Xbox 360 Trade-In Issue

I've rarely felt so insulted in my many years of retail work and patronage as I have felt today at Best Buy. As a former employee of the chain, both in retail and the Geek Squad, I am generally quite forgiving of any issues I have while shopping there.
The goal of my visit was to trade in my Xbox 360 to upgrade to the knew Xbox One. There was a promotion online to get some value out of my old system. The promotion was as follows:
"In store only. Trade in any working Xbox 360 or PS3 console and receive a $50 coupon toward an Xbox One. Trade in a working Xbox 360 250GB or Sony PlayStation 3 Slim and receive a minimum $100 gift card"
I had a mis-matched console, admittedly; it was a black elite with a 250 GB final Fantasy XIII hard drive. Since it didn't specify models, I thought I would still be eligible.
When I got to the line, there were two other people being helped. About 5-10 minutes go by and I still hadn't been recognized by staff, but they were busy so that's fine. The bag was fairly heavy and I kept having to shift around but I wasn't even asked if I would like to place it on the counter or anything. I thought that was lame, but maybe that's not their policy.
Eventually the girl at the counter finished helping her customer then said (either on her radio or to another coworker) that she couldn't help "this guy" (I'm guessing me) because she had to go on her lunch break. It was at this time someone did say someone would be with me shortly. I waited a bit until I was told to go around the counter to Geek Squad. Then we moved to another station because the first one didn't work. Then that one had a pad problem so I had to go back around to where I started. A little annoying, but nothing too bad.
We finally started examining the system. The lady pulled it all out and verified that it worked and had a 250 GB hard drive. Unfortunately, my console was not in their system at all. My console was refurbished by GameStop but still had the seals, but because it wasn't the color white (since the Final Fantasy version what white) I couldn't trade it in. Despite the fact it was still an Xbox 360 Elite. It was just the wrong color.
I politely asked if there was anything we could do. Any sort of trade. She said "nope" and shook her head. Feeling a little miffed I asked if I apologized for being a bother and asked if I could speak to the supervisor. She curtly informed me that she was the supervisor. Her tone agitated me but I was aware I was on the verge of being one of "those" customers, but I asked to speak to a manager nonetheless. I wanted to get something for this console because I really wanted to spend my money at Best Buy and not have to go elsewhere. So she goes to the manager and explains everything to him. He comes out and asks how he could help. I explain that I really wanted to trade in the system towards an Xbox One like it was advertised in the ad online. This is where I completely lose it in my head.
He looks me in the eye and asks if I would like to recycle it.
Really? Out of all of the possible things you could tell me, you offer to take my item and destroy it for me? I was so surprised, I bet my jaw dropped. I don't really remember because of the rage I was thrown into. No, I didn't yell at him or get too bent out of shape. I politely (as much as I could) say no thanks and ask for my console back. Astonished, I remarked that if this is the way they treat customers then I should return the Galaxy phones my wife and I just got four days prior. I don't know if it was his Commonwealth accent or what, but that way he said "You certainly have that choice" only seemed to enrage me further. I left and of course the girl gives me a sickly-sweet "have a nice day" which only made me more disgusted.
I really wanted that system and I will buy it next, but certainly not from Best Buy. We are even thinking about returning the phones we bought and going to Verizon direct (I already set some of that up), and we may close out our Best Buy Credit Cards. We were even planning on buying a laptop later this month because the Geek Squad protection ran out on our last one and its about to break. I won't be doing that again, I can assure you. I'm so upset that mere words cannot describe them. All I wanted was something for my old console so it wouldn't have to collect dust and all I received from their management staff was insults. Good job. Hope it works out for you. I doubt my words mean anything to you, but maybe some one will hear them and take heed. I hope so, at least, because I don't want anyone to go through what I had to today.
Solved!
Go to Solution.

Hello guiltl3ss,
There is never a circumstance where it is appropriate for our associates and managers to be anything but respectful of you and our other customers. I apologize for your having to cope with such unprofessional behavior.
I was glad to read that your concerns have been taken care of, however. Please know that I'm grateful that you took the time to share your experience. If I can be of further help, please let me know.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Xbox 360 trade in Promotion

Could someone please explain the currect Xbox 360 trade in promotion. I've called 3 stores and no one seems to have any answers!

To clarifyit's the trade in an Xbox 360 towards an Xbox One.

