X3650 and Backup Exec

Dear all!
We have a big problem with NetWare 6.5 SP7 and Backup Exec 9.2.
Since the migration to a new hardware our backup is not running.
Hardware Details:
- Server: IBM x3650 7979
- Tape: Quantum LTO-3 HH, SAS-connected
Problem description:
The tape drive is recognized correctly under NetWare and Bachup Exec. Problem comes, when even trying to label a tape: ""Job completed: With ERROR - A drive failure was detected. (24623)". We also tried different tapes, also a different tape drive (which is working without problems while being attached to another (Win 2003) server).
Additional information:
- The nwtape.cdm we renamed, to prevent it from being started.
- CDMs and HAMs are from SP7.
- For Backup Exec, we are using the lastest driver package.
What is strange: we still have an "unbound object" when entering "list devices". But I do not have a clue, which driver is missing. Our startup.ncf:
LOAD ACPIDRV.PSM
######## End PSM Drivers ########
LOAD IDECD.CDM
LOAD SCSIHD.CDM
######## End CDM Drivers ########
LOAD IDEATA.HAM SLOT=10025
LOAD AACRAID.HAM SLOT=10030
######## End HAM Drivers ########
env NDSD_TRY_NMASLOGIN_FIRST=true
LOAD KEYB.NLM Germany
LOAD CHARSET.NLM CP850
Is there something missig in our startup.ncf (which may cause the backup problem)?
Any ideas, what we can do to make the backup run?
Thanks in advance,
chobbes

chobbes wrote:
>Is there something missig in our startup.ncf (which may cause the
>backup problem)?
I see no SAS driver loaded in your startup.ncf. Does that mean you have
your tape drive connected to your raid controller? If yes, that is a
configuration which is generally not recommended.
Marcel Cox
http://support.novell.com/forums
Marcel Cox's Profile: http://forums.novell.com/member.php?userid=8

