X230 fingerprint reader warranty delay

Hi, I sent in my lenovo x230 early December due to fingerprint reader issues they replaced the palm rest and formated and my laptop finger print reader was still not working (constantly stating could not enroll user). So I sent it back in again the 23rd and it's still stating that it is being "repaired." Is there any way to get an estimate on how long it will take till it is completed? The ticket number is: A06NQ9J (I looked and wasn't sure if I should censor or not)

I'm reviving quite an old topic here, but I have been unable to find any other good information on this. I currently use the latest version of Keepass v2.23 and have Lenovo Passoword Manager v4.3 installed on my new W530 laptop. I can't get PM to recognize any passowords at all, in web browsers or in windows application.
In PM the only thing I can do is create folders and secure notes. My fingerprint software works great for automated logins to windows. Does anyone have any experience with using the fingerprint reader with a windows application like Keepass?
How can I get the Password manager to do ... anything? Recognize a password in windows or a web browser?
I'm open to any other software to be used or I can write scripts if necessary to accomplish this. It doesn't seem like this should be so difficult, but from what I've learned about Lenovo so far, is that nothing is easy. After trying to get battery charge thresholds working proplery in Windows 8, I've already lost faith in a company that I thought had a great reputation.

Similar Messages

Can we now install mSATA SSDs in our US X230s without voiding the warranty?

So it had been discussed before on this forum that installing a mSATA device on an X230 was a warranty voiding action (the part was listed as CSU instead of FSU). And we in the USA had no option to have one installed at all.
Now on Lenovo's site when I try to configure an x230 it says that you can order a mSATA compatible one under the different screen options.
I ordered a week or so ago, but does this mean we can now install them without voiding warrnaties?
Anyone from Lenovo have an opinion on this?
Solved!
Go to Solution.

Tout1108G wrote:
Hey there Coronadoisdead,
I would advise against installing the mSATA at this moment, as it may void your warranty. I assume you will be wanting to install this via the mini PCI-e slot available in the X230. In this installation a Field Service Only part would have to be removed to do the installation according to the hardware maintence manual page 70 (page 76 when navigating adobe reader). The palm rest, keyboard and battery pack will need to be removed, and the palm rest is the field service only part.
Now, there may be other options that we can look at to ensure you don't void your warranty. If you will, please private message me your serial number for your machine (if you have received it), so that I can take a look at your specific warranty information and see all what it covers. I'll be back in touch as soon as possible after your private message.
Thank You,
George
I respectfully disagree. Removing an FRU will not "void" the warranty unless the manufacturer (in thise Lenovo and not an independent (non-Lenovo owned but authorized)) determines that the modification (in this case removing the palmrest) caused or significantly contributed to whatever failure occurred.
In addition, since the mSATA is available in the rest of the world without any other modifications by Lenovo, Lenovo cannot legally claim that the mere presence of a mSATA is sufficient grounds to deny warranty service.
That said, this is the law and in practice it may be different. A Lenovo repair shop may incorrectly refuse warranty service (or even incorrectly use the term "voiding the warranty") and the customer may be left to resolve this issue in small claims court where they would prevail (but is it worth the hassle?)
As I've always said, be prepared to pay for any damage that your mods may cause and be prepared to educate people on the differences between "voiding the warranty" and refusing warranty service on a specific failure.

Replace of X230 screen without voiding warranty

Hi,
My X230 suffers same issues here:
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-IPS-display-problem-weird-bright-spot-on-...
Too bad that Lenovo refuses to replace my screen. I wonder if I can order the screen myself and get it replaced.
- Is it damage the warranty of the remaining parts? If yes, then how can I do?
Thanks.
/Q

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to hear that you had display issues in your Lenovo ThinkPad X230 and the warranty didn’t cover the replacement of the screen.
Normally, replacing or upgrading customer replaceable parts like HDD or memory will not affect the system warranty.
Replacing parts like screen on your own may void the system warranty. I would recommend you to visit the nearest authorized Lenovo Service center to get the screen replaced so that your warranty remains intact.
Best regards,
Mithun.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Fingerprint Reader access to KeePass (from a Thinkpad with Password Manager)

