X61s (7668CTO) blue screens during factory restore

How can I get factory restore discs that actually work? My X61s was purchased with a Vista Ultimate OEM (32-bit) installation, but when I attempted to do a factory restore this weekend using the recovery disks with the laptop, the recovery process complained that the second disk was not the correct disk. If I follow the prompts to continue it blue screens with a "Page Fault in non-paged area" error. I then tried to use the version on the recovery partition (not the created discs) but it also blue screens with the "Page Fault in non-Paged area."
How can I get factory restore disks that actually work to recover my Vista Ultimate OEM installation to the factory settings? I am (just barely) still inside my warranty period, so want to get this resolved ASAP. The only other recovery CDs it came with are for XP, but the laptop was purchased and shipped with Vista Ultimate and I don't want to downgrade to XP.
I could no longer boot into Windows or do a factory recovery. I have installed Linux so I can work again, but I would like to have the option of booting Vista if I need it.
Thanks for any help/guidance,
~ Daniel
Edit: ACK - just realized this posted in T Series instead of X Series --- sorry, will post in X Series
Message Edited by Jarboed on 12-16-2008 08:13 AM

Hello pdpan,
please refer to this microsoft article and use the usb drive from you brother and a XP disc.
Perhaps the windows repair option will bring you back to work.
Another question what will happen if you hit blue button at start up?
Message Edited by Agotthelf on 29-05-2009 10:00 AM
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Similar Messages

X61s (7668CTO) blue screens during factory restore - how to get working restore discs?

How can I get factory restore discs that actually work? My X61s was purchased with a Vista Ultimate OEM (32-bit) installation, but when I attempted to do a factory restore this weekend using the recovery disks with the laptop, the recovery process complained that the second disk was not the correct disk. If I follow the prompts to continue it blue screens with a "Page Fault in Non-Paged area" error. I then tried to use the version on the recovery partition (not the created discs) but it also blue screens with the "Page Fault in Non-Paged area."
How can I get factory restore disks that actually work to recover my Vista Ultimate OEM installation to the factory settings? I am (just barely) still inside my warranty period, so want to get this resolved ASAP. The only other recovery CDs it came with are for XP, but the laptop was purchased and shipped with Vista Ultimate and I don't want to downgrade to XP (if those discs still work).
I could no longer boot into Windows or do a factory recovery. I have installed Linux so I can work again, but I would like to have the option of booting Vista if I need it.
Thanks for any help/guidance,
~ Daniel
Message Edited by Jarboed on 12-16-2008 12:18 PM
Message Edited by Jarboed on 12-16-2008 12:20 PM

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I came across your post about the System Recovery, and wanted to help! To start, can you provide me with the Product Number and Operating System of your notebook? You can use these links to help you find the Product Number and Operating System:
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running? In the meantime, please review the following documents, as they may help to resolve the issue for you:HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)HP PCs - Troubleshooting HP System Recovery Problems (Windows 7) Please let me know if this information was helpful by clicking the thumbs up below.
Regards!

I am getting frequent lock-ups and blue screens during boot up. The lock ups occur during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button. Ideas?

I am getting frequent lock-ups and blue screens during boot up on my Mac Pro. The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
I had the Mac Defender malware and I have used apple jack but still having issues.

I am getting frequent lock-ups and blue screens during boot up on my Mac Pro. The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
I had the Mac Defender malware and I have used apple jack but still having issues.

Audigy 4 gives blue screen during install of drivers on Windows XP SP3

FAudigy 4 gives blue screen during install of drivers on Windows XP SP3! Specs
Asus a8n-sli
GB RAM
6600 GT
Audigy 4
LC Power 550 W PSU
I put in the installation CD that comes with the card. I want to install everything (full install), and mid-install I get a blue screen.
I then uninstalled everything and tried only to install the updated drivers from the website in safe-mode and still a blue screen. Should I get the dump file and send it to Creative?
How do get this card to work like it should? I also have a remote control that came together with the card.
Im currently using the onboard AC97 Realtek ALC850 soundcard.
Whats the whole procedure to make this work? Detailed please. How do I eliminate all traces of the audigy on my PC?

