Xbox 360 250GB trade-in

So I went to my local best buy today and was all set to trade in my 360 for the "trade-in and trade up" promotion.. Then the person at customer service tells me that I was missing a controller to get the $150 credit.. 
I've read the promo terms and understood it as $100 for the 250gb console, $50 coupon towards xbox one and then an additional $10 per controller that was included..
Is this true? Am I not able to trade it in without a controller? I even told the person that I thought that the controller would just add $10 to my credit, and that I didnt think it was needed to get the $150 trade-in credit..
If I am able to trade-in my 250gb console without a controller for $150, then what can I do or show them when they tell me that I need to include a controller?

Hello Noyskie,
Thank you for your interest in trading in your Xbox 360 at Best Buy. I am sorry to hear of the trouble you experienced at your local store when attempting to take advantage of the current trade-up offer.
It sounds like there may have been some confusion on the part of the associates you were working with. In most cases at least one controller is needed when trading in a console. For this offer, though, that was not required. With this in mind, I would encourage you to return to your store to attempt to trade in your console once again. If you have any questions or concerns while there I would encourage you to speak with a store manager who should be able to assist.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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