X1 Voice Remote - Voice part doesn't work well

So I just got the X1 Voice Remote yesterday (7/30/15). Beautiful remote btw. It comes with a setup guide which I followed word for word (that's important for people to understand, I literally did the setup instructions to the letter) .... the remote works great....except the voice command part of it, you know the whole main feature of the remote -- doesn't work with much reliability. At initial setup voice commands worked perfectly for a good 20 minutes..... then it stopped working. In frustration I powered off my entire X1 cable box...waited a minute or two and powered it back on. The voice commands worked again until I went to bed. This morning before I went to work voice command worked (I only gave one command this morning). Tonight I'm trying it out again...voice command is not working again. During this whole time it should be noted -- ALL other aspects of the remote works perfectly....plus it controls my tv on/off and volume perfectly as well as that for my receiver. The only thing that seems sketchy is the voice feature.....To be honest the voice command is more a gimmick feature to me than anything...but it does annoy me that its not working. I mean the thing is BRAND NEW.

I must admit, it has been quite a while since I have tried voice command on my XR11. I tried saying channel names vs. channel numbers and it worked just fine. With most channels but not all.
However, it occured to me the mic in the XR11 could be responding to background noise including the TVs (or audio systems) own volume level.
Maybe you could pay attention to the sound levels in the background and see what happens...
Anon1573450 wrote:
It is supposed to be that smart. And I even saw it work in the store. The rep said "Watch ESPN" and it changed the channel to espn, without explicitly telling it the channel number. Comcast even has this type of feature listed for the remote. What boggles me is the it does kinda work sometimes, it just goes to the wrong channel.

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X1 Voice Remote - Voice part doesn't work well

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