X1 and Amazon Prime & Netfix issue

At least once a week I will select my Amazon Prime or Netflix and will get an error on the tv about not being connected to the network. Usually I have to reboot everything. Most of the time it works the first time but sometimes I have to try a couple of times. And yes, I do wait at least 10-15 seconds before reboot. This is a frustrating pain because nothing has changed with my tv or anything else in the house. For a hard wired network connection which and a supposedly high tech system this type of problems should not be happening on such a frequent basis.

Christinedupere wrote:
At least once a week I will select my Amazon Prime or Netflix and will get an error on the tv about not being connected to the network. Usually I have to reboot everything. Most of the time it works the first time but sometimes I have to try a couple of times. And yes, I do wait at least 10-15 seconds before reboot. This is a frustrating pain because nothing has changed with my tv or anything else in the house. For a hard wired network connection which and a supposedly high tech system this type of problems should not be happening on such a frequent basis.This isn't an X1 problem.... it is a Basic Internet & Networking problem.... more than likely, you have issues with your Internet Modem, not the X1 system...maybe a Comcast Staff member will move your post to that forum.... -=Ray=-

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