw Touch Screen not Working correctly

    Hello, I'm having an issue with a LaserJet Pr0 200 color MFP M276nw Touch Screen not Working correctly. I have followed the instructions to reset the printer, but now am unable to select 'English' as my language because every time I select the 'English' option 'Spanish' is selected. I am then given two options to select 'Si' or 'No' both of which can not be selected on the touch screen?
    Anybody know of a way round this?

    Hi @dnhowes ,
    I see that you are having issues with the touch screen not working correctly. I will do my best to help you.
    Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
    Was it the Nvram reset back to factory settings that you tried or a hard reset?
    Try selecting the option on the display a little higher above the icon to see if that helps. Some touch screens are finicky.
    I find that on the Lab printers when I am selecting different menus.
    If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Lenovo A1 - Touch screen not working after digitizer replacemen​t

    After dropping my tablet and breaking the digitzer, I ordered a replacement digitzer from a company in China. (It took about a month to get it) After watching this video, I was able to install my new digitizer and it finally looked new again....well at least the screen!
    But.....when I powered up my tablet, the touch screen wasn't working..... I emailed back and forth with the company and they told me to install drive program, and send me a link to a site with a video, this site may have contained more than the video, but it was all in Chinese and I couldn't figure it out even with Google Translate. So I started researching. I thought I would try and load ICS on it, I thought, "Whats the worst thing that could happen?" it wasn't much more than a brick at this point anyways. 
    I found this website that let me through installing ICS on it. I had absolutly no expectations...but IT WORKED!!!! MY TOUCH SCREEN IS NOW WORKING!!!! I COULDN'T BELIEVE IT!!!
    When I was researching for this problem, there was absolutly no posts anywhere for "Touch screen not working after new digitizer". So I wanted to share my experience.

    Yea you are correct.....it must be a hardware problem. You must contact service centre of Lenovo and get help from there.
    You can say thank you by pressing the star left to my post IF I HELPED YOU

  • 8500 All in One - touch screen not working

    One minute the touch screen with all it's functions was working fine and then, bam (!), the touch screen stopped working and I can't even use the one/off switch to power the unit off - it does not respond.  Funny thing is that the printer is still working from my computer so I can still send a print job via the wireless.   With the touch screen not working I can't use any function from the unit itself (copy a hard copy, fax a hard copy) and if the unit runs out of paper I have to unplug it to reboot since I can't hit the 'enter' on the touch screen once I've reloaded. 
    Bottom line --- nothing from the unit itself works.  Has a printer fairy locked me out or does this sound like a hardware error?  Thanks for any help ...
    Linda T

    Excellent.  Let me know how round 2 treats you.  The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now?  I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live. 
    Regards, CF
    I work for HP and hope to make your day Sproutastic!

  • Ipod touch screen not working even after resetting to factory specs

    ipod touch screen not working even after resetting to factory spec.  lock symbol appears at top

    That indicates you have a hardware problem. An appointment at the Genius Bar of an Apple store is in order.

  • Ipod touch 32 GB touch screen not work

    32GB  ipod touch touch screen not work  WHAT TO DO SOME BODY HELP ME MY PHONE NUMBER 09880252978

    If your iPod is not dry, dry it before further use. To dry:
    How to fix a wet iPod or iPhone | eHow.com
    It recommends drying for seven days and changing rice every day.

  • TOUCH SCREEN NOT WORKING XPERIA Z ,

    Hi all, can anybody help please, the touch screen is not working on daughters Xperia Z. Loads ok & can power off using the volume + key & power button & then turns on but touch screen still not working, It hasn't been dropped & no liquid spilt on it, only 2 months old. Can't download anything support etc from Sony as it asks to enter the password to open the phone which she can't do as the touch screen not working.Is there another way or does it need to go back to the comapny for repair. It is contarct with VirginThanks in advance

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I'm sorry to hear. If the touch does not work, it's not much that you can do on your own more than performing a software repair to exclude software related problems. This can be done via our program Update service:
    http://www.sonymobile.com/global-en/tools/update-service/
    Download and install SUS, follow the instructions that appear.
    Note that the personal data will be lost when performing this repair and if you cannot access the menu, you are unable to back up this data.
    If the problem persist, I suggest that you contact your local support team to get information about how you should proceed in this case:
    http://www.sonymobile.com/global-en/support/contact-us/contact-info/

  • LaserJet Pro MFP M177FW - Touch Screen not working

    I have a LaserJet Pro MFP M177FW
    and the touch screen wont work
    it displays the hp logo and the energy star logo.. all of the buttons are lit up including a red X but touching the screen does nothing
    the power button works but when it comes back on it just comes back to the same screen.
    I've looked through the forum and tried what i could find including unplugging it and no its not in a surge protector..
    Please help me fixing it before it goes back to the retailer and I move back to epson

    I have the exact same problem!!!!!!!!!!!