The goal: secure, convenient, automated login to password-protected sites
KeyPass is a great open-source program for secure creation, storage and use of login passwords and other information. With a plugin called KeeForm, it allows very convenient automatic login to password-protected sites by clicking on a KeePass entry. To preclude unintended access to all of your secure information, it is wise to close Keepass after each use, or set Keepass to lock when minimized. But this is less convenient, because a long secure master password then has to be entered before each use of Keepass.
Using a fingerprint reader to enter Keepass can be a big time saver while retaining security. Capacitive swipe fingerprint readers can be very secure, provided they operate through equally secure software. They are available as USB units, or integrated into some keyboards and notebook computers, for example some Lenovo ThinkPads.
Unfortunately, set-up can be a challenge and there may be disadvantages even after the best workable interface between KeePass and a particular biometric system. This example uses the integrated fingerprint reader and software on a Lenovo ThinkPad X61.
The problem: getting secure fingerprint software to use KeePass
ThinkPads can use Lenovo fingerprint software alone for start-up into Windows, but they need additional layers of software (Client Security Solution - CSS, and Password Manager - PM) to work with other programs including KeePass. PM uses CSS security functions.
Cautions about Lenovo CSS:
1. Some organisations advise against CSS because of problems including clashes with antivirus programs. See http://www.ncsu.edu/antivirus/lenovo/ and
http://prowiki.isc.upenn.edu/wiki/ThinkVantage_Software_Under_Windows_Vista
These bugs may have been fixed over time - but install at your own risk!
2. CSS and PM introduce their own system overheads which may slow some operations.
3. Once tried, CSS may not simply be inactivated while restoring basic fingerprint start-up into Windows. The X61 at least insists that CSS be reactivated for any fingerprint function. If you try a Windows system restore to a time before CSS was first activated, you may experience the ‘blue screen of death'. The security chip evidently regards your desire for a past configuration as a security breach. With luck you may ‘live again' if you can log into Windows in Safe Mode to undo the attempted system restore. After that, I reactivated CSS. I was not game to try uninstall after inactivation of CSS - but see the ncsu link above.
Having decided to accept the ‘risks' of activating CSS and PM, you may want to try PM for all password management. For me it would not recognise some internet logins, could not complete auto-submission in others, and did not allow the manual adjustments that make KeePass so versatile. Unfortunately PM help is very limited. There is no current user manual (old manuals up to v1.4 available on the web do not match the properties of the current v3 of the software). KeePass (or the KeeForm plugin) also struggles with some sites, but it works much better overall. Help on KeeForm plugin syntax is limited, but otherwise KeePass help is great.
So we really want the fingerprint reader (via PM) to work for KeePass master password entry.
This is not so simple for five interacting reasons:
(i) It is tricky to register KeePass in PM;
(ii) PM then gets confused by ‘hidden' entry of a master password during fingerprint login to KeePass, and repeatedly tries to save ****** as a changed master password;
(iii) PM also tries to automatically register each entry opened for editing within KeePass;
(iv) PM tries to automatically register other logins even if they are managed through KeePass.
(v) Your KeePass records are now only as secure as your PM login (which is likely to be your Windows login).
The solutions: or workarounds at least
The best workarounds I could develop for these five issues were:
(i) To register KeePass in PM, first ensure that PM is running (icon in the system tray). Then launch KeePass, click the login window box for unobscured password display (three blue dots turn black), enter the master password and click OK to start KeePass as usual.
If PM does not offer to save an entry for KeePass by this stage, try ‘plan B'. Open a window to edit an entry in KeePass, then click Cancel. PM seems to recognise this more readily as a login window and may offer to create an entry. Accept the offer, and name the entry KeePass. Then open PM to edit the saved entry. You will have to edit several fields to achieve an effective PM entry for KeePass:
The title field must be "Open database - database.kdb", to match the title of the KeePass login window.
The file name field should show the full path to KeePass.exe (something like C:\Program Files\KeePass\PeePass.exe depending on your installation).
The login and password data field is accessed by double clicking the entry. It will need to show only your KeePass master password (in the unobscured text view). In login and password data, delete each line of unwanted text until you get to the final password line (shown as *****), and edit this line to provide your master password.
In the Advanced tab, select auto-fill and auto-submit and the desired security level [see (v) below]. Then select OK to get to the PM front window, and File - Save Changes, then Exit.
Now when you close and re-launch KeePass, PM should automatically intervene (requesting a fingerprint to complete the KeePass login if you selected that security level. Select ‘No' when PM asks to change the password [see (ii) below].
If you had no luck, try ‘plan C'. Close KeePass completely, then launch it again to open the login window. Then right-click the PM icon in the system tray, open the ‘Type and Transfer Tool', click the box for unobscured password display, type in the KeePass master password, drag the cross-hairs to the password field in the waiting KeePass login window, and release the password there. Click OK to start KeePass as usual, then click OK to close the PM transfer window. If there is still no KeePass entry in PM, check that KeePass has not been included in the PM excluded programs list. If this sequence does not work, reboot and check again. Failing all else, any entry that PM succeeds in making from any login page can be edited to an effective KeePass entry by editing fields as described above for ‘plan B'.
PM (v3.00) can be coy to associate initially, but it will accept KeePass (v1.14) as a password-managed program, and thereafter it reliably succeeds to auto-submit the KeePass login after some help described in (ii) below.
