Xbox One Free Game Offer - Purchased Xbox in prior weeks

Hi everyone, I'm a best buy elite, so I believe I have 45 days to return opened items. I saw on CAG that next week, Best Buy will offer a free game with purchase of xbox one. I purchased an xbox one 20 days ago. Is it possible to just bring a receipt to get this offer or do i have to physically return my xbox? Any help would be appreciated!
Thanks
Adam

Hi there ironadam-
We are not able to comment about any upcoming promotions, but should we have this offer next week, generally previous purchases will not qualify. We would also not be able to price match as our Price Match Guarantee does not cover free items.
Thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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XBOX ONE. I have the xbox one and the airport time capsule and cant connect to most xbox live games and zero parties. I have 0 experience in all this but somehow was able to change NAT to open but still wont connect. HELLLPPPP

Okay folks, I need your help out there.
So the nerdy side of me went and picked up the XBOX ONE on release day. Its awesome by the way, BUT..... I cant seem to connect to most xbox live games and absolutely ZERO parties. At first I just thought it was something to do with the xbox itself and would eventually fix itself, but i was wrong. After looking into it on microsoft, i found out that it had to do with my NAT settings on the airport itself. I guess apple and xbox are not compatiable for xbox live and it makes it difficult to have an open NAT setting and is a huge PAIN.
I was able to pinpoint one that the airport time capsule was blocking the IPV6 something or another. Anyways, I unblocked that, and reset the modem and time capsule and jumped on the xbox and now have open NAT settings but still cant connect to multi-player.
Upon further searching, i was told to uncheck the UPNP on my time capsule as well, but have no idea how to find that.
I know it seems confusing, but thats the best i can describe it.
tthanks all

Be a long long time before I see an Xbox One.. but whoever told you to uncheck the upnp in the TC.. tell them their dreamin' .. upnp is not support by Apple in any computer or router, never has been.. Apple deliberately wrote their own version called NAT-PMP to do the same thing.. dynamically open ports at the request of an application or client computer.
So there is nothing like that to uncheck.. and as a matter of interest.. there no box to check or uncheck for NAT-PMP either.. since apple do not believe in end user adjustment of settings.. they simply do not exist.
You will have to manually forward all ports required by the Xbox via the TC. For multi-player games you probably need to open more ports than the standard to allow just xbox live. You will need to check the ports required and open them.
OR
Buy a standard vista UPNP compatible router.. and use that.. and simply put the TC in bridge in the network.
I have not seen posts yet about xbox one.. but there are plenty about xbox and ps3 and the fact that Apple really doesn't give a hoot about games consoles.
This is a good basic post for older xbox.
https://discussions.apple.com/thread/5385065?tstart=0

HT3702 my account has been charge 12 times and i download one free game on itune

You guys charge my account twelve times leave ,y account with a negative balance i didn't download nothing with a fee it was free why i been charge

We are all itunes users just like you.
You need to contact itunes support.
http://www.apple.com/support/itunes/contact/

$90 off Xbox One and Evolve Purchase

Hello,
Over the weekend I purchased an Xbox One and Evolve for the Xbox One. There was an offer that advertised that $90 would be discounted when purhcasing the two in the same transaction. The Xbox One was $349.99 and Evolve was $59.99. As such, the pretax total should hav been $319.98. However, the pretax total turned out to be $365.98. I was wondering what went wrong with my transaction, and if someone could provide assistance.

Hello lznd661,
Thanks for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. I'm happy to review your concerns today.
As richmoral mentioned, the $90 is taking into account the $50 gift card, so you see on the receipt both the $50 off the console (which takes toe console to the current sales price) and $50 out of that price which is for the free gift card. Then $40 is taken off the game. Gamers Club Unlocked benefits are then applied to the game, bringing you to $94 off.
I hope this helps clarify things for you, but please let me know if there's anything else I can do to assist you today.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Bought Xbox One Sunday. Can I get the free Xbox Live card at the "Holiday Shopping Event"

I am referencing this event coming up thi Saturday, November 8th: http://www.bestbuy.com/site/seo/null/pcmcat344700050000.c?acampID=0&ref=8575135&loc=0&id=pcmcat34470...
Xbox One Console
Plus Free Xbox Live 12-Month Gold Membership
Limit 1 per household. No rainchecks. Products must be purchased on the same receipt to receive package savings. See a Customer Specialist for details.
I bought an Xbox One Assassin's Creed bundle this Sunday, November 2nd. Is this bundle eligible for this promotion? And furthermore and more importantly, as I bought the Xbox One bundle less than a week before this promotion takes place, am I eligible to get the Xbox Live card for free on Saturday without having to buy another Xbox One?

