X1c fingerprint reader

Hello,
So I did a fresh install of windows 7 and installed all the drivers I could find and even did the lenovo driver update software.
Somehow when I go to lenovos fingerprint it says "cannot enroll user"
I know its enabled in bios and I already tried reinstalling and uninstalling it.
Oh also when I go to device drivers - there's a driver that is missing under USB.  But somehow lenovo doesnt see that when I run the software.  (I also downloaded and installed all the drivers under support too)
Anyone else have this problem too?

Check to see if you have both Lenovo Fingerprint Reader AND Thinkpad Fingerprint Reader installed, and check to see which one you've tried using. I had the same problem and uninstalled the Lenovo one - I think they came as part of the first install of ThinkVantage / System updates, and then it updated/downloaded a new version, and they conflicted with eachother (or, rather, Windows tried using one, while the other one was the one actually working with the fingerprint reader).
IT-technician, running my own company in Bergen, Norway
Thinkpad T61, 8895CTO C2D 2Ghz/4GB/120GB SSD/1400x1050

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    Message Edited by lenova on 09-07-2008 09:13 PM

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    2015 Microsoft MVP - Windows Experience Consumer

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  • Fingerprint Reader Not Detected during startup on Windows 7

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