X1 DVR reboots several times a day, locks up

We have had tech's to our house 3 times and we still can't count on being able to watch a show without the system rebooting. We have recorded shows that can't be watched to Poor quality and very pixilated. The Tech says they are working on a fix, we have had the system 3 weeks and not had 1 evening without Reboots and lock ups. Does anyone have any answers? Total tech visit time to date 6-8 hours and still no answers. Why am I paying for this ???

When X1 reboot that means they are fighting with signal quality. It could be a bad box but that is rare.
If the problem is within your house it can be your responsibility. If the problem is outside of your house it is Comcast's responsibility and they need to get a line crew out.90% of the time when X1 boxes freeze, reboot or "pixel" that means they are having incoming signal issues.
Hayle wrote:
We have had tech's to our house 3 times and we still can't count on being able to watch a show without the system rebooting. We have recorded shows that can't be watched to Poor quality and very pixilated. The Tech says they are working on a fix, we have had the system 3 weeks and not had 1 evening without Reboots and lock ups. Does anyone have any answers? Total tech visit time to date 6-8 hours and still no answers. Why am I paying for this ???

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