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    03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:41:28 : Typical install value is set to : True
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:43:04 : Install is not executing as the service account.
    03-19-2013,17:43:04 : Successfully Logged on as service account.
    03-19-2013,17:43:04 : Successfully impersonated service account.
    03-19-2013,17:43:04 : EUserName value successfully written to the registry.
    03-19-2013,17:43:04 : EPassword value successfully written to the registry.
    03-19-2013,17:43:04 : EDomain value successfully written to the registry.
    03-19-2013,17:43:09 : There were no remote computers selected for install
    03-19-2013,17:43:09 : m_bUseNativeClient = 1
    03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:43:10 : Terminal Services enabled.
    03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
    03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:43:11 : Executing InstallLiveUpdate.
    03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:36 : Starting Install
    03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:44:36 : Discovered Total Actions: 115
    03-19-2013,17:44:36 : The return code from the MSI is: 1601
    03-19-2013,17:44:36 : Cleaning up the symc status key
    03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:44:36 : Clean up Symantec installer keys.
    03-19-2013,17:44:37 : Terminal Services enabled.
    03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:45:28 : Gathering Telemetry items
    03-19-2013,17:45:28 : Failed to start the management service
    03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,17:45:28 : Sending Telemetry to Symantec
    03-19-2013,17:45:28 : Transmit Telemetry initialized.
    03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
    03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,17:56:31 : Windows Operating System Version: 6.1
    03-19-2013,17:56:31 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,17:56:33 : Executing managed _Setup:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:56:33 : Loading XML from:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:56:34 : Launching UI Install
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : m_bUseNativeClient = 1
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:56:35 : CopySupportFiles
    03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:56:49 : Typical install value is set to : True
    03-19-2013,17:56:50 : Executing SQL_GetServicePack.
    03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : Executing SQL_GetServicePack.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:57:37 : m_bUseNativeClient = 1
    03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:58:41 : Install is not executing as the service account.
    03-19-2013,17:58:41 : Successfully Logged on as service account.
    03-19-2013,17:58:41 : Successfully impersonated service account.
    03-19-2013,17:58:41 : EUserName value successfully written to the registry.
    03-19-2013,17:58:41 : EPassword value successfully written to the registry.
    03-19-2013,17:58:41 : EDomain value successfully written to the registry.
    03-19-2013,17:58:51 : There were no remote computers selected for install
    03-19-2013,17:58:51 : m_bUseNativeClient = 1
    03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:58:52 : Terminal Services enabled.
    03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
    03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:58:54 : Executing InstallLiveUpdate.
    03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Starting Install
    03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:59:08 : Discovered Total Actions: 115
    03-19-2013,17:59:08 : The return code from the MSI is: 1601
    03-19-2013,17:59:08 : Cleaning up the symc status key
    03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:59:08 : Clean up Symantec installer keys.
    03-19-2013,17:59:10 : Terminal Services enabled.
    03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:00:01 : The return code is: 0
    03-19-2013,18:00:01 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:02:24 : Windows Operating System Version: 6.1
    03-19-2013,18:02:24 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:02:26 : Executing managed _Setup:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:02:26 : Loading XML from:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:02:26 : Launching UI Install
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : m_bUseNativeClient = 1
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:02:26 : CopySupportFiles
    03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:11 : The return code is: 0
    03-19-2013,18:03:11 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:03:21 : Windows Operating System Version: 6.1
    03-19-2013,18:03:21 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:22 : Windows Operating System Version: 6.1
    03-19-2013,18:03:22 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:23 : Executing managed _Setup:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:23 : Loading XML from:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Launching UI Install
    03-19-2013,18:03:24 : Executing managed _Setup:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : m_bUseNativeClient = 1
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : Loading XML from:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:24 : CopySupportFiles
    03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:58 : Typical install value is set to : True
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:05:35 : Install is not executing as the service account.
    03-19-2013,18:05:35 : Successfully Logged on as service account.
    03-19-2013,18:05:35 : Successfully impersonated service account.
    03-19-2013,18:05:35 : EUserName value successfully written to the registry.
    03-19-2013,18:05:35 : EPassword value successfully written to the registry.
    03-19-2013,18:05:35 : EDomain value successfully written to the registry.
    03-19-2013,18:05:36 : There were no remote computers selected for install
    03-19-2013,18:05:36 : m_bUseNativeClient = 1
    03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:05:37 : Terminal Services enabled.
    03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
    03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:05:38 : Executing InstallLiveUpdate.