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I recently purchased an Xbox 360 from the Paramus, NJ store. I was told by the sales associate that a new Xbox 720 should be on the market at some point in the next couple of years. He suggested that I purchase the Best Buy extended warranty because once the Xbox 720 comes out I could trade in my Xbox 360 for my CURRENT PURCHASE PRICE of $200 if my Xbox 360 is still under warranty and I am purchasing the Xbox 720. This sounded like a great deal and I purchased to extended warranty, but the associate was unable to show me anything in writing that confirms this. Is this true or was the associate mistaken? I know that I can trade in the Xbox 360 under the normal trade-in program, but I dont see anything about getting a credit for my current purchase price.
Anyone know the answer to this?
Thanks in advance.

The associate was mistaken.
Crystal
Superuser
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While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

E2000 Xbox 360 wireless connection issues

My Xbox 360 will not connect to my Cisco E2000 wireless router. It can find the router, but when the Xbox tests the connection it can’t establish a connection with the router. Ironically when I try to use the guest account it can establish a connection with the router before I run in to trouble. Regardless I have looked in to the errors it gives me and they don’t help at all any suggestions will be appreciated.

What model is the xbox? 1st gen or Slim?
There are known issues with Slims WIFi adapter on this console.
Try setting single mode N, WPA2 only, Auto 20/40Mhz and manual channel 11 with Enable WMM turned ON.
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I have a Time Capsule connected to my modem, I can access the internet over WiFi on my mac without issues, however when I connect my Xbox 360 to the router via ethernet it will not allow me to connect to Xbox live. What's highly frustrating is that it passes all test apart from the ICMP one. According to some forums, if your receive this then your router is not compatible with xbox live. However this contradicts people being able to connect through their TC on other posts. I can connect to xbox live if I directly plug it into my modem, so it is not anything todo with that side of things.
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Any help much appreciated
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Although I also haven't been able to get it working over Wi-Fi yet, I've got it working pretty happily over what is ostensibly ethernet (powerline networking ftw).
My guess is that the problem you're having is due to your Time Capsule ignoring stuff (as a security measure) that Xbox Live is sending the Xbox, so what I think you need to do is tell your Time Capsule to stop doing that for the Xbox. You do that by getting your Time Capsule to give the Xbox the same IP address every time it connects, and to not block anything sent to that IP address.
First we need to get the Xbox's MAC address, which you can find either on the back of the Xbox itself, or by going to the System blade on the Xbox Dashboard, selecting Network Settings, Edit Settings, Additional Settings (push the left thumbstick to the right), Advanced Settings, then the MAC address should be displayed.
Just to be clear, a MAC address has nothing to do with Apple's computers, standing for Media Access Control, and is a quasi-unique code that nearly every network adapter has. We're using it here so your Time Capsule can recognise the Xbox.
Now you've got the MAC address, open AirPort Utility, select your Time Capsule and click Manual Settings, the Internet toolbar icon, then the DHCP tab. Click the plus button under the DHCP Reservations box, type Xbox 360 (or whatever you want) as the description, and click Continue. Now type the Xbox's MAC address into the MAC Address box, then click the IPv4 box, change the last number from 2 to 35 (so it's something like 10.0.1.35), and click Done.
Now we have the Xbox getting the same IP from the Time Capsule, we need to tell the Time Capsule to stop filtering stuff that's sent to that IP, to do that, click the NAT tab (inside the Internet section), then "Enable default host at:" and enter 35 as the last two digits (so it matches up with the IP address we put in the IPv4 box earlier). Finally, click Update, and when your Time Capsule has finished restarting, try the connection test on the Xbox again.

XBox 360 - Homehub 2 issues (again)

I recently decided to give the Homehub 2 another go, my main reason for ditching it last time and reverting to the old hub was problems with my XBox 360, more specifically media sharing between my PC and the 360 (the PC is connected to the router via the Powerline adapters).
Previously I'd have to give everything a reboot, then the PC would show up on the 360, work for about 20 seconds and then disconnect. So this time (after reading some posts here) I decided I'd put the 360 into the DMZ, and now media sharing works fine whilst my 360 is on. However once I turn it off and back on it can no longer find the PC again, I reboot the router with the reset button and once it's back up I can connect to the PC again from the 360.
I find this quite odd that I have to reboot the router to establish the connection.
Odder still is my laptop which connects to my router wirelessly doesn't behave the same way, it remains connected to the 360 at all times. So something to do with the router and Powerline adapters? Any suggestions/ideas?