  • HP Pavilion 11 x360 - touch screen not working after upgrading to Windows 8.1 Pro

    I installed windows 8.1 pro and now my touch screen isnt working. i checked system screen and it says NO PEN OR TOUCH INPUT AVAILABLE  
    and i have 2 keys swoped on my keyboard. The @ and " i

    Hello theow,
    Welcome to the HP Forums!
    I understand the touch screen on your notebook is not detected after updating to Windows 8.1. 
    This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
    It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
    For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
    Hopefully this gets you going!
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • HELP: iPhone 6 Keyboard/Touch Screen Not Working

    Hello.
    I recently acquired to an iPhone 6, which has been working properly for the last two weeks. Today, my keyboard/touch screen stopped working properly. When I am typing in iMessage, or trying to compose an email, enter a URL, or anything else that requires my touch keyboard, my "123" button that switches to numbers, punctuation, and special characters does not open. I updated my software to iOS 8.3., which switched to a new and "improved" emoji keyboard, but I did this after my keyboard had already become unresponsive. If I click on the emjoi keyboard icon to switch over, the "ABC" button to swtich back to QWERTY is unresponsive. This is REALLY frustrating! The phone is two weeks old, and I cannot use to for a huge chunk of functionality.
    It's not a dead spot on the touch screen. When I am not trying to access the keyboard, that little bottom left corner works fine to open/use my Phone app.
    I really don't want to reset my phone. Any other ideas?
    I made a Genius Bar appointment for next Wednesday 4/15, but that seems like an eternity from now.
    Please help!

    To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the Touch Screen . If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
    Use iTunes to restore your iOS device to factory settings - Apple Support
    Find an Apple Authorized Service Provider
    iPhone - Contact Support - Apple Support

  • My touch screen not working please help!!!

    I recently baught a hp touchsmart 320-1010a running windows 7 home premium and then installed a new version of windows (windows 7 ultimate 64 bit) and now the touch screen doesnt work and i have non of the hp touchsmart applications like, hp magic canvas and others. i installed all the drivers from the hp webbsite and it still doesnt work
    can somebody please help??? im dying here !

    Hello Jerome19961996:
              Sorry about your wipe out. Are you ready to try it again? This time we will do it the right way. We first have to get you back to orginal factory ok. Lets first see if can use the recovery manger. Type in your all program search box Recover Manager.Open it and click factory restore. If it is still there. If not then you will need to use your recovery disk. If you did not make a copy then you will need to purchase them from HP's parts store. Direction on how to order them are on your computers update page.  Ounce you have your computer restored to factory condition. We can now upgrade to Windows 7 Ultimate.
           This time we are going to use just the product key number. Goto all programs search box again and type in Windows 7 Upgrade Advisor. Open it and inter the product key that you purchased already. This time do not remove programs or delete any thing. Let it upgrade on it's own. This time everthing that is on your computer already will not be touched. The upgrade will only install what upgrades are needed with out disturbing HP's software. Ounce the initial upgrade is completed then go on line and download Windows 7 Ultimate add on's. Windows XP mode, XP Virtual Windows and Languages .  http://windows.microsoft.com/en-US/windows/downloads/windows-7    You should be all set now. Thank and welcome to the forum. Please click on Kodus if this has helped resolved your issue. Thank you.frrw

  • I have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

    i have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

    Just activate the Windows 8 OS via an internet connection, then install all optional, recommended and important drivers from Windows Update, reboot and it'll work.
    [Windows Key] --> Control Panel --> View by: Large icons --> Windows Update --> Scan for updates

Maybe you are looking for

  • XML-24521: (Error) Element not completed

    I am trying to map a collection of information to a partnerlink's input variable, using a for-each xsl node in the transformation, however I receive this error during my testing: Target XML is invalid for the target schema. <Line 14, Column 38>: XML-

  • How do i parse data from the second jframe back to the first?

    Hello. I have a jFrame were I promt users to keep a list of Names in a jTable. (I keep data for something else, but lets say names.. ) Anyway, afterwords I want to add some extra parameters for each name. So I created a new frame, which is opened whe

  • Java SE 6 Update 10 RC  leak memory

    I install Java SE 6 Update 10 RC from JDK6 Update 10 RC and open http://java.sun.com/docs/books/tutorial/uiswing/components/table.html When I push "launch" button , I saw only first JavaApp, next I don`t see nothing. Processes have 5-6 "javaw.exe" on

  • Vendor requirement in RFQ (ME41)

    Good day, everyone! Here's the scenario: we want to create a dummy RFQ without a vendor. But the system does not allow saving it because it requires a vendor. I already deactivated the vendor requirement in "Define Screen Layout at Document Level" bu

  • Wireless: No IP (BTHomeHub)

    Hi, I have an iMac 24" (early 2008) which has been working perfectly with my router however the other day it started to show that it was connecting to the router but not actually getting online (in various cases it kept giving the error messages, No