X64 ink cartridge install

unboxing and setting up new officejet pro 8620 printer. put in ink cartridges as it shows on screen. screen displays message saying "problem with ink system. lift the latch on the print carriage, reset the printhead. (don't know what any of that is) and then remove cartridges and inspect for leaks. do not use leaky cartridges. if the cartridges are ok, reinstall them. after reinstalling, turn off the printer, and then turn it on again." tried turning off. displays message "printer initialization and calibration in progress. do not turn printer off during this process." thanks for any help anyone has. the os probably isn't relevant because i haven't gotten to any point where that would come into play yet.

Hi , Welcome to the HP Forums! I see that you are getting the message saying "problem with ink system. lift the latch on the print carriage, reset the printhead." With your HP Officejet pro 8620. I am happy to help! Please, try the steps within this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays. If this does not resolve your issue, the printer will need to be serviced / or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Similar Messages

Hp officejet 6500a won't scan to computer without ink cartridge installed?

Why do I need an ink cartridge installed to scan a pdf to computer?

Hi,
I did mentioned this around 2 years back: Vendors (all of them) should allow scan function without ink but looks like the answer is: before it's a scanner, it IS a printer and it needs inks to perform its primary function: printing. No inks, it may stop to do anything during the warming up process.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

my eprinter will not print in proper in colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
This question was solved.
View Solution.

Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Can my Pixma MG2920 printer scan if there are no ink cartridges installed?

Solved!
Go to Solution.

Hi elbertf2,
The printer will need to have both ink cartridges installed in order to scan, even if they are low or out of ink. You can disable the ink level detection function of the printer so that you can continue scanning until you are able to replace the ink cartridges. To do this, please press and hold down the STOP/RESET or RESUME/CANCEL button on the printer for at least 7 seconds, then release it. You will need to do this procedure for each ink cartridge that is low or out of ink. Once the ink cartridges are replaced with Canon genuine ink cartridges, the ink level detection function of the printer will be re-enabled.
Hope thie helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Turn off messages that quality ink cartridges installed with each printing

I have a HP Officejet 7410xi All In One. I have searched everywhere and can not figure out how to turn off the messages that tell me hp quality ink cartridges installed - 3 of them - each time I print.

Hello DIBB,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you wish to turn off the HP Notifications that are popping up on your screen. I am directing you to another thread on the HP Forums how do you turn off the low ink warning here @Jon-W has successfully addressed the issue that you are describing on the MAC operating system.
I believe this will resolve your issue to your satisfaction. Thank you for posting on the HP Forums. Have a great weekend!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Not printing black ink after new ink cartridge installed (HP Officejet Pro L7555)

I have an HP Officejet Pro L7555 on which I just replaced the black ink cartridge. Now it won't print in black at all. I have tried cleaning the printhead multiple times to no avail. I only get printouts of boxes in all colors except black and nothing else written on the page at the end of each printhead cleaning cycle.
When I print the Self Test Diagnostic Page, it comes out in Magenta instead of black. On this page, it shows that both printhead are in good condition. The ink level on the black ink cartridge is shown to be full as would be expected for a newly installed cartridge.
I have replaced other cartridges on this printer before, and have not had this issue. Could anyone please help?

Thanks, garytech1. I have seen the document.
Solution 1. I have used and am using only genuine HP cartridges. The one I recently replaced was black. I have replaced the other colors before without problems.
Solution 2. I am using the correct type of paper. There are no streaks on the printouts. Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
a. The Self Test Diagnostic Page, which comes out in magenta and it has no streaks. It also lists the status of the printheads as being good.
b. The printout that follows a printhead cleaning that has all color boxes except black. There are no streaks here either.
Solution 3. I have checked the print settings (I have Windows XP SP3) and they are all correct.
Solution 4. I have printed the PQ Diagnostic page and it is all blank except for some colored boxes. There are no streaks in them. No grey boxes appear.
Solution 5. There is nothing wrong with the images or documents I am trying to print.
Solution 6. I don't see why I should have to spend $70+ to replace the black/yellow printhead when:
a. The yellow color comes out fine in the colored boxes
b. All the diagnostics (the ones that are in the installed software as well as the ones I obtained from the HP website) all show the condition of both printheads to be good, and
c. When all printing was working just fine before I replaced the cartridge. Is there a physical way to clean the printheads since it appears from all of the above that it is the genuine HP ink that may have actually plugged it up?
Thanks for your help!

Won't print alignment page or any page after new ink cartridges installed.

I just installed a new color and a new black ink cartridge into my HP Envy 5531. I have never had an issue with this printer before, owned it for 2 years. After installing it, it tells me to print an alignment page, I press ok. The alignment page comes out only blank. So they cannot scan the alignment page. Now my printer prints like it's running low on ink, but it says that it's full with color and black ink.

Hi @Aly9008,
I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
Please use the thumbs up below if you happy with my efforts to help. Best of luck!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Ink cartridge install

I tried to install a new black ink cartridge on my canon pixma mx340 printer. I get error code u059 Col. I have cleaned the heads and reinstalled but still get the same message. I have unplugged and replugged and didn't work. I have hit the Stop button and didn't work. Any ideas on how to get it to work?