(ii) Having sent the correct master password to the KeePass login window, PM becomes confused by the ‘hidden' text now in the password field, and offers to change its record of your KeyPass master password to ******. You can manually select ‘No' in the PM changed-password dialogue box that appears every time you use PM / fingerprint for KeePass login. But Beware: if you ever accidentally select ‘Yes' (the default) your KeePass master password record in PM will be changed to ******. This can be edited to provide the correct password again, but it is more than a minor pain in the AR5E. Unless you know (or have a backup of) your KeePass master password you just lost access to your KeePass database!
To avoid this big nuisance and risk, you can set up to restart KeePass for each use from a desktop shortcut (instead of minimising it to the system tray) and have the shortcut run a batch file with vbs scripts that send the ‘No' message to PM automatically.
Here is an example batch file, with corresponding vbs scripts. You can make all these files using Notepad and save the files with the names indicated, into the KeePass program directory (C:\Program Files\KeePass in this example).
KeePass.bat (This launches KeePass and tells PM v3 not to change the password. Caution: If Lenovo changed PM program design in future, the effect could change; the batch file might send {TAB}{ENTER} keystrokes to another open window on your computer):
C:
cd\
cd "C:\Program Files\KeePass"
start " " "C:\Program Files\KeePass\KeePass.exe" "C:\Program Files\KeePass\Database.kdb"
start /w Sleep.vbs 1
start /w AppActivate.vbs
start /w SendKeys.vbs
Sleep.vbs (provides a short delay to open the ThinkVantage dialogue window, otherwise the following scripts fail because they are sent too soon):
Wscript.Sleep Wscript.Arguments(0) * 1000
AppActivate.vbs (puts focus on the ThinkVantage Password change dialogue window so that Tab and Enter commands are not sent elsewhere with undesired effects):
CreateObject("WScript.Shell").AppActivate "ThinkVantage Password Manager"
SendKeys.vbs (sends a ‘No' response to the PM request to change its KeePass entry):
CreateObject("WScript.Shell").SendKeys "{TAB}{ENTER}"
Please substitute ) where you see smileywink: in the vbs scripts above - I can't get this forum window to stop automatically translating the " ) sequence of text (without a space) as an emoticon.
This batch file approach should work with additional startup switches for KeePass, for example the /backup.path: switch used by ‘another backup' plugin (or you can use the db_backup plugin that works from the KeePass.ini file). Quotes are needed around any entry with spaces. But some things that ‘should work' such as just writing "KeePass.exe" instead of the full path in line 4 of the batch file do not give the same outcome for me. This may be an effect on timing of the switch of focus between windows - so if you strike a problem it may be worth experimenting with the delay time set through the sleep script.
If you set KeePass to lock when minimised, you will have to deal manually with the PM changed-password dialogue every time you re-access KeePass. So it is simpler to close rather than minimise KeePass after each use and restart it when needed, via the batch file.
(iii) You have to tell PM ‘No' whenever it offers to save an entry that is edited in KeePass. This is less of a nuisance, because entries rarely need to be edited once set up in Keepass. There is no way to turn off this requirement. If you select ‘Never' it will prevent use of PM and therefore fingerprint entry to start KeePass (not just the edit window).
(iv) Turn off internet login within PM. This will leave all internet logins to KeePass. Unfortunately you can not set PM to only allow a single program login (KeePass), but you can set it to exclude specific programs, so do that for other programs that you access via KeePass.
(v) Finally, set PM security within CSS so that a fingerprint (or a password if the fingerprint reader fails) is needed every time PM is launched (not just once per boot). Similarly, set KeePass security this way within PM. Otherwise (if you set the requirement to once per boot) your passwords are open to inspection while you are away from your booted computer.
Caution: How secure is your Windows login password? Most likely this is also your PM login password, so it now allows access to your KeePass database! Make sure that it is a unique, secure and preferably memorable password.
How close are we now to the desired combination of security and convenience?
Click on the KeePass shortcut to the batch file given above, swipe the fingerprint, wait while CSS works, then click on the relevant Keepass entry to access any password-protected site or application in your Keypass list - great convenience.
Security is very strong - both KeePass and PM are extremely secure unless you use a weak or insecure master password or select less secure settings.
Starting (or opening a locked instance of) KeePass without the batch file given above requires a couple of extra carefully-placed clicks in the process to tell PM not to mess up its entry for KeePass, then to complete KeePass startup. This is less convenient, and a mistake could prevent future database access - so the batch file method is recommended.
A final caution (while enjoying secure & convenient logins):
Beware - fingerprint access is so convenient that you may forget your master passwords! Eventually they will be needed! You may click the wrong button in PM, suffer a faulty fingerprint reader or change computers! Then you must recall your master passwords before you can access your password file (and possibly your computer). This could be devastating: loss of all secure password information in KeePass and PM (and possibly loss of all information on a protected computer drive, not to mention need to pay for a computer motherboard and HDD replacement). So:
1. Choose very secure but ‘unforgettable' master passwords for KeePass and computer (PM) access.
2. Always set up a secure master password as an alternative to biometric authentication (in case of a faulty fingerprint reader).
3. Keep your password database backups, and your separate master password backups, in another secure (preferably encrypted) but accessible location!
Program versions tested:
KeePass v1.14 (v2 betas not tested) with KeeForm v2 and DB_Backup v1.14
Lenovo CSS v8.20 with PM v3.00
The solutions were tested in November 2008 on a Thinkpad X61 running Windows Vista Business. The tricks to interface with KeePass can vary between fingerprint programs (search the KeePass forum).
Message Edited by r_g_b on 11-03-2008 07:01 PM
Message Edited by r_g_b on 11-04-2008 12:00 AM