Re: Audigy 4 gives blue screen during install of drivers on Windows XP SP38 Perhaps you'd want to read this old thread of mine about my misadventures with the same exact card you are trying to use. IMHO that card was not worth the time and money I spent on it (even even less the time and money it caused me to spend afterwards to repair the damage it caused.
Message Edited by CreativeSkeptic on 2-23-2008 0:4 PMMessage Edited by CreativeSkeptic on 2-23-2008 0:4 PM

I5 17''MBP gets blue screen during install windows 7 32 bit

Hello all:
I heard that quite many people get classic windows' "blue screen" during using windows , whatever Windows XP, Vista or 7. But now i face the "blue screen" during install Windows 7, which means I even can not complete installation.
I bought my Macbook Pro i5 17'' one month ago, and I'm trying to install Windows 7 but I face the problem during the installation. After finishing first 4 steps the computer would restart and start to "finish installation", but at this time it gets "blue screen" and shows "error: 0x0000009c" and stuck there. I have to shut down the turn off button and interrupt the installation.
I don't know if there's any one else face this unlucky situation. I searched on the net and it says the problem could be from memory, graphic card (too new), or even overlocking the cpu,whatever it must be the problem of hardware. I thought it might be the problem of compatible.
If anyone knows how to deal with this problem??!! I do need to use some software under Windows system!

It is good to see that it is indeed a USB2.
The support software on the USB is used in the Pre-boot environment setup and provides drivers for Apple specific hardware, GPU, BT, Mouse, etc. You can verify that by looking at the USB contents. The DVD contains generic drivers when hardware is not recognized as defaults to use. Apple does enough 'secret sauce' to make them different. The following does not explicitly state the USB2 need when using the DVD Installer and mentions W8 (not W7).
From Boot Camp: Creating an ISO image from a Windows installation DVD - Apple Support
Insert a blank USB 2 flash drive that is a least 16GB in size into a USB port on the computer. Boot Camp Assistant uses this drive to store the Windows 8 install media and support drivers during installation of Windows.
Note: This flash drive needs to be formatted for the FAT32 file system and must use the Master Boot Record partitioning scheme. Use Disk Utility to check the format of the flash drive before proceeding, and partition or erase the flash drive if necessary.
I suspect the GPU is not getting the correct driver and the Installer fails. The Generic VGA should work. From the OS X side, can you see files in your BC volume? If yes, can you look for logs in the BC volume at the following locations.
./Windows/Inf/setupapi.dev.log
./Windows/Inf/setupapi.offline.log
./Windows/Inf/setupapi.setup.log
./Windows/Logs/SetupCleanupTask/setupact.log
./Windows/Logs/SetupCleanupTask/setuperr.log
./Windows/Panther/FastCleanup/setupact.log
./Windows/Panther/FastCleanup/setuperr.log
./Windows/Panther/setupact.log
./Windows/Panther/setuperr.log
./Windows/Panther/UnattendGC/setupact.log
./Windows/Panther/UnattendGC/setuperr.log
./Windows/setupact.log
./Windows/setuperr.log
./Windows/System32/Sysprep/Panther/IE/setupact.log
./Windows/System32/Sysprep/Panther/IE/setuperr.log

Getting light blue screen during startup for 3-5 Seconds

I get a light blue screen during start up for about 3-5 seconds. It shows the spinning image for loading, once its done that goes away and then it goes light blue for couple seconds then back to the white page with the apple logo then brings me to the user login page. It also takes longer then usual to start up, load dock and the menu bar. I've read around and it seems people are saying its normal? but this just started happening.

Which model Macbook Pro do you have?
It also takes longer then usual to start up, load dock and the menu bar.
How large is your hard drive and how much hard drive space do you have left?
Go to your Account/Login Items and get rid of all you do not need.

What would cause a prolonged blue screen during start up?

I have an iMac desktop. Recently I've had trouble with a prolonged blue screen during start up (approx. 10 mins) before it finally takes me to the login screen. Any ideas why this is happening?
Jeff P.

Hi Jeff,
Open console in Applications>Utilities, check the system log for the date/time of the last problem Startup for clues.

My wifes ipad 1 went to a blue screen. I restored it and still nothing. Is there any other fixes?

My wifes ipad 1 went to a blue screen. I restored it and still nothing. Is there any other fixes?

My guess, based on your info and the fact that the shuffle is an older model, is that the shuffle's battery is worn out and not holding a charge. When you plug it in, it functions because it is getting power from the USB connection and appears to charge. When you disconnect it, it goes dead because battery does not hold the charge.
Since you have already tried doing a Restore, the problem is hardware and not software. Unless you want to do the work yourself
http://www.ifixit.com/Guide/Installing+iPod+Shuffle+2nd+Generation+Battery+Repla cement/3656/1
the cost for replacing the battery probably exceeds the $50 for a new 4th gen shuffle.

My iMac is frozen on a blue screen during an update software for snow leopard. What do I do? Turn off my imac?

My iMac is frozen on a blue screen during an update of software for snow leopard. What do I do? Should I turn off the computer?

do a hard shutdown of the mac (holding down the power button until it shuts off) then do an SMC reset, the following article tells how to do this:
http://support.apple.com/kb/HT3964
after doing this reset and restarting the mac, try again to install the update.