Hi Nikolai,
The error that you are receiving indicates that the color ink cartridge needs to be replaced. If you have already tried disabling the ink level detection function of the printer by pressing and holding down the Stop/Reset or Resume/Cancel button on the printer for at least 7 seconds, then releasing it and are still receiving the same error, the color ink cartridge in the unit will need to be replaced to remove the error.
Hope this helps!
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New ink cartridges installed

I have installed all new HP940 ink cartridges color and black. It is telling me ink is low and won't print.

Hi @NAN7541,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 printer is saying your new ink cartridges are low and will not print on Windows 7. I am happy to help!
I would suggest to go through this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909).
If the guide does not resolve your issue, then please call our phone support at 800-474-6836 for your replacement/upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet 4620 not printing with the new black ink cartridge installed

I installed all new cartridges yesterday and the black will not work. All the other colors work great but the black will not work at all. Please advise!!!

Hi Meganrvt,
Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with your new black cartridge. I will be happy to help. I have included an HP document below for just this issue.
Printer Does Not Print Black Ink or Color Ink or Print Blank Pages
If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Re: Not printing black ink after new ink cartridge installed (HP Officejet Pro (edited)

Well 1 to 2 years later I have the exact same problem described by the posters with my OfficeJet 4020. My black printing started to deteriorate as the cartridge went empty, put in the same HP cartridges I have been buying at Costco since I bought the printer there 2 years ago, first new black cartridge printed poorly then just started to come out blank as described above. Put in second new cartridge Also ran all the cleaning and alignment tests and functions. no improvement and no malfunction found. While doing this I used up the three color cartridges which printed okay, it was just the black. Even went out and bought a third new cartridge from Staples to make sure the Costco ones weren't just bad. This HP replaced a Canon that lasted for ages and it's a problem already.
Did anyone ever find a solution to the HP black cartridge blank printing problem?

What is the model of your printer - there is not an Officejet 4020 that I can find. Is your model an Officejet 4620? If so I suggest you call HP support regardless of warranty as described in the post here. If you are in the US call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer screen frozen after replacing ink cartridge

My Cyan ink cartridge was empty. I replaced it. The printer screen is stuck on the message "Genuine HP ink cartridges installed" with an "OK" at the bottom. Does not respond to pressing OK. The printer is clunking and chunking for a while, then does nothing. The message never changes. I've powered off and on multiple times. Unplugged the power cord from both ends. Tried to reinitialize software, but can't do it because the screen is unavailable for me to perform the tasks necessary. Help!? (Please)

Hi @lynetteheims
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP6700 officejet, Can you use non-oem ink cartridges???

Hi, I recently got a new printer last year and I recently purchased some non HP ink cartridges. I changed the color cartridges, the printer recognized the cartridges and went through the install process. Everything looked good. When I go to print, I get an error saying there is non-oem ink cartridges installed. I click on the info button and it tells me that non-oem ink will void the warranty. I am fine with that, I just want to be able to print. Is there any way to get past this or can on only use HP ink in a 6700 officejet printer???
Thanks

Hi DocHog,
Are you unable to print because of an error message the pops up? Try the solution offered by Fratz on this thread. pop-up about Genuine HP Vivera cartridges installed.
If the issue persists let me know. I will be happy to help.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Why does my photo ink cartridge drain when I'm not printing photos?

I usually use grayscale mode to print out text-only documents and occasionally use the ColorSmart sRGB option for color documents. I have an XL black ink cartridge installed, along with the three color cartridges and a photo cartridge (bow tie). Even with this usage pattern, it seems my photo cartridge needs frequent replacing. Also, I can't print out a text-only document in grayscale when the photo cartidge is low--even if the XL cartridge is new. This doesn't make sense to me. Is there a setting I need to change so my printer draws from the XL cartridge instead of the photo?

Hi, What is your printer ? Grayscale option will use all colors and mix together to make black therefore it uses photo ink (black) more than normal black. If you wish to use black ink only, you need to select Black ink only from Grayscale options (pull down in Set Preferences). Regards.

How can I get my HP DeskJet 6540 to recognize the new ink cartridges I installed?

Hi everyone. I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge. The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results...
So the next thing I try is the OTHER cartridges listed as compatible with my printer which is 94 (black) and 95 (tri-color). I bought the new cartridges, placed them in the printer and I still got the same message from the print utility. I took the latter cartridges back and got a refund and explained that none of the compatible cartridges are working with my printer. I kept the 96 and 97 cartridges in the printer and the light on the left continues to flash so now I'm here asking if anyone knows how I can get my printer to recognize the new ink cartridges I installed? Are there any other solutions that I have besides throwing the printer out of the window? :-)
Thanks everyone ;-)

With all that you have done it does sound like the printer has a fault. If you haven't tried turning off the printer for several minutes, then this would be worth trying (maybe you have done this when you say reset the printer?).
If the cartridge light on the printer flashes when you turn the printer back on then it sounds like a hardware fault - not the driver or the operating system. And this is not usually something a user can resolve so it would need repair. And for the cost of a new printer, why would you bother.
If you plan of sticking with HP and getting another model that can use the 96 & 97 cartridges (let's face it, they often cost more than the new printer), then take the two existing cartridges to the store and see if they will let you check they are okay. No point throwing them out also if they still have a fair bit of ink still in them.

X64 ink cartridge install

Similar Messages

Maybe you are looking for