I'm reviving quite an old topic here, but I have been unable to find any other good information on this. I currently use the latest version of Keepass v2.23 and have Lenovo Passoword Manager v4.3 installed on my new W530 laptop. I can't get PM to recognize any passowords at all, in web browsers or in windows application.
In PM the only thing I can do is create folders and secure notes. My fingerprint software works great for automated logins to windows. Does anyone have any experience with using the fingerprint reader with a windows application like Keepass?
How can I get the Password manager to do ... anything? Recognize a password in windows or a web browser?
I'm open to any other software to be used or I can write scripts if necessary to accomplish this. It doesn't seem like this should be so difficult, but from what I've learned about Lenovo so far, is that nothing is easy. After trying to get battery charge thresholds working proplery in Windows 8, I've already lost faith in a company that I thought had a great reputation.

Fingerprint reader not working at login

Product Name: HP Pavilion dv6-6163cl
OS: Windows 7 Home Premium 64 bit
Error messages: "there was an error preventing the use of your fingerprint"
Any changes made: reinstall HP Simplepass because of a corrupted update, install Google Chrome, install iTunes and Quicktime, install Micrsosoft Security Essentials.
Date of Purchase: 12/24/11 (about 2 weeks before problem started)
Regular Uses of Computer: homework (microsoft office), web surfing (Google Chrome) gaming (StarCraft 2)
Problem: i can use the fingerprint reader after i logged on (i can run simplepass and scan my fingers) but i cant use my fingerprint reader when i have to log in to my computer- it says "there was an error preventing the use of your fingerprint" simplepass didnt work the first day i turned it on so i reinstalled it and it worked great for a few weeks but now i cant use it for anything.
What is the problem? is it a hardware or software problem? do i have to reinstall simplepass again?
BTW: im a kid.
This question was solved.
View Solution.