X60 Blue Screening during Startup

Hi,
My X60 currently goes to the blue screen every time it gets into the Windows loading screen. I can't run safe mode, last known configuration, etc. without it blue screening either. I've run the built in Thinkpad diagnostic software and nothing fails. I've been told this may be a hard drive issue, but would appreciate any other advice.
Thanks

This just happened to me. Are you running Svc Pack 3? If so you'll have to restore to factory install - load up in safe mode to save your personal files then reimage.
Annoying, but went smoothly for me

Constant flashing blue screen during operation?

I keep having the screen turn blue and then suddenly go back to normal. It's a quick flash, totally random, repetitive during operation, no noises, and nothing else is interrupted. It does not restart, log off, or try to. Is it about to die?

While she may be using the wrong hardware for this community, It might be a pertinent question for some folks.
I have a 2006 Mac Pro and I an experiencing the exact same problem. Random blue screens, I can still type and move the mouse (not seeing any of it on screen until the random blue screen goes away).
Model Name:          Mac Pro
Model Identifier:          MacPro1,1
Processor Name:          Dual-Core Intel Xeon
Processor Speed:          2.66 GHz
Number Of Processors:          2
Total Number Of Cores:          4
L2 Cache (per processor):          4 MB
Memory:          5 GB
Bus Speed:          1.33 GHz
Boot ROM Version:          MP11.005C.B08
SMC Version (system):          1.7f10
NVIDIA GeForce 7300 GT:
Chipset Model:          NVIDIA GeForce 7300 GT
Type:          GPU
Bus:          PCIe
Slot:          Slot-1
PCIe Lane Width:          x16
VRAM (Total):          256 MB
Vendor:          NVIDIA (0x10de)
Device ID:          0x0393
Revision ID:          0x00a1
ROM Revision:          3011
Displays:
Display Connector:
Status:          No Display Connected
70GX2:
Resolution:          1280 x 1024 @ 60 Hz
Pixel Depth:          32-Bit Color (ARGB8888)
Display Serial Number:          69109184GA
Main Display:          Yes
Mirror:          Off
Online:          Yes
Rotation:          Supported
Running the latest update of Lion and it started with the latest update.
I installed Snow Leopard on another disk, and the problem went away, until I updated it to 10.6.8.

My mac pro only shows a blue screen during startup? how do i get out of this to the desktop?

Cannot access the desktop, only the Apple sign and pinwheel icon come on, after a couple minutes it goes to blue screen only. Have held shift during bootup to start in safemode, but this doesnt even allow you to choose safe mode. Please help.

Try holding option+Apple Command + s keys to get into single user mode. May be a little unnerving as it will get you to text based screen. Grab a pencil and paper and copy the commands that are listed also pay attention to the spaces.
/sbin/fsck -fy <return>
If the it says File System Modified hit the up arrow key it will repeat the line you typed. Hit return.
If it DOES NOT say modified then type in the second line.
/sbin/mount -uw /<return>
At the prompt type reboot<return>
Let us know if it helps.
Ciao,
Lou Cioccio

Hanging on blue screen during boot (but Safe Mode OK)

Strange stuff with my iMac G5 -- machine boots normally, gets through Apple icon and spinning spiral, then hangs on blue screen and stays there. Mouse cursor moves but that's it.
Safe boot works normally, all safe-mode functions good. But need network, other services back.
History: Spent most of past week downloading huge, multi-gig file. It eventually downloaded successfully, but during process my wife put computer to sleep a couple of nights without halting download.
Didn't have adverse effect first time, but it froze Finder second and third times, necessitating reboots. Also killed wireless connections for all PCs in network those two times iMac needed reboot, had to reboot gateway as well.
Morning after download finished (Friday), iMac failed to wake up from sleep, wouldn't boot normally, had to go into Safe mode.
Additional RAM was recently installed, but has worked well. Safe mode shows full two gigs in use.
Solutions I've tried, without success:
-- Trashing network preferences in both user and system
-- Re-installing Finder and NetworkInterface apps using Pacifist
-- Removing recently installed extensions in System (extensions put back after that failed to resolve issue)
-- Removing recently installed Startup items (again, put back after that failed to resolve issue)
Clearly it's got something to do with the network interface, but I've tried everything I know how to do. Any ideas? I'm out of them.
Thanks in advance.

