X61 and external mouse

Interesting (yet annoying) problem. My external mouse won't work when the AC adapter is plugged in, but works fine on the battery.
Also, I'm STILL having problems with the UltraBase, and more specifically, the optical drive in the UB. I've had to remove the drive in order to avoid the incessant popup nag.

As far as I've seen, Macs will work with any USB keyboard...

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The control click and external mouse right click no longer works when copying and pasting album art within itunes. Ex. Hit get info for one song to paste to the rest, copying the artwork wont work when it used to.

The control click and external mouse right click no longer works when copying and pasting album art within itunes. Ex. Hit get info for one song to paste to the rest, copying the artwork wont work when it used to.

Hello there, Teworsham90.
The following Knowledge Base article reviews the process of adding artwork to content in your iTunes Library:
iTunes: How to add artwork to songs and videos in your library
http://support.apple.com/kb/HT1409
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

CP60-615DX Touchpad and external mouse no longer work after WIndows 7 SP1 update

Let me start by saying I am in the IT field, though clearly far from being great at it. I was updating a CP60-615DX at work with Win 7 x64 SP1. It installed with no errors or anything I'd consider abnormal. Once it was finished, the touchpad no long worked, as well as any mouse I'd hook up via Usb. So I checked Device manager, and the Touchpad is listed with the yellow exclamation mark, as well as mice I hook up. So I did what any respectable IT guy would do, I went to HP and downloaded x64 drivers for the Touchpad port and installed them. But they didn't fix the issue, literally nothing happened. So I installed the latest chipset drivers. Still nothing changed. So I uninstalled the device and manually added it by doing the advanced driver install for a new device, pointing it to the directory where the .exe file had placed the drivers. ...Nothing. So I uninstalled SP1,.... nothing. After uninstalling SP1, redid every aforementioned step, nothing. So my question is, **bleep**? Anyone know another way to fix an issue where the scrolling devices stop working and the drivers won't fix the issue?
Btw, the user had never set up windows restore, and my only other thought is pulling personal documents off and restoring to factory defaults. One more bit of info before I forget, when I went into Windows Recovery (which loads a pre-environment mini OS for you to restore and fix issues), the mouse worked, telling me it's not a hardware issue, it's a Windows vs devices issue.

Hi,
According to your description, since system reinstallation is not helpful, it's probably a hardware problem, it would be better to check if it is the device itself problem.
Roger Lu
TechNet Community Support

External mouse and keyboard no longer work after 10.8.5 upgrade

Today I upgraded from OSX 10.8.4 to 10.8.5 on my macbook pro 17". This upgrade caused by external mouse and keyboard to completely stop working. I tried installing the 10.8.5 "combo" install (http://support.apple.com/kb/DL1676) and also tried resetting the PRAM, but neither action had any effect.
I also tried restoring to an older time machine backup with 10.8.4, but could only figure out how to restore files, not the entire system.
I've lost a day of work at this point, I need help... How can I get back to 10.8.4 or get the mouse/keyboard working again on 10.8.5??

Try booting into the Safe Mode. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About

I have been using an external mouse on my Macbook Pro. The mouse worked fine for weeks and still works great on other computers. My problem is that my notebook stopped recognizing it for no reason. It is funny this problem started last night. Thanks

I do not know why the notebook stopped recognizing the external mouse.

I just found out that if I restart the notebook and plug in the mouse it will work flawless for a few minutes, but then something recognizes it and it stops working. I am really fed up with Mac. It is always something. Safari quits unexpectedly everyother day and asks me to repert the problem, which never goes through. Safari's beachball also spins uncontrolably for hours until I press the button to force quit. It never allows me to collaborate my email with MAIL, and anytime I want to send an email it goes to an email that claims no valid password when that is clearly not the problem. I am a proud purchaser of 3 Iphones, Ipad, Ipod nano, and a macbook pro, but I am getting sick to my stomach with this nonsense. I have wasted a whole day! When I asked a question last time it asked for money! Itunes has taken back hundreds of dollars worth of songs that I have purchased, and summoned me for more money in order for me to keep them! I can't get anything done with this mac! Where is the customer support!? Counter productive, and I will be voicing my opinion loudly.

The letter keys on my MacBook have stopped working and the trackpad (or external mouse) are treating a single finger click as a double finger click

The letter keys have stopped working on my MacBook. Number keys and punctuation keys seem to work fine. Also, the trackpad treats a single finger click as a two-finger click. I tried an external mouse and this does the same.
If I restart, the mouse works fine but after a few minutes the issue starts. I have looked at a few forums and have checked the settings under system preferences but nothing jumps out at me :-(
Any ideas???

