X6 help plz

hi
can you help me plz i had my phone slider fixed today and asked the phone shop to update my phone as im no good with gadgets. when i got my phone i now have problems please can you tell me how or why.
1. my phone now wont display the persons name when they call.
2. it ont let me assign a picture to the contact.
3 it wont let me assign ring tones to contacts.
4 it wont let me change my ringing tone to a song of my own
5 i cant find the settings so the phone can tell me who's verbally ringing me e.g helen calling.
plz plz can you help me. i have always had a nokia and was brought this x6 as a present and hate it and feel it was very expensive for what it is and the lack of support i have recieved off 02 as i have spent 40mins on the phone for just one question that they could not answer and told me to go in to a 02 shop for help.

1. Do you have multiple contacts with the same name/different name same number?
2. You can only do that if the contacts are saved to phone memory, and not on SIM
3. See number 2
4. Menu>Settings>Personal>Profiles>Select Active Profile>Ringtones
5. I'm not sure if its possible in X6
If you find my post helpful please click the green star on the left under the avatar. Thanks.

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