X1 digital set top box not working

Main X1 set top box works fine. Comcast messed up the order and listed the seconf box as a Phone. Been trying since last wednesday to get it straightened out and when I thought I did, only got 4 HD channels on what was told was a HD set top box. Now the box says it is not activated.  6 hrs later, still no resolution and no response. cannot get through on the 1-800 number during this time. For as much as Comcast charges, this is very poor customer service. Hoping someone has an answer.

Try 877-896-8678 instead

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    Solved!
    Go to Solution.

    bozey45 wrote:
    At first this Motorola STB just had the lower third program info displayed and no video from the channel itself and in place of that was a screen that said "This channel not available" this on all channels; then screen went blank. I tried a working STB from another bedroom in place of this one and it did not work at this location either. So am not sure what is going on. Any help appreciated, thanks.
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  • Confused about analog tv to digital conv box to comcast digital set top box

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  • Top Box Not Working

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    kathyjl90 wrote:
    I recently went to the service center to swap boxes as I was having an issue with my first box not being able to be added to my account. Something about there being a mix-up in the warehouse.
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    What else is there to do?
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  • Wireless set top box

    when is verizon going to start offering set top boxes not needing coax?

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    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Apple TV on Motorola Set Top Box Killing Wireless

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    I just purchased the HP TouchSmart 600-1215xt CTO Desktop PC with TV Tuner ATSC-NTSC w PVR & remote. I want to connect it to my  HDTV cable set top box (Cox Cable) so I can record TV programs from digital cable and stream NetFlix  video to my 52 in Samsung 1080p HDTV. Where can I find instructions for how to configure this set up?
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    skentsmi wrote:
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  • Getting Error message ""This set top box does not match the account settings"

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  • "Your Set-Top Box details could not be retrieved" on my TV service page

    I just had TV service added yesterday. The DVR works. But when I go to My Services page on Verizon web site (http://www22.verizon.com/ForYourHome/MyAccount/Protected/Services/MyServices.aspx) it shows the box but not activated. After some help from live chat, I got it activated and can access DVR via web.
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  • XI3 set top box will not rewind or pause tv in second room

    Turned my tv on after work and same problem. Unplugging the card is the same as unplugging the box and only is a temporary fix.

    I have the X1 triple play system and the second set top box i have, an XI3 box, will not rewind or pause live tv. The main X1 DVR box works relatively ok, besides randomly deciding the left or right button should be the 2 or 5 button, but the second set top box does not. The XI3 box i have in my room is supposed to allow rewind and pause functionality. It takes away one of the lines from the X1 box so instead of having 4 lines to record on the main tv and live tv in the second room, it gives you 3 lines to record on the main tv and live tv with pause and rewind functionality on the secont box. This worked perfectly until about a week ago. Ever since then, the rewind and pause functions do not work. The only way to get them to work is to unplug the XI3 box (since it does not have a power button) and plug it back in. They will work for about an hour until they stop working and i am told again by an onscreen prompt that rewind or pause are not available on this box. I ask here if there is any resolution to this problem because calling customer service is a 40 minute waste of time and the online chat is basically the same. No one can resolve this and 90% of the time i am told that there is no set top box for the X1 system that allows rewind or pause, which is obviously not true. It takes me 40 minutes on the phone of constantly being told i am wrong and to please hold for just another minute as the employee waits for a supervisor or another employee to help them. Who ever Mario is, i have heard your name on three calls so far as the employee is begging you for help. Each time i have been told by the rep that i need to bring my box into a local xfinity store to have it swapped out. I was also told i couldnt activate any services until i returned my old boxes as the rep didnt know how to handle the situation. Each time i went to the store i was told by the Xfinity rep that the employee i spoke with did not know what they were talking about and flat out lied to be just to get me off the phone. So wonderful customer service on Xfinitys half. Basically straight inline with what everyone on the internet and consumer reports say. The chat was no better. In between obvious copy and paste comment, or the need to tell me about additional services and faqs between every comment, they were not ableto resolve my issue. I just want to get the service i am paying for. Everything about this X1 service has been a nightmare since i got it. Nothing works as it should and unplugging my box every hour is not an answer to why i cant rewind my tv.

  • Does the HDMI port work on the Cisco set top box?

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    You didn't tell us which model of Cisco STB you have; however chances are very good that the HDMI port works and works well.
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    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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    pollihs wrote:
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