Yep I had a similar issue with that also. All computers and laptops are on windows 7 so the file sharing homegroup function didnt work.
On checking my router settings the DMZ had auto assigned to my PC's, so check your PC's/laptops are not in the application sharing and DMZ.
If they are remove the settings.
Now restart homehub, set the PC and laptops to always use this IP address and it should work.
It should lock them into that IP address and no application sharing and DMZ settings will affect those devices.
Let me know how it goes.
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Xbox 360 Trade-In

I saw that you could trade in a Xbox-360 250 GB edition and then you could get the $100 coupon and $75 off of an xbox one. I want to do this but my xbox-360 is the 320 GB Modern Warfare 3 edition and I was wondering if it is still valid for the offer. Thank You.

Hello rocco88diger,
I'm glad to hear you're looking into upgrading your gaming experience with Best Buy. I'll be happy to answer your questions today.
Assuming your console is in working condition in line with the terms and conditions for trades, then yes, it will qualify for the $175 promotion. The additional trade-in value for the $100 gift card trade in value and the $75 off coupon will prompt during the trade as the associate assisting you goes through the transaction. It should be a fairly straight-forward process, but if you have any trouble in the store at the time I'd recommend asking to speak with a supervisor while you're there.
Have a great day!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

WRT160n and Xbox 360 Internet connection issues

I just got this router and it is working fine in getting connection but me and my roommates are having issues with the NAT type when playing xbox. As far as i know, two are hooked into the LAN via ethernet cable and the other is using wireless. When playing we all experience different levels of NAT type, Strict, Moderate, and Open. Is there a way to set up the router so that the NAT will stay open for all of us at the same time. The only way to get that now is to unplug the router just as we want to get on and play.
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Who is your ISP...?
How many X-Box do you have...?
Have you open the ports on the router...?
Also check this link.

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For the past couple of days the app has been stuck at the loading channels screen. Microsoft says its an issue on Verizon's end. Anyone else having this problem?

I have had similiar problems where certain apps work and others perform poorly, especially on wireless. if you want a real test then hardwire your device, if you can't do that, then you should just change the channels and experiment.
channels 1, 6 and 11 are all you should use.
open a browser on any connected pc, and go to http://192.168.1.1
username is admin
password is the serial number found on your router
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change it to 1, and hit the checkmark for keep setting after router reboot.
save
test it.
the change would be immediate. if you don't notice a difference or it's worse, then change it to 6, and test. and then finally to 11 and test.
I think you will find one will perform better than the other.
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Question about $50 xbox 360 trade in coupon

Will this coupon work towards preordering the madden xbox one bundle?

Hi Kcorai,
Great news! The coupon you receive is valid for the purchase of any Xbox One console and game bundle. So, enjoy your brand new Madden!
Here is the link to our Xbox One page if you're looking for other games or accessories to make your Xbox One complete: http://www.bestbuy.com/site/Video-Games/Xbox-One/pcmcat300300050002.c?id=pcmcat300300050002&ref=30&l...
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Alex {Removed per Forum Guidelines}
Alex M. | Best Buy Mobile - State College, PA (Store 369)
Any opinions expressed in this post are those of
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Time Capsule, hardwired to TWO xbox 360's, and NAT issues.

Hello All,
I currently have an older Linksys WRT54G (version 1.0 LOL) which has been working fine for years. I recently bought my son an XBOX 360 for Christmas and we went through the issues of NAT and Call of Duty, and basically I have become quite knowledgeable on this topic. I recently added a SECOND XBOX 360, as it became apparent that one would not do with three boys in the house (Plus COD is a blast on line).
So I created a second Live Account and got the two xbox's running online stably with NAT wide open on both. This required abandoning the Linksys Firmware and installing "Tomato" on the WRT54G. That works GREAT. No modifications were required for the rest of the network including...
Macbook by Wifi, Minimac Hardwired (ya ya wifi works but hardwire is better), Airport Express (used only to stream music to stereo in family room - from ANY PC/MAC running Itunes...Itunes is VERY NICE), HP printer with network adapter, 5 other PC's including a mix of VISTA, XP, XP Pro, and multiple IPHONES, A Palm Tungsten C, WII, DS and of course the two hard wired XBOXs. NO Problems. The Tomato configuration only required the modifications for the XBOXs specifically as the rest of the network settings were not change after the firmware update.
What am I interested in? I'd like to upgrade to a Time Capsule for several reasons. One Newer wifi, faster, two frequencies, backup space for growing Mac branch of our network, and as the internet sharing router. AND to be able to access the TC from the internet for file access anywhere! LOVE THAT FEATURE. This requires the TC to be the first device after the cable modem as far as I can tell at this point. (any input on this specific feature would be great).
So I want to configure the TC with the input from the Cable modem as the main distribution of the internet. Then from the other NETWORK ports connect to my 20 port router for the rest of the house, as well as to the other items currently connected at the site of the current LinkSys Router (Mac Mini, Sony TV).
Also I need to maintain the current XBOX set up with (as well as Wii) with full open NAT on both XBOXs.
My question: Anyone here currently using the TC for hardwired connectivity for an XBOX with XBOX live running with open NAT for TWO XBOXs?
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The "Tomato" firmware on the LINKSYS allows fooling the router into giving a 'pseudo static' ip address to the XBOX's by doing MAC address based reservation of an IP number and then letting the DHCP give the xbox an IP address. The MAC address based reservation makes sure that the XBOX always gets the same IP address which for some GD reason must be in order for the traffic to be routed to the correct device. (you can of course use the same MAC address reservation for any device on the network).
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Thank you,
Mike

