X476dw Scan Failure on Large Documents

Brand new purchase and so far I really like the quality and print time.  The scan time m/l is acceptable.  Way better than my high dollar Xerox that was replaced.
So, I can scan small documents to my email with no issue.  When I scan an 18 page document, I get server failure.  I have gone thru all the tests, scan doctor and updated firmware and no luck.
Please Advise and thank you for your time.

1. Are you using HP Scan driver to perform the scan ?
If no, you might want to consider install it and try using it.
If yes, try update to the latest version.
2. What is your PC Operating System?
You might want to consider windows update to get latest patch fixes.
3. What are the file formats you are tying to scan in, eg. *.tiff, *.jpg, *.pdf ?
Usually, *.tiff files will require larger memory for scanning and storing into your PC system.
Checked that you have enough memory in the system.
Hope this helps.
Click on the "Thumbs up" button to say "Thanks".
Please mark the post that solves your problem as "Accepted Solution".
(Although I am employed by HP, I am speaking for myself and not for HP.)

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