Is this one of the MacBooks with a removeable battery? If so, try removing the battery and restarting the MacBook (obviously while plugged in to an AC adapter) and test to see if you still have this issue. Other users have reported that swollen expanding batteries have caused keyboard and trackpad problems.
If that isn't it, let us know, we'll keep helping you.
Best of luck.

External Mouse and Keyboard Stop Working When X220 is Docked and Screen is Closed

I have an X220 with a docking station, external monitor and external keyboard/mouse. When I start the laptop from a cold boot and it's docked, my external mouse and keyboard work fine with the screen open or closed.
If I undock and redock with the screen closed, the external keyboard doesn't work and the mouse cursor moves, but the mouse buttons don't do anything. If I open the screen, then the keyboard and mouse work fine.
I've swapped the keyboard and mouse and still have the same problem, so it's not the kb/mouse. This is a brand new X220 and the issue has been occurring since it was purchased.
Any thoughts?

hey mhambalek,
hard to say what's going on, though i would recommend heading to http://support.lenovo.com , do a full update of your unit.
also, if the external keyboard & mouse & monitotor is connected to your unit without the docking station, does the same thing happen?
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MacBook run with case closed and external Keyboard/Monitor/Mouse?

I am interested to know if the MacBook will run with the case closed (with power connected and an external mouse/keyboard/video)?
The iBooks did not, the PowerBooks did. It is a feature I use all the time with my Powerbook.

It's documented by Apple to work that way and I've not heard any reports of it failing once the criteria were spelled out to the person who needed lid-closed operation.
But I don't believe this prevents idle time-out sleep (only the sleep otherwise induced by closing the lid). Are you referring to it entering sleep due to the idle time-out expiring?
RRS

Keyboard/Trackpad/External Mouse Not Responding

I turned my computer on this morning to find the cursor stuck in the top left corner of the screen. I've tried resetting the PRAM, and the smc, and putting minor pressure on the ribbon under the battery all to no avail. It seems like this is a software issue because I can hold down command+s to get to single user mode, but once at the text prompt the keyboard is non-functioning. As well I can hold shift and boot into safe mode, but again, once it reaches the login the keyboard is no longer functioning. I tried plugging in an external mouse but this did not work. When I use a leopard boot cd, once to the install I can use the trackpad and keyboard. I'm frustrated and stumped.

See KB Article: http://support.apple.com/kb/TS1248 Intel-based Apple Portables: Troubleshooting unresponsive trackpad issues
"When I use a leopard boot cd, once to the install I can use the trackpad and keyboard."
You may have a hardware problem. Take the MBP to an Apple Store or an AASP for them to check it out. If you have AppleCare, call them.
"It seems like this is a software issue"
Disconnect all devises from your MBP if you have not already done so when troubleshooting.
!http://i50.tinypic.com/izvwo1.gif!

Keyboard, trackpad & external harddrive suddenly stopped responding but external mouse will work?

I have a 2007 MacBook, but the harddrive was replace begining on 2011. Ealier today mid-email my keyboard suddenly froze and my cursor dissappeared. The power button still worked so I was able to turn off my computer. When I restarted I had about 3 hours of normal functioning before the same thing happened again. The entire keyboard becomes unresponsive (including the caps lock light that does not light up) and the mouse is no longer visible. I tried connecting an external mouse and this seems to work fine, but I still can't type anything in.
I connected my external harddrive to copy over all my files (incase this was the begining of the end). About two minutes in the light started blinking on the harddrive and i was given the message from the computer saying the harddrive was unplugged... which it was not!
I have restarted the computer a few times, the keyboard and trackpad never come back on, the computer can no longer recongnize any external harddrive or thumbdrive but works fine with the external mouse.
Does anyone have any idea what is going on?
Thank you! I really appreciate your time and any advice you may have.

Make sure it's not something as simple as the battery bulging up and exerting upward pressure on the trackpad, keyboard, and USB / FW ports.
That's what happened to my Macbook and it showed similar symptoms.
I simply took out the battery and let the MacBook rest for a 48 hours. Then I ran it strictly on the power supply and it ran fine.
At that point I bought a replacement generic battery through Amazon for about $40 including shipping and taxes. I figured why waste money on the Apple original part if it was that very Apple original battery that went bad and bulged up like a toad?
MacBook has been running just fine for months now, maybe a year.

Early 2009 MacBook Air. On startup no keyboard or mouse me to login. Neither is the USB working so I cannot use an external mouse or keyboard either.