Hi jimmykup,
A free Xbox Live 12-Month Gold Membership is a great deal, so I can understand asking if the Xbox One bundle you recently purchased would be eligible. As offizzdeapo14 mentioned, the terms of the offer state that the Xbox One and Xbox Live membership would need to be purchased on the same receipt during the Holiday Shopping Event in-order to be eligible for the promotional savings. With that being said, the Xbox One bundle that you purchased would not be eligible because it was not purchased during the actual event.
Thank you for posting to the forum and enjoy your new Xbox One!
Derek|Social Media Specialist | Best Buy® Corporate
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Save $10 on Any Xbox One Accessory for Gamer's Club Unlocked Members

Gamers Club Unlocked members can save $10 on any Xbox One accessory when they purchase a select Xbox One controller in-store or on BestBuy.com. The accessory and controller must be purchased in the same transaction.
Offer valid: 08/02/2015 - 08/15/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Must be a My Best Buy Gamers Club Unlocked Member to receive savings. My Best Buy Gamers Club Unlocked Member program is a 2-year paid membership and is valid in the 50 U.S./D.C., excluding P.R. Membership activation must take place in store only. May not be valid in combination with other offers. Savings will be reflected in your cart when all offer requirements are met. If you remove any of the qualifying items from your cart or cancel all or part of your order, you will not receive the promotional savings. Valid on in-stock items only. Limit 1. Offer subject to change. ”
Thank you for being a My Best Buy™ member and game on!

I very rarely, if ever, pre-order games at this point. I have a 33qt storage bin filled almost to the top with games from my backlog on JUST the PS3 as it is. But for the right price I would probably add to that already insane backlog even further.
I'm not saying they should bring back the coupons for the newest of the hot titles. But using them to fire sale some year or two old stuff that is just taking up valuable shelf space wouldn't be that bad of an idea. Maybe they could even get the publishers to offset some of those costs.
It just seems like when they upped the price of GCU and then eliminated the coupons they used to do, the good sale prices went along with them.

Xbox one Controller Problems in-game (FIX)

Hey
I hada problem when I play games with my Xbox one controller. Whenever I press the RT (right trigger) button while in game, either the trigger does not work or performs an action of another button on the controller. When
this happens the controls are not reverse. Whatever button action it performs, that button still performs the way it should.
For example:
I press RT it performs LT. And when I press LT it performs as LT, so the controls are not reverse.
This problem occurs in all games I played in Windows 10 (not in previous version of windows). However when I go to the controller settings in the controller panel to calibrate, the RT trigger performs how it should. So i'm
not sure what the problem is maybe its an xinput problem or drivers problem IDK. This problem DOES not happen with the XBOX 360 controller. Only XBOX ONE controller. On a side not this with the original XBOX ONE controller drivers that was release in the summer.
The new controller drivers that was release in the end of march don't work at all.
If you are having these problems a fix to this, to install "Xbox one Controller (DFU)" drivers. To install this driver,
1. Go to device manger, right click on the Xbox one controller tab. Click "update driver software".
2. Then click "Browser computer for driver software".
3. Next click "Let me pick from a list....".
4. Last uncheck "Show compatible hardware". Then Scroll down the list till you see "Xbox one controller (DFU)" NOT "Microsoft Xbox One Controller (DFU).
5. Install drivers.
If you don't see "Xbox one controller (DFU)"driver on the list go to step 1 and instead click "Search automatically for updated driver software". Once it's done that it will install a "bad driver". Now go back and continue form
step 2, and the driver should be listed

report this with the feedback in windows 10
Place your rig specifics into your signature like I have, makes it 100x easier!
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Bought an Xbox One yesterday, but just found out about an upcoming promotion.