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I have a 27" thunderbolt display NOT the iMac, and I'm trying to connect my xbox 360 to it via the Belkin AV360. I plug everything in and it does not work? I check all the power cables and and connections and still not he issue. Iv'e tried C-F2 also. Help

I have a 27" thunderbolt display NOT the iMac, and I'm trying to connect my xbox 360 to it via the Belkin AV360. I plug everything in and it does not work? I check all the power cables and and connections and still not he issue. Iv'e tried C-F2 also. has anyone used this devive (AV360) on there own 27" thunderbolt display (not the imac) and gotten it to work? If so I'd appreciate the help.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Xbox 360 250GB trade-in

So I went to my local best buy today and was all set to trade in my 360 for the "trade-in and trade up" promotion.. Then the person at customer service tells me that I was missing a controller to get the $150 credit..
I've read the promo terms and understood it as $100 for the 250gb console, $50 coupon towards xbox one and then an additional $10 per controller that was included..
Is this true? Am I not able to trade it in without a controller? I even told the person that I thought that the controller would just add $10 to my credit, and that I didnt think it was needed to get the $150 trade-in credit..
If I am able to trade-in my 250gb console without a controller for $150, then what can I do or show them when they tell me that I need to include a controller?

Hello Noyskie,
Thank you for your interest in trading in your Xbox 360 at Best Buy. I am sorry to hear of the trouble you experienced at your local store when attempting to take advantage of the current trade-up offer.
It sounds like there may have been some confusion on the part of the associates you were working with. In most cases at least one controller is needed when trading in a console. For this offer, though, that was not required. With this in mind, I would encourage you to return to your store to attempt to trade in your console once again. If you have any questions or concerns while there I would encourage you to speak with a store manager who should be able to assist.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Titanium Fatal1ty + Xbox 360 + reciever issue

I tried searching on the net and here but couldn't find a concrete answer.
I'm running the latest beta drivers, Windows 7, and an Xfi Titanium Fatalty. I have a 5. system and reciever hooked into optical out and my Xbox 360 hooked into optical in. Is there any way to get the 360 to pass 5. to my reciever, almost treating the sound card as an input hub or something? I get silence when I enable DD on my 360. I sold my Xtrememusic for this card, so I'm kind of angry if it can't since the box does kind of advertise this. Otherwise the optical sound is pretty good, even in stereo.

Re: Titanium Fatalty + Xbox 360 + reciever issue Answer:
http://forums.creative.com/creativel...&thread.id=462
This card dont have DD support until creative give driver support ( can you believe!?)
Message Edited by outofspace on 07-22-2009 2:25 AMMessage Edited by outofspace on 07-22-2009 2:25 AM

Xbox 360 issues using Wireless Airport Extreme

This has been driving me crazy I don't know what to do...
I had an Airport Extreme for a few years, worked fantastic and was able to connect wirelessly with my Xbox 360 with no problems.
For the holidays I went to visit my family and took the Airport Extreme with me so I could have wireless internet setup. The family bought a brand new Airport Extreme while i was there but because my old one was already setup we decided that I would just take the new one back home with me.
So i got home, set it up, and now I have Xbox live problems...
The xbox still connects, that's not the problem (although I do get kicked off a lot)... The problem is that none of the marketplace/online content shows up. I figured this was a Microsoft problem so I was on the phone with them last night trying everything they could think of. Once we had exhausted all their ideas, they concluded it was the Airport's fault and told me to contact Apple.
Microsoft said I had to open some ports, but I honestly feel they are mistaken here. If I can already CONNECT, and once in about 100 times, the marketplace content WILL show up for a second, then how could it be a port issue?
I have Hard Reset the Airport Extreme and reconfigured it. I also re-installed the airport software because it said my software was still for the old Airport and that it might cause issues.
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Do you recall if you received a double NAT warning when you configured the new AirPort Extreme (AEBS)?

Xbox 360 Trade-In Issue

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