    03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Starting Install
    03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:05:50 : Discovered Total Actions: 115
    03-19-2013,18:05:50 : The return code from the MSI is: 1601
    03-19-2013,18:05:51 : Cleaning up the symc status key
    03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:05:51 : Clean up Symantec installer keys.
    03-19-2013,18:05:51 : Terminal Services enabled.
    03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:06:32 : The return code is: 0
    03-19-2013,18:06:32 : SUCCESS:  Installation has completed successfully.
    03-19-2013,18:07:36 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:07:39 : Error initializing shared data
    03-19-2013,18:07:39 : ERROR:  Installation failed with error 1603. GetLastError = :0
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:47 : Launching UI Install
    03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : m_bUseNativeClient = 1
    03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:13:48 : CopySupportFiles
    03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:13:54 : Typical install value is set to : True
    03-19-2013,18:13:55 : m_bUseNativeClient = 1
    03-19-2013,18:13:55 : Executing SQL_GetServicePack.
    03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : Executing SQL_GetServicePack.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:16:09 : Service account specified is not valid
    03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
    03-19-2013,18:16:10 : Error validating service account credentials.
    03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:16:20 : Install is not executing as the service account.
    03-19-2013,18:16:20 : Successfully Logged on as service account.
    03-19-2013,18:16:20 : Successfully impersonated service account.
    03-19-2013,18:16:20 : EUserName value successfully written to the registry.
    03-19-2013,18:16:20 : EPassword value successfully written to the registry.
    03-19-2013,18:16:20 : EDomain value successfully written to the registry.
    03-19-2013,18:16:22 : There were no remote computers selected for install
    03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:16:23 : Terminal Services enabled.
    03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
    03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:16:25 : Executing InstallLiveUpdate.
    03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Starting Install
    03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:16:39 : Discovered Total Actions: 115
    03-19-2013,18:16:39 : The return code from the MSI is: 1601
    03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:16:39 : Clean up Symantec installer keys.
    03-19-2013,18:16:39 : Cleaning up the symc status key
    03-19-2013,18:16:41 : Terminal Services enabled.
    03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:09 : Gathering Telemetry items
    03-19-2013,18:17:09 : Failed to start the management service
    03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,18:17:09 : Sending Telemetry to Symantec
    03-19-2013,18:17:09 : Transmit Telemetry initialized.
    03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
    03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
    03-19-2013,18:17:33 : Telemetry transmission failed.  Data was not sent.
    03-19-2013,18:17:33 : The return code is: 1601
    03-19-2013,18:17:33 : ERROR:  Installation failed with error 1601. GetLastError = :0
    03-19-2013,18:17:48 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:17:51 : Error initializing shared data
    03-19-2013,18:53:53 : m_bUseNativeClient = 1
    03-19-2013,18:53:53 : Executing SQL_GetServicePack.
    03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : Executing SQL_GetServicePack.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : m_bUseNativeClient = 1
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:58:06 : Windows Operating System Version: 6.1
    03-19-2013,18:58:06 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:58:08 : Executing managed _Setup:
    03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:58:09 : Loading XML from:
    03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:58:09 : Launching UI Install
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : m_bUseNativeClient = 1
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:58:10 : CopySupportFiles
    03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:58:15 : Typical install value is set to : True
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:59:43 : Install is not executing as the service account.
    03-19-2013,18:59:43 : Successfully Logged on as service account.
    03-19-2013,18:59:44 : Successfully impersonated service account.
    03-19-2013,18:59:44 : EUserName value successfully written to the registry.
    03-19-2013,18:59:44 : EPassword value successfully written to the registry.
    03-19-2013,18:59:44 : EDomain value successfully written to the registry.
    03-19-2013,18:59:46 : There were no remote computers selected for install
    03-19-2013,18:59:46 : m_bUseNativeClient = 1
    03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:59:47 : Terminal Services enabled.
    03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
    03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:59:49 : Executing InstallLiveUpdate.
    03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Starting Install
    03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,19:00:03 : Discovered Total Actions: 115
    03-19-2013,19:00:03 : The return code from the MSI is: 1601
    03-19-2013,19:00:03 : Cleaning up the symc status key
    03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,19:00:03 : Clean up Symantec installer keys.
    03-19-2013,19:00:05 : Terminal Services enabled.
    03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:10 : Gathering Telemetry items
    03-19-2013,19:00:10 : Failed to start the management service
    03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,19:00:10 : Sending Telemetry to Symantec
    03-19-2013,19:00:10 : Transmit Telemetry initialized.
    03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
    03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
    03-19-2013,19:00:10 : The return code is: 1601
    03-19-2013,19:00:11 : ERROR:  Installation failed with error 1601. GetLastError = :0 
    DJH