I just found out that this Saturday, Best Buy is going to offer 12 months of Xbox Live with the purchase of an Xbox One: http://www.bestbuy.com/site/global-promotions/holiday-shopping-event/pcmcat344700050000.c?id=pcmcat3...
Apparently the promotion is limited in time (from 1pm-4pm), so I'm a little wary about if there will be anything that you could do for me.
I'm assuming it might be possible to go to the store a return my (online) order there, and rebuy it at the store to qualify for the promotion, but because it was an online order, can they resell me the online stock item right then and there? That's assuming I have the console by then since it just shipped out today.
Another problem I had was that I qualified for 10% cashback with my Discover Card by shopping through Shop Discover (5% + 5% Seasonal for all online shopping) - if I were to return it, I wouldn't qualify for that anymore.
The main reason for the card and console being on the same receipt is that if they were on seperate, returns would be an issue. If that's the case, would it be possible to issue me the 12 month XBL code after my return period on my Xbox One is up (2 weeks)? That would seemingly solve my delemia.
The last thing that I forgot to mention was that the console I ordered was the limited edition Sunset Overdrive Bundle - which is in high demand and sold out nearly everywhere. If I didn't order it when I did, I probably wouldn't have gotten it.
I apologize for the lengthy read and complicated situation.
Solved!
Go to Solution.

Codeecb wrote:
I doubt that will happen as then there would be thousands of people that would want free Xbox live gold cards. I bought 2 Xbox one bundles within the past week (sunset overdrive and asasssins creed) with another one this week. That being said I don't get a Xbox live code for those other 2 and even though I'm buying an additional one this wee/weekend only specific stores are even offering this promo from what I understand. You already saves 10% ($35) plus earned reward zone points ($10 ish?) And you can easily get 12 months of gold for $38-40 anytime. So basically you already get it for free.
Best Buy doesn't have any problem price matching future sales if your purchase is within the return period (they handle thousands of these cases every day already under their price protection guarantee), it's just that this promotion is a bit more complicated as it includes a digital time card. The mods over here really do a fantastic job with making sure the consumer is satsfied, which is why I figured I may as well ask about it. An Xbox One is a big purchase for me, so I just want to make sure that I'm maximizing my savings.

ISE 1.2 : Xbox ONE profiling

Has anyone successfully profiled an Xbox ONE? I have the Xbox 360 working well, but the ONE doesn't even get recognized as a Microsoft device by ISE. Thanks.

Thanks, but I finally got a profile working. Here is what I did...
Setup a check that looks for DHCP host-name = 'Xbox-SystemOS'. Luckily this field seems unique to the XboxONE.
Also, in the profile, you have to move it out of the Microsoft-Device parent, otherwise it doesn't work. I also increased the certainy factor to 70.

Xbox One Portfowarding on WRT310N to get NAT open

https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live
Can someone help me out with this? Ive tried with single port and the port forwarding but my NAT is still moderate.

Read the entire thread in link below. It mentions/speculates that the UPnP for Xbox one is not compatible with many routers. I would say that is a really good speculation. The NAT/UPnP problem has been reported with some linksys, netgear and asus routers. The problem is linksys and netgear are really slow about updating firmware. Sometimes they won't update at all. Asus, on the other hand, updates frequently and will most certainly release an updated version of UPnP to be compatible with xbox one , if they haven't already. I'm not sure if dlink routers are having the same UPnP/NAT problem with Xbox one. Some googling would be probably reveal more.
http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4267/p/1627170/4384186.aspx

Airport Utility/Airport 6th Generation + Xbox One LIVE

Here I am going to show how to configure your Airport device in order to use you Xbox One and have the NAT open, so you can have the best connection to your peers and have the advantage over your opponents.
1. Open the Airport Utility app, choose your airport device to be configured. Click on "edit".
2. Now, on your Xbox One console, find out what is its IP address and MAC address (there are two MAC address listed in the configurations Wired and Wireless, make sure to use the one that describes the way you are connected to the router). To do so, on your Xbox One console go to settings, network, and advanced settings.
3. Now back to your Computer. On the Airport Utility app, go to the Network tab. Here you are going to create a DHCP reservation for your Xbox One. Click on the + sign under DHCP reservations, and add the information you acquired from your Xbox One console earlier and save.
Example: (picture A).
4. Now you are going to configure the port settings, which allow a much better connection to Xbox LIVE servers. Click on the + sign under Port settings and type as the picture below (picture B) will show and save. NOTE: Remember that the Private IP Address should be your Xbox One's IP address. NOTE: Xbox One requires UDP 500 and 4500 which you will need to input if and only if you have iCloud turned off, otherwise it will not allow you to input them.
5. Click on "Network Options" and follow the picture (picture C) below and save.
6. Click update, and restart you Xbox One console
You are all done.
A)
B)
C)

Launch Apple Airport Utility
Choose Your Apple Airport Router and select Edit
Choose the "Network" tab and in