Hi Sam,
It's good to be a kid!
Congratulations on your new computer!
This problem may have started about the time you installed (and configured) your Anti-Virus software.
==========================================================================
Simple Pass - Windows 7 logon
I found a fix for the SimplePass Windows login that works on my notebook (running SimplePass 5.3.1.7). All websites have been working; the Windows login did not - I just ignored it for a long time...
In the case of THIS notebook, running THIS notebook's AVAST anti-virus full 6.x version,
the fix was done inside of Avast's setup.
Avast > Settings > Troubleshooting > Select "Load Avast services only after loading other system services"
This setting causes the tough rules I have set in Avast to load after the system has finished it's basic login setup.
You might affect a similar change (for your Anti-Virus software) by going into Services and setting that software to "Automatic Delayed Start".
NOTE: This fix is untested. I don't need "Delayed Start" since Avast has an internal setting for the same thing.
Control Panel > icon view > Administraive Tools > Services > Sort by Name, if desired >
Scroll down and look for your Anti-Virus software > Right-Click on the Software name > Properties >
Startup type > in drop down menu, select "Delayed Start" > OK
Close all your open programs and Reboot (Restart) your computer. Wait a few extra seconds for the fingerprinter icon to show up - it may be a bit slower to engage.
==========================================================================
Let me know how you fare (if it works).
It is my pleasure to assist.
Say “Thanks!” by clicking the Kudos Star to show your appreciation for the help.
Fixed? Mark this Post “Accept as Solution” to help others find the answers.
Note: You can find “Accept as Solution” only on threads started by you.
Kudos are Earned!
Kind Regards,
Dragon-Fur

X230 Tablet fingerprint reader stopped working

Hi,
I am suspecting a hardware failure, but wanted to check the forums first anyway.
I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.
It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.
Any ideas other than hardware?
Thanks,
SA.

Turns out I can't get into the BIOS... I suppose I locked it with my fingerprint. Talk about a catch-22.
It does ask for my BIOS password when cold booting (which is the same as the administration password I believe).
Is it a sign of larger trouble? Any way to override the BIOS access restrictions from within Windows?

Fingerprint Reader does not work under Win 7

I have a T500 which I have just upgraded from Windows Vista Business to Windows 7 Professional.
Everything apart from the Fingerprint Reader and the Wireless Broadband seems to work.
The Fingerprint Reader is the Authentec AES2810, with driver version 2.0.0.18 dated 24/11/2009.
If I run the Lenovo Fingerprint software version 3.3.0.58 I get the error that the software cannot
communicate with the sensor.
The Wireless Broadband card is the Ericsson F3507g. The follwing drivers are installed:
Network adapters:
- F3507g Mobile Broadband Driver, version: 1.0.0.52 dated 29/07/2009
Ports (COM & LPT):
    - Ericsson F3507g Mobile Broadband Minicard GPS Port (COM6), version: 1.0.0.28 dated 29/09/2008
    - Ericsson F3507g Mobile Broadband Device Management (COM4), version: 4.54.7103.1 dated 26/06/2009
Smart card readers:
    - F3507g Mobile Broadband USIM Port, version 6.0.0.7 dated 12/05/2009
       Even if there is the driver information indicated above the USIM device says:
"No drivers installed for this device."
Universal Serial Bus controllers:
     - F3507g Mobile Broadband Device, version: 4.54.7103.1 dated 26/06/2009
If I use the ThinkVantage Access Connections software I get the following error message:
"The current wireless WAN connection is being managed by another client utility.
Close the client utility and try again." But to my knowledge no other Wireless Broadband client is running.
If I try Mobile Broadband Connect via the Vodaphone UK interface I get the following error message:
"No Wireless Mobile Broadband device found."
And finally if I try ThinkVantage GPS I get the folowing message:
"The GPS NMEA CPM port is not available. You need to check the following things.
- Another GPS application is using the COM port.
- COM port is disabled. You can enable the COM port in Device Manager."
Under Windows Vista both the Fingerprint Reader and the Wireless Broadband device worked without
any problems. Do anybody have any ideas on how I can resolve these two problems.
Best regards,
Frode
Solved!
Go to Solution.

