X61s (7668CTO) blue screens during factory restore - how to get working restore discs?

How can I get factory restore discs that actually work? My X61s was purchased with a Vista Ultimate OEM (32-bit) installation, but when I attempted to do a factory restore this weekend using the recovery disks with the laptop, the recovery process complained that the second disk was not the correct disk. If I follow the prompts to continue it blue screens with a "Page Fault in Non-Paged area" error. I then tried to use the version on the recovery partition (not the created discs) but it also blue screens with the "Page Fault in Non-Paged area."
How can I get factory restore disks that actually work to recover my Vista Ultimate OEM installation to the factory settings? I am (just barely) still inside my warranty period, so want to get this resolved ASAP. The only other recovery CDs it came with are for XP, but the laptop was purchased and shipped with Vista Ultimate and I don't want to downgrade to XP (if those discs still work).
I could no longer boot into Windows or do a factory recovery. I have installed Linux so I can work again, but I would like to have the option of booting Vista if I need it.
Thanks for any help/guidance,
~ Daniel
Message Edited by Jarboed on 12-16-2008 12:18 PM
Message Edited by Jarboed on 12-16-2008 12:20 PM

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I came across your post about the System Recovery, and wanted to help! To start, can you provide me with the Product Number and Operating System of your notebook?  You can use these links to help you find the Product Number and Operating System:
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running? In the meantime, please review the following documents, as they may help to resolve the issue for you:HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)HP PCs - Troubleshooting HP System Recovery Problems (Windows 7) Please let me know if this information was helpful by clicking the thumbs up below.
Regards!

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  • X61s (7668CTO) blue screens during factory restore

    How can I get factory restore discs that actually work? My X61s was purchased with a Vista Ultimate OEM (32-bit) installation, but when I attempted to do a factory restore this weekend using the recovery disks with the laptop, the recovery process complained that the second disk was not the correct disk. If I follow the prompts to continue it blue screens with a "Page Fault in non-paged area" error. I then tried to use the version on the recovery partition (not the created discs) but it also blue screens with the "Page Fault in non-Paged area."
    How can I get factory restore disks that actually work to recover my Vista Ultimate OEM installation to the factory settings? I am (just barely) still inside my warranty period, so want to get this resolved ASAP. The only other recovery CDs it came with are for XP, but the laptop was purchased and shipped with Vista Ultimate and I don't want to downgrade to XP.
    I could no longer boot into Windows or do a factory recovery. I have installed Linux so I can work again, but I would like to have the option of booting Vista if I need it.
    Thanks for any help/guidance,
    ~ Daniel
    Edit: ACK - just realized this posted in T Series instead of X Series --- sorry, will post in X Series 
    Message Edited by Jarboed on 12-16-2008 08:13 AM

    Hello pdpan,
    please refer to this microsoft article and use the usb drive from you brother and a XP disc.
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