X1 Music channel delay and video function issue.

For the longest time we have a delay when switching from a video channel to a music channel. 1 time out of 10 the music plays instantly. The other 9 times we have to wait 30 seconds to 7 mins for the music actually play. Sometimes the X1 resests itself. Even with no one using the net or voice, so it's no a bandwith issue. I've reset the box numerous times. Calling Comcast they say swith the box out. I'd do that but they both have saved programs. So that can be a last resort I guess. For the video, here lately when when we fwd or rwd the video it does not respond for a few seconds. Example: You hit rwd the video to where you want it then hit play. It Keeps on rewinding for a few seconds and when it does stop and play, your way past where you wanted to be. I changed the batteries in the remote, no help. No need to reset the X1 because it Resets self, 2-4 times a week when trying to listen to music anyways. X1 really does suck though, from day one. I prefer the old hd box...

Sounds like you have some kind of connection issue with the X1 system.  I would call Comcast and schedule a tech visit.

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