X1 dvr jumping all around

I start scrolling thru guide and all of a sudden channels start flying by and can go from channel 3 to the 800s in seconds. Does it when in on demand. Have called about issue before. Unplugging and restarting does NOT help. I need a new box. Just called and was on hold 45 min. NEVER GOT TO EVEN SPEAK WITH CUSTOMER SERVICE. WHAT DOES IT TAKE TO GET A TE H OUT HERE. MY MODEM IS SCREWED UP TOO HELP

dac0902 wrote:
I start scrolling thru guide and all of a sudden channels start flying by and can go from channel 3 to the 800s in seconds. Does it when in on demand. Have called about issue before. Unplugging and restarting does NOT help. I need a new box. Just called and was on hold 45 min. NEVER GOT TO EVEN SPEAK WITH CUSTOMER SERVICE. WHAT DOES IT TAKE TO GET A TE H OUT HERE. MY MODEM IS SCREWED UP TOO HELPYour DVR "jumping" around and the fact that your modem is also having issues is clearly a signal issue...   for a more "personal" attempt to getting your issues repaired, try this Send an email to:   [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

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