  • Trying to Recover Data From Old Backup Exec Tapes

    I have been tasked with recovering data from an old Windows XP machine with an HP C1537A DDS3 tape drive.  The machine used Backup Exec to create the tapes.  In trying to recover the data I constantly get an error that says the data on the tape is inconsistent.  I tried to run the HP analysis utility but it said the error log of the drive was full and it would be necessary to do a firmware load to clear it.  I therefore loaded the lastest firmware.
    I ran the HP analysis utilities using one of the tapes as a scratch tape (to write over):
    Test 'DDS Drive Assessment Test' started on device 'HP C1537A' at address '6/0.0.0'
    Please reload your media. Do you wish to continue?
    |__ Analysis Results
        ||__ DDS Drive Assessment Test version V08.11.2006
        ||__ Device Analysis for DDS Drives
        ||__ Firmware rev 'L411' is up-to-date for 'C1537A' as of Wed May 25 19:00:00 2005.
        ||__ You appear to have used tapes not designed for this drive.
        ||__ Please use tapes that are compatible with your product.
        ||__ Unsupported tapes have been inserted 6 times.
        ||__ You appear to be using very old tapes not designed for this drive.
        ||__ Non-MRS tapes tapes have been inserted 3 times.
        ||__ There were 9 rules checked.
        ||__ Testing has completed and no problems were found.
    The tape that was used in the analysis was a maxlell HS-4/125s DDS3 tape -- the same type that was used to create the backup tapes. 
    Why does the drive think I am using "very old tapes not designed for this drive"?  The tapes were witten to by this drive.
    What is a "Non-MRS" tape?
    The end results appears to be that "no problems were found" but Backup Exec reports that the tapes have inconsistent data. 
    Any suggestions on how to make the tapes readable by Backup Exec would be appreciated.
    I am using Backup Exec 9.1 Rev 4691.  Please do not suggest using a later version as this is the latest version that (1) will run on a Windows XP Pro box and (2) that supports the tape drive.

    Saberman,
    Have you tried the Enterprise/Business forum for this?  I doubt anyone here on the consumer section will be able to help you with Tape Storage.
    Here is the link to the Tape section of the forum.
    http://h30499.www3.hp.com/t5/Tape-Libraries-and-Drives/bd-p/itrc-198
    Good luck.

  • Full HyperV Backup - Symantec Backup Exec (any version)

    I'm sure this will be a favourite topic, but I was wondering if anyone could shed any light on this situation.
    We have a customer which has Server 2008 R2 with a .vhd which is 1.46TB in size, and a fixed disk.  They have only 150GB spare on the drive which seemed like enough.  We have had an occasional full HyperV backup to tape, but almost every other
    day it fails with the following in Backup Exec (now 2014):
    "V-79-40960-38521 - Snapshot Technology: Initialization failure on: "VRTSRV::\\HG-2008-STD\Hyper-V?Virtual?Machine\HG-2011-SBS". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
    A virtual machine snapshot could not be created.  Use the Event Viewer on the Hyper-V host to identify the cause.  If the virtual machine is not properly configured, it may be necessary to use the Event Viewer in the virtual machine to identify the
    cause."
    In the Event log of the Virtual Machine itself, there is only one VSS error, of which I'm told I can safely ignore, but resolved anyway:
    "Error: NetLocalGroupGetMemebers(spfarm), 0x80070560, The specified local group does not exist."
    I also have the following error on the physical host each time I run the backup:
    "Failed to create the backup of virtual machine 'HG-2011-SBS'. (Virtual machine ID A5185ADC-F34B-4898-927C-784EBC23EA1B)"
    Symantec say it's the VSS writers (apart from one support technician who admitted their product was a joke) but then Microsoft say it's Symantecs issue.  I'm inclined to believe Microsoft in this case, but I'm getting nowhere and our customer isn't
    getting a reliable backup of their whole vhd.
    Is this due to only having slightly less than 10% free space on the physical host or just Backup Exec being its usual self?  Does HyperV REQUIRE that you have a certain percentage of space free on the physical machine to process?

