X121E Left hinge is broken

Hello. The left hinge of my laptop was broken after less than 100 open / close cycles. Service center says it's not a warranty issue, but if judge by google search it is a design flaw, because every next user has the same problem. Please advise where should I sent a complaint?

Hi, nebucad_nezzard
When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!
Best,
Adam
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@hzj123
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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I Work for HP

Broken left hinge

I have an HP envy that i bought in march of 2014 and the left hinge has broken!! it has never been dropped or slammed shut or anything that would normally break a hinge. i have no idea where to get a replacement hinge or to take the computer for it to be fixed. i dont want the problem to get worse of for it to crack my touchscreen. suggestions??

Hi @hannahos ,
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Sleekbook (envy) left hinge broken

I simply opened my laptop, envy series sleekbook and found that left hinge is broken and online research I have done that shows this problem is faced by many other users of envy series . Certainly it's a design flaw .
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Hi:
This is a consumer to consumer forum, so no one here can speak on behalf of HP regarding what is or what is not covered under the warranty.
Please contact HP technical support for the country you live in at the link below to find out the information you are looking for.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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This is the manual, it has a step by step guide for replacing every possible component in the T43.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58837
Regards,
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May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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@Rohith050
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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I Work for HP

Broken left hinge on pavilions M6

hi my daughters pavillion m6-1004saa has also just broken on the left hinge and it's pushing out the bezel for the screen. it seems this is an inherrent fault judging by all the other posts? could we have some help from 'jeff' please? hoping you can help as we only bought this in nov 2012, but it was from currys so we cant go back to the retailerhoping you can helplinda

Like many other owners of an HP Pavilion M6 notebooks I too have a broken left hinge and was quoted a large ammount of money to have it repaired. When it seems to be an inherent problem with their product as I have seen by the many complaints. This problem as far as I can see, HP have not offered to fix as an agreed fault but only if paid for by the customer, who's only mistake was to buy a faulty product.I have never dropped my Pavilion and always use a padded bag designed for notebooks and since all customer complaints regarding the hinge seem to be identical in the LEFT Hinge, HP should come to the party and repair them for free.As a well known saying goes here in Australia "Not Happy Jan ! " which was coined from a TV add and has now been added to our venacular.I will not buy HP again.

Broken left hinge on Spectre XT Ultrabook

I'm now one of the many HP users with a Spectre XT Ultrabook with a broken left hinge. Like most others in this forum, the laptop has been has never been carefully used and looked after but since the defect occurred out of warrantly HP won't offer support or replacement. Given the large number of people with this exact problem, it's CLEARLY a design nd/or manufacturing defect, so what are our options? Repair? Replacement? I desperately need this laptop for work...

Hello HarleyGuy06,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

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Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

Re: Envy m7 Notebook with a Broken Hinge
Options
‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
Reply

Hi @polemanone ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

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I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
Link to picture
Is there anything I can do to get this fixed?
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
Also, I just saw that a bunch of other people have this same problem even on this forum...
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

HI,
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Unfortunately, I am in the UK and the price for anything to be repaired by HP is around £300 (Approx $450).
The price I've been quoted is from an approved repairer at £175 (Approx $260).
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@carl_gonzaga ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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My left hinge is falling apart. It's been weak since I got it repaired within warranty when I bought it. When I bought it, part of the screen didn't work and I think when it was repaired some damage was done to the back of the screen (the metal on the lid was pretty bent out of shape) and its gotten too bad to deal with now.

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Dv7 Left hinge pulling case apart? What the heck!

I have a dv7 that is very rarely used (I think I purchased it in 2012). I noticed recently that my hinges are making a lot of noise/struggling.
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Any help or advice?
Thanks!

I'm having the exact same problem with mine! Same model, Envy DV7-7227CL. I've seen a lot of the forum posts about Envys in general having this issue. I've only had mine for 14 months, and it's been a stationary laptop to replace my desktop (also an HP). It's really upsetting that all you have to do is open and close the screen regularly for this to happen.
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X121E Left hinge is broken

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