X1 on demand not working

since the billing upgrade on 8-3-2015. my on demand on X1 isnt working it says somethings not quite right and says we need to update your account SRM-901F. also i cant see my account on the apps on X1 either. is anybody esle having this and how can i fix it ive try rebooting the box.

lcag123 wrote:
since the billing upgrade on 8-3-2015. my on demand on X1 isnt working it says somethings not quite right and says we need to update your account SRM-901F. also i cant see my account on the apps on X1 either. is anybody esle having this and how can i fix it ive try rebooting the box. Since you mentioned a billing upgrade, call into Comcast and have them ensure the proper rate codes are being reflected on your account....

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lakewood199 wrote:
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