    For further troubleshooting: what happens when Windows Server Backup is configured for the VM backup and ran?
    Lenora Moss Technical Support Engineer, SMB Partner Support, Symantec Corporation www.symantec.com
    Surprise surprise, it works just fine :-)
    Ok, I have resolved it (kind of)
    I was having ESE errors when the backup tries to run and fails immediately after. This points to Exchange VSS errors so leads you down the wrong path.  After hours of following false leads, I finally found that Sharepoint can bibizarrely create these errors
    after installing SP1 and not running.  I ran the following command:
    PSConfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd installfeatures
    ...which resolved most of these errors, but I still got ESE Information Store Shadow Copy instance aborted errors.  At this point, I'm still thinking it's a corrupt Exchange store and/or logs, as suggested by Microsoft.
    Long story short, after much digging, I came across an article suggesting to check into SQL writer service permissions having to be local administrator, and not local system account, I decided to disable this service as BE is installed on a Domain Controller
    so doesn't have a local admin account to use as suggested in some articles.  All of a sudden, I was in business!!  ESE VSS events were logging successfully and I'm now performing a full image backup finally.
    Although this seems like a Microsoft issue, the fact that Veeam backed up fine, along with Windows Server Backup, does still point to BE.  I still don't consider this a resolution because had the customer actually used SQL on this Server (they just use
    SBSMonitoring and BE instances) there wouldn't be a backup of SQL available that can utilize GRT, but would have to perform maintenance plans and have those added to the backup routine for DR.
    Hope this helps anyone else having these issues.  I would also advise moving the logs manually within Exchange to another drive if you have already used the SBS wizard to move the actual database, as it doesn't move the logs this way.  I've seen other
    backup Software fail for this very reason but not give any hint as to what the issue was.

  • Interface RMAN with BACKUP EXEC

    Hi,
    I want to backup my database on tape with backup exec but i don't know the parameters to put on init.ora.
    Thanks

    Possibly 2 parameters (depends on the environment, refer to your MML documentation):
    RMAN utilizes the LARGE_POOL area of the SGA for allocating
    memory for input/output buffers.
         The LARGE_POOL is only used if I/O Slaves are specified by one or
    both of the initialization parameters DBWR_IO_SLAVES or BACKUP_TAPE_IO_SLAVES.
    If DBWR_IO_SLAVES has a non-zero value and/or BACKUP_TAPE_IO_SLAVES is set to TRUE,
    then RMAN uses the LARGE_POOL because the I/O Slave Processes must coordinate their
    buffer read/writes in a common area. If no value for LARGE_POOL_SIZE is set in the init.ora file,
    and if I/O slaves are configured to be used, then RMAN uses the SHARED_POOL for
    input and output buffers. This can put severe strain on the Shared Pool,
    and should be avoided. This is often indicated by RMAN receiving an ora-4031
    error from the target database.
    Werner

  • Backup Exec: java.lang.OutOfMemoryError

    Hi
    I have NW6.5SP8 running BE9.2 and have started getting this error:
    java.lang.OutOfMemoryError
    Any ideas how to fix this?
    Thanks very much.

    Originally Posted by rjfraser
    Hi Bob
    Thanks for responding. The error is being reported by the "Backup Exec Java Application Server". I don't know that this is a Tomcat issue?
    I don't know that it is related, but I got an Abend on this server a couple of days ago. The first time in a very long time. The abend log suggested memory corruption. This caused me to start looking around and I found this "out of memory error".
    I don't believe you need the java app - only if you use the client side management tools. It also has a habbit of not restarting properly... so if you do a bestop then bestart, it can get balled up. But frankly, for me it works fine - so perhaps still worth fixing.
    -- Bob

  • Backup Exec Information.

    This may be of interest to users of Backup Exec Ralus:- Backup exec Ralus does not work of SLES11 SP3. Found this after the upgrade from SP2. I know this is the wrong forum, but should OES go to the next level service patch:- be warned.

    Originally Posted by thsundel
    I didn't see that in the release notes, do you have a link to where they state support for SLES11SP3?
    Thomas
    http://www.symantec.com/business/sup...&id=TECH212772
    Like I said it work with SLES11 Sp3, but I didn't try with OES11 Sp2. And they didn't write in the notes that it is supporter.
    Personally I'd rather use a backup solution that is supported.
    Well we need money to change a backup solution! ;-)

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    Rachelsdad,
    It appears that in the past few days you have not received a response to your
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