Early 2009 MacBook Air. On startup no keyboard or mouse me to login. Neither is the USB working so I cannot use an external mouse or keyboard either. If I keep restarting the machine suddenly sometime I get mouse and keyboard control and I am able to login and work. After sometime though mouse and keyboard Control is lost again and the machine hangs.
Lately another problem has cropped up. Now the machine starts up and seems to work for longer time but I have no 0 key and USB everything else is fine.
What could be the issue

1. Reset PRAM. http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

Mid 2010 Macbook Pro sleep and external display problem

I recently upgraded to the new 2010 15 inch core i7 Macbook Pro. The problem i have is that it will not detect an external display (23inch Cinema) after waking from sleep. This happens after using the display to extend the desktop and also when using the Macbook in closed mode.
I've managed to get it to detect the display only after either restarting the Macbook completely or by going into energy saver and switching to dedicated graphics then going back to detect display.
It seems that when on integrated graphics it doesn't register that an external display is connected. If i leave a program open and running that causes the dedicated graphics to kick in then it works ok. If i close all programs, shut the macbook pros lid, computer sleeps and external display shuts off. If i click the mouse to wake with lid closed, apple logo lights, machine starts up few seconds later macbook returns to sleep. If i open the screen the machine wakes as normal but the external monitor doesn't.
Any help is much appreciated as its starting to frustrate me now...
Many thanks
oh and im running OSX 10.6.3

I thought it was intermittent to begin with until i started looking into it. By leaving programs open, like aperture, before i put the machine to sleep it appears to wake the external monitor up without a problem. If i shut all programs or leave basic things open like safari and mail which don't require the dedicated graphics, then upon wake it wont register an external screen is connected.
Manually detecting displays in settings doesn't work.
Disconnecting and reconnecting mini display port doesn't work.
Turning off power to cinema display and powering back up doesn't work.
To get the display going again its either 1) turn off macbook pro and re-boot or 2) re-start the machine then the display is automatically recognised. Or 3) launch a programme that kicks in dedicated graphics then manually go in and detect displays again..... like magic the display then springs to life.
No ideas anyone??

External mouse scrolling not working

The scrolling function of my external mouse does not work when the MacBook Pro is not plugged in with its powercord. The mouse buttons seem to be functioning. So does as an external keyboard. My wife has the same problem (using 10.6.2 OS). There are no options in the System Preferences that deal with this. Is this just an oversight by Apple? This basically makes using an external keyboard and mouse a nonviable option for a laptop unless you are near an electric outlet. If you know of a workaround I would appreciate the information. If not, it is something Apple will have to correct as it a pretty obvious oversight.
Thanks in advance for any advice.
Tony

Check your settings when it is unplugged to make sure they are still properly configured. You might even want to try and disable the trackpad when a mouse is being used. I would also check out USB Overdrive (Shareware).

External Mouse Won't Work

Whenever I plug in an external mouse via USB, it never works. I have tried Apple mouses and non-Apple mouses but none of them work. The only mouse I can get to work is my Apple wireless mouse via bluetooth. And I have tested the USB ports with USB drives and the USB ports do work properly. Just mouses that won't work. I have rebooted into the boot menu and the mouse works there but not in Mac OS X which is why I think it's a software issue. Can anyone point me in the right direction?

Make a new account and see if the mouse works in that account. If it does, go to /Users/(yourusername)/Library/Preferences and delete com.apple.driver.AppleHIDMouse.plist. Don't see why it shouldn't work.

Macbook pro 13" and external monitor question

Hi,
I got a mbp 13" 2010
I would like to buy a HP 2510i monitor http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02076507 &lang=en&cc=us&taskId=115&contentType=SupportFAQ&prodSeriesId=3757979&prodTypeId =382087
Today I brought my macbook to a computer store and connected it to a samsung monitor 27" using mini-display to hdmi cable.
When i mirrored the screens I got two black areas on the left and right. basically it wanst fullscreen. (macbook res is 1280x800, so I think I got the same resolution on the external monitor)
But when I disable the mirror option Its all good and supports 1080p resolution.
How can I get fullscreen(1080p) even when I am mirroring the screen? will this hp monitor be able to do this?
thanx

You can change your screen resolution by going to system preferences and displays from there you can select the bes resolution. However you will never get is perfect as the ratio is different from your ho screen to your mac. You could either go without mirroring (what I do with my cinema display) or plug it into your screen and then shut your mac lid so the dock moves onto the ho screen and it becomes your only display. You would however need an external mouse and keyboard to control this.

X61 and external mouse

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