The Airport card is not removable in this model -- 2nd rev G5 iMac, with automatic light sensor.
But -- I think I've found what's wrong. Unfortunately there's no easy fix ...
It's most likely the bad-capacitor issue that plagued the 1st rev of G5 iMacs. (This particular machine was a refurb bought direct from Apple in the fall of 2005, so it's possible bad caps were put on during the refurbishing.)
I first heard about the problem a couple of days ago but figured a hardware diagnostic test would catch it. More online research reveals that the hardware test doesn't.
When I popped the case this morning to yank the new RAM, there were definitely a few capacitors that had domed tops. Nothing spilling out anywhere, which was what I was looking for, but I've since found out that even contained bulging is a sign of failure. The capacitors should be instead perfectly flat-topped.
So ... I'm gonna call Apple tomorrow morning and see how much it would cost to replace the mobo. There have been reports in forums that Apple sometimes offers to do it for free, even in cases occurring within the few months.
See this link for examples of Apple picking up the tab for complete mobo replacement: http://www.macosxhints.com/article.php?story=20090314071508354
If that offer isn't made, I will look into having the capacitors replaced. This is at the edge of my own technical abilities so I will first ask my techie friends if they can do it for $100 or so, plus parts ... and if not I'm gonna try to do it myself.
This guy shows you how and sells inexpensive parts to do it with: http://jimwarholic.com/2008/07/how-to-repair-apple-imac-g5.php
There is also a guy out in Missouri who replaces bad capacitors on motherboards for a living: http://www.badcaps.net/ Looks as if he'll charge between $80-120 including shipping and parts. So I may go that route.
In any case it turns out Apple did know about this issue back in 2005 and even instituted a program to fix iMacs that had problems stemming from it for free. (Dell Optiplex machines also had the same problem, which was traced back to a few Taiwanese manufacturers.)
Unfortunately there was no recall (Apple would never have lived that down) nor was the issue highly publicized. You had to wait until your own machine acted up, and then the free-repair program expired at the end of 2008.
I myself never knew about it until a few days ago, and I usually keep up on this stuff -- which is something I will make very clear when I'm on the phone with Apple tomorrow.

Slow boot after blue screen and system restore

I did the updates (Security 2008-002, Safari 3.1 and others) in Software Updates and then could not get past the blue screen. Tried all the advice on these boards but none worked. So I used Time Machine to restore the system. It worked except that now the booting process pauses (on a blue screen) for about 5 minutes. Then the process completes and everything appears to be fine.
However, this delayed booting does not seem right and never happened before.
Anything I can do?
thands
Ken

What kind of incompatibility issues?
How far does the xp installation get?
What do you mean by 'uninstalling the vista bootloader'?
It seems very unusual that you can't boot from the CD anymore. Maybe double check the boot priority again, or have CD as the only boot option?
I can make XP BSOD and Reboot on my V200 by setting the SATA mode to AHCI. *no floppy = no F6 driver installation
I can't recall how VISTA reacted to setting SATA to AHCI.
Let me know how it turns out.

IBook G4 Freezes at Blue Screen During Startup.

iBook G4 933 MHz
Mac OS X 10.4. Tiger
640MB RAM
40GB internal ATA hard drive
Computer boots but then quickly locks up.
If I immediately restart, then the iBook hangs at the blue screen before the Mac OS X progress screen appears.
If I remove the battery and unplug the power cord then allow the computer to sit for at least 30 minutes, able to fully boot, but then the machine quickly freezes up.
I assume the problem is heat related?
I have so far:
- Totally disassembled/reassembled
- Reset PRAM
- Reset NVRAM
- Reset PMU
- Unable to do target disk mode
- iBook freezes same way when booting to Mac OS X install DVD
Able to boot to shell command line mode no problem.
FSCK reports no issues with the HDD.
Sometimes during startup a fan turns on briefly, but not every attempt to boot.
Yes-- I know about the 'solder' issues with iBook G4 logic boards, but I do not think the above is related. The VGA works fine.
Thanks for any assistance that can be rendered.

After a month, I have been notified by Superior Reball that the logic board has been repaired. I promptly made payment of $35 and the board was shipped back to me on June 17 via USPS Priority Mail Delivery Confirmation. I have received the tracking number and anticipate receiving the package by June 20.
In my situation, well worth the wait for only $35.
Even though I chose to totally disassemble the iBook, Superior will do the disassemble/reassemble for $75.
I would not have done it by shipping the entire iBook, though. With the higher shipping cost, insurance, having to send out the hard drive with no back up, the higher repair cost, etc.-- in the end a prohibitive expense. I could probably buy a used iBook G4 for no more than $200, to put things in perspective.
In summary, Superior Reball had a great price, good enough communication (they answer the phone, but not e-mail) and it looks like fast return shipping. It took a lot longer than the ad states, so I am applying the old 'price, speed, quality-- choose any two' rule here.

X61s (7668CTO) blue screens during factory restore

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