X201s LCD issue not taken under warranty

I had posted earlier on this issue here
I purchased my x201s last year and after maybe a week or two (or maybe since new) I noticed a white spot on the left side corner of the screen (see photo). Because I use my laptop for work everyday I could not send it back (I wish I had choosen the onsite warranty).
Having some free time these days I sent it back to lenovo. There response was that it is going to cost me $700 and did not give any explanation as to why it was not cover under the warranty.
The person reluctantly escalated my issue to another service without giving me any explanation at all and the answer came back $700 dollars to fix the screen.
I am outraged at the way I have been treated on this issue. I have not been given any information, I have been without laptop for two weeks now and I don't seem to be able to talk to anyone else than my initial contact who is to say the least uncooperative.
There is no reason to be treated like this for a $500 dollars piece of equipment. But when you paid $2000 dollars this is as if Lenovo was saying we don't provide customer service anymore go to our competitors
My last ressource is this forum. If there is a way for me to get in contact with a manager who could look at my case I would greatly appreciate it.
Solved!
Go to Solution.

Thanks lead_org but I remember seeing two of your posts last year saying the opposite
lead_org wrote:
10-19-2010 07:42 AM
the light spot means there is a pressure spot behind the LCD. This should be replaceable under warranty.
And particularily this one with option d exactly describing what happened to me:
lead_org wrote:
11-25-2010 06:16 AM
1) can you post an image of the problem?
2) Cracked LCD can be due to:
a) dropping the laptop on a hard surface.
b) the LCD have uneven pressure spot behind the LCD, which when loaded by an external force (i.e. putting a large load on the top case), causes a concentrated stress resulting in LCD cracking.
c) closing the LCD too hard, i.e. slamming it shut
d) a manufacturing defect or there is construction defect, if the latter usually light spots on the LCD would appear first.
cases a,b and c are the most common causes of LCD cracking.
Unless you have some sort of proof that the case d was the cause of the LCD cracking, then there is very little likelihood that Lenovo would repair the LCD damage under warranty.
All of this to say that this is what I experienced. An lcd white spot appearing a few weeks after having received the laptop (may there since the beggining..) and I then later noticed tiny cracks.
I feel this is my right as any consummer to express my concerns and receive the service associated with my product. My mistake is not to have returned the laptop right away

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