Yes, it is the driver that seems to be the problem. Here is how I proceeded. Before I started to removed the Lenovo software and the driver I first made sure the the automatic driver installation was turned off. The easiest way to do this is to type "change device installation settings" in the Start Menu search box. A window then pops up with the question: "Do you want Windows to download driver software and realistic icons for your devices?". By default this is usually set at "Yes, do this automatically". Instead select the option "No, let me choose what to do", which will bring up another menu where one select the last option: "Never install driver software from Windows Update."
After you have installed the new driver do not forget to put it back to the recommended automatic mode.
I first went to Control Panel - Uninstall Programs and uninstalled the Lenovo Fingerprint Software. I then went to the Device Manager and uninstalled the AuthenTec driver version 2.0.0.18 and checked the box delete this driver software. I then rebooted the PC and during pre-boot went into the BIOS, selected Security and Fingerprint Reader and made a reset on the reader. After reboot I reinstalled the Lenovo Fingerprint Software 3.3.0.58 (7wf160ww). This time the installation went through without any error messages but when I started the software I discovered that it still did not work. When trying to run the tutorial or to enroll fingerprints I got the old error message: "Cannot communicate with sensor. Please confirm the sensor is ready."
I then checked the driver and I found that I now had the older AuthenTec driver version 8.1.2.56 dated 07/07/2009 and everything looked OK from the driver point of view. I then suddenly remembered that I had forgot to uninstall the AuthenTec TrueSuite software. I immediately uninstalled the TrueSuite software and also yet again the Lenovo Fingerprint Software, but left the newly installed driver in place. After a reboot I again reinstalled the Lenovo Fingerprint software and this time it worked. I can now run the tutorial and enroll fingerprints and the fingerprints work 100% for the Windows login. I have not yet tried to install Lenovo Client Security. I will do that later. However, I have discovered that the AuthenTec TrueSuite software has not been reinstalled after doing the last Lenovo Fingerprint software reinstallation. I am not sure if this is a good or a bad sign. Perhaps Bananaman or Cleo_Lenovo can give me some feedback on this issue.
I thank you all for helping me out with this problem. I find the Lenovo Forums of great interest and usefulness.
Cheers,
Frode

Fingerprint reader on Lenovo KUF0452 keyboard not working with Lenovo X1

Hi, I have a Lenovo KUF0452 keyboard with built-in fingerprint reader. Up until two weeks ago I had a two year old X1 Carbon laptop which co-existed happily with the keyboard - I could unlock Windows with a swipe of the keyboard's fingerprint reader. I've now replaced the old X1 with a brand new X1 Carbon and can no longer unlock Windows using the keyboard's fingerprint reader - I just get this error on the Windows 8.1 lock screen: "A match for the fingerprint was not found in the fingerprint database." I have the latest Lenovo Fingerprint Manager Pro installed and have used it to enroll a couple of fingerprints for the X1's fingerprint scanner, but when I try to use it to enroll fingerprints for the keyboard's scanner the app's progress bar doesn't move off 0%, so I assume the app isn't accepting the keyboard's fingerprint scanner as a valid input. The X1 is docked, with the lid shut, so I have no easy access to the laptop's fingerprint scanner which is why I want to use the keyboard's fingerprint scanner to unlock Windows. How can I get the keyboard's fingerprint scanner to work with my X1? Kind regards,

hi Avikiru,
Welcome to Lenovo Community Forums!
Can you try,
Remove the AC and the Battery
Hold the Power Button down for at least 15 sec.
Reconnect just the AC and see if that'll work
If not You can contact a Lenovo Support Team or a Local Technician to have the Keyboard connection checked.
Regards
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Fingerprint reader not working after resuming from sleep

