X1 Carbon Touch Fingerprint reader 'cannot find fingerprint sensor device' e7210005

Hi all,
I've spent far too long trying to solve this by myself, and need to reach out to someone who might have resolved this issue. I've read tons of similar questions online, and rebooted dozens of times after trying many different things.
I have a Carbon Touch 3444-CUU that can't see it's fingerprint reader. It used to work when brand new, but after lots of lenovo and windows updates, it now does not:
I am on Windows 8.1, with all updates.
No problems in device manager.
Touchchip Fingerprint Coprocessor (WBF advanced mode) installed under Biometric devices fine.
Power management set to _not_ turn off device to save power.
The bios is 2.61.
I suspect the problem is very low-level, because even the BIOS cannot find device when trying to set it up.
If I have the lates BIOS, but it can't see the device - what can I do?
Thanks everyone..
Solved!
Go to Solution.

BleachedWhale......which settings you have changed in the BIOS......
It is possible to work-around the issue, but some manual steps are needed:
1. delete "smihlp.sys" from "c:\program files\thinkvantage fingerprint software"
2. run "services.msc" and stop the service "Windows Biometric Service"
3. delete the file "031D23AD-15AF-4e25-B7B3-DE34893097ED.DAT" from "c:\Windows\system32\WinBioDatabase"
4. reboot the computer (important!!)
5. now try to enroll some fingers
This should make it possible to enroll fingerprint and use it to log into Windows, until the bug can be fixed in some future version of BIOS and/or Fingerprint software.
Best regards from Germany....

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sda
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set root='lvmid/x8VegQ-OKr6-kNNk-HwHe-xxi1-Ecdt-W9Ydj2/q8LxrZ-PXmf-K2Sl-7SNl-DlsF-IZ3s-2m2eHw'
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search --no-floppy --fs-uuid --set=root 4b28d500-8ed3-4fe5-ad26-97fbb01f979b
set root='hd0,gpt3'
search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt3 --hint-efi=hd0,gpt3 --hint-baremetal=ahci0,gpt3 659e5bcf-b34b-4083-b8e5-e336fdd20c3d
search --no-floppy --fs-uuid --set=root 659e5bcf-b34b-4083-b8e5-e336fdd20c3d
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set root='hd0,gpt3'
search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt3 --hint-efi=hd0,gpt3 --hint-baremetal=ahci0,gpt3 659e5bcf-b34b-4083-b8e5-e336fdd20c3d
search --no-floppy --fs-uuid --set=root 659e5bcf-b34b-4083-b8e5-e336fdd20c3d
linux /vmlinuz-linux root=UUID=4b28d500-8ed3-4fe5-ad26-97fbb01f979b rw quiet
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root@archiso / # cat /mnt/etc/mkinitcpio.conf| grep "HOOKS"
# HOOKS
# This is the most important setting in this file. The HOOKS control the
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Last edited by garrio (2014-05-18 00:42:36)

Efka wrote:when i was installing Arch, i installed grub on /dev/sda and my sda (gpt )was - sda1 (ext4)for / and sda2(ext4) for /home so when grub is installed it is installed into SDA ( or im wrong? ) but not into sda1 or sda2, but when i was doing my install i didnt made /boot ext4 partition (sda3 ext4 659e5bcf-b34b-4083-b8e5-e336fdd20c3d /mnt/boot) . i think u trying to mount grub into ext4 partition. is this right ? if yes... is it how it suposed to be ?
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X1 Carbon Touch Fingerprint reader 'cannot find fingerprint sensor device' e7210005

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