I kind of mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could possibly fix it.This patch didn't work. What is happening is when my laptop comes back from sleep either the fingerprint reader is unresponsive, it says "waiting..." at the top of the screen instead of the normal scan message and is unresponsive, or in some cases when I click other credentials it shows a third account (first is my account, second is the reader account,and the third is a stop sign thing that says the fingerprint reader isn't attached). When I sign in with my normal password and try to go to the fingerprint software it pops up a little window that is labeled Lenovo Fingerprint 2.0 and the message is "Pleae wait...".
Other then returning from sleep the fingerprint reader has been working fine. Any suggestions are greatly appreciated, thanks.
Edited to add patch link.
Message Edited by Skurvy_Pirate on 09-22-2008 07:40 PM
Solved!
Go to Solution.

Well I got it working again but I'm not exactly sure how. I will go over what I went through so you guys can get an idea and possibly fix it. To start off I talked to MS support and I worked with them for a really long time. They tried intstalling different drivers (other then AuthenTec) and anytime we did that it would say "Fingerprint reader not available" at the login. They tried changing the power settings and which devices could wake up my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which doesn't exist. They were very unhelpful.
What eventualy got it working (and it's been working so far), is uninstalling the driver and software. Then reinstalling it all and installing the patch linked above. The first time I installed it I just double clicked it and went through the installation process. But you need to go into the folder it installs it into (C:\DRIVERS\VISTA\FPIRPON\) and double click FPIRPOn.reg which will add the fix to the registry. On top of this I also went into Device Manager and unchecked the box that allows the computer to turn of the fingerprint reader under Properties->Power Management for the device. The last thing I did was do a registry edit to force the USB to reset when waking from sleep. I found the registry edit here http://support.microsoft.com/kb/928631/en-us.
So I am pretty sure it was the patch that fixed it when I correctly installed it because I had tried both the power management thing to keep it from getting turned off AND the registry edit and it didn't work. I also thing that Vista SP1 fixes what the registry edit does, but I tried it anyways because I was desperate haha. I'm going to undo the registry edit and power management thing one at a time and see if it still works. If it doesn't keep working I'm guessing it's a hardware problem and going to call Lenovo to get it fixed.
Anyone who is having this problem I would suggest they try the patch in the link that I first posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245)and follow the installation instructions carefully. Good luck!

Windows 8.1 Fingerprint Reader Will Not Work With IE11

After upgrading to Windows 8.1, I am having issues with Fingerprint Reader in Internet Explorer 11. I have upgraded to the latest Lenovo FPR software for Win 8.1 (6.0.0.8102) which has not helped.
FPR works fine to log-on into Windows 8.1.
When I try to activate the FPR in the LastPass Vault (IE11), I get an error message for a missing file - BIOCPL.DLL. I noticed that this file is present in the System32 directory for Windows 8 but it does not exist in Windows 8.1.
I copied biocpl.dll to the Win 8.1 System32 directory but it still doesn't work.
Any ideas??
E420, i5, 8GB, 500GB/7200, 32GB mSATA, Win 8.1 Pro x64
T61, 4GB, 500GB Hybrid, Win 8.1 Pro x64
Solved!
Go to Solution.

Sounds to me like you are going to need an update to LastPass that is compatible with Windows 8.1.
BIOCPL.dll is the OS component that implements the Biometric Control Panel on Win7/Win8. But Microsoft moved all the Biometrics stuff from desktop into metro, in Win8.1. That's why this file no longer exists in the OS on Win8.1. Sorry to say, I don't think there is any possible solution to this problem other than asking the LastPass people for a new version.

T410i - Windows 64-Bit - Fingerprint reader not working

Hi Everyone, when i visit device manager it says my Biometric devices are operating correctly.
Specs - T410i, windows 7, 64-bit
When i click on Biometric devices in control panel, it says "Unavailable"
When i try to setup fingerprint reader using the thinkvantage software it says "Cannot enroll User" - error code E7210005.
Lenovo support told me to hard reset the computer, i did that... reinstalled drivers, reinstalled software, etc etc. still cant get it to work!
Any ideas?

Hi,
the swiped fingers are not stored in the TPM chip. They are stored directly in the Fingerprint chip and a backup on the HDD. So the part with the FPR what you saw in BIOS is the correct place.
You can optionaly restart the TPM chip, but I don't think that this will bring any change, as this chip is mainly for CSs and other TVT applications+ of course MS apps.
So please clear the FPR chip and start back to Windows.
Once you are there, uninstall FPR application completely
- reboot the machine
- install the latest version of the FPR sw:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73585
- reboot the machine
- now use the Fingerprint software to get you fingers swiped, please don't use the CSS, nor any other application to get your fingers swiped.
Let me know, if you see any error by this process.
Screenshot would be great.
Cheers

Lenovo T400 Vista Ultimate 64-bit - Fingerprint reader not working

I just recently upgraded from Vista Business 32-bit to Vista Ultimate 64-bit and after installing all the drivers and whatnot, I noticed the only thing not working is the fingerprint reader.
I'm using Lenovo Fingerprint Software Version: 3.3.2.27
which is the right version.
I can't seem to find the driver for the fingerprint reader ANYWHERE for Vista 64-bit. Is the driver included in the software? Do I have to download it separately? If so, where? If not, then why isn't it working?!

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70599
This is the Vista 64 version of the FPR driver. It should work...
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

Fingerprint reader not detected

I have a HP pavilion dv6 1152tx laptop.
I have upgraded the system form pre-installed vista to win7 and installed the driver for fingerprint reader that came with the upgrade disk but it says reader not detected.
I also tried installing the driver provided on hp support site but no success.
Can anybody tell me what to do?
any other link for driver of Digital Persona fingerprint reader?

I have the same issue. Anybody have a solution?

X230 SD Card Reader not working

I own a ThinkPad X230. I have windows 8.1 (64bits) , bios version 2.64.When I insert a SD card in the slot, nothing happens, my computer doesn't detect it. I've already checked, and the SD Card Slot is enabled in the Bios settings. When I download the Ricoh driver from the Lenovo support page for my computer, and installed it properly, it won't make any difference. The device doesn't appear in the IDE ATA/ATAPI folder in Device Manager. I need a solution

Hi Miguelmzbi,
Welcome to Lenovo Community!
Uninstall the RICHO from Control panel – Program & feature option and then reboot the system, after that go to BIOS set the BIOS to factory default by pressing F9 key & F10 to save and exit.
Hope this helps.
Best regards,
Hemanth Kumar

Omnipass fingerprint reader not working

I purchased a Lenovo 3000 N100 a few weeks ago, and the Omnipass fingerprint reader program worked great at first. Then this morning, it no longer let me log in. I have Omnipass set up so I can use my fingerprint to log into websites (email, etc). When I went to one of these websites, Omnipass came up with the top part of the dialog box, but not the bottom part with the fingerprint screen. I couldn't close Omnipass after that either. I had to log off my computer and log back in to make the box go away. I think something is wrong with the Omnipass files on my system. I don't want to uninstall Omnipass, because I don't know how to get it back. Can anyone help me out?
PS- I am using Omnipass version 5.
Message Edited by natedog55902 on 02-07-2008 09:05 AM

Look in the lenovo folders on you C:\ drive for a folder called LPRA, the setup.exe in here will install OmniPass again if you uninstall it.
BTY the OmniPass version that Lenovo seems to be shipping is very outdated and causes headaches with Windows Updates (it will create two logon accounts with certain updates more info here: http://groups.google.com/group/microsoft.public.windows.vista.administration_accounts_passwords/msg/... )
Lenovo ship version 5.00.18 which has been replaced with 5.00.75 which fixes all these bugs. I believe it is time for Lenovo to UPDATE THEIR VERSION to 5.00.75 and stick it on the ThinkVantage updater!
Message Edited by ljbade on 02-15-2008 09:11 AM

X230 fingerprin​t reader warranty delay

Similar Messages

Maybe you are looking for

X230 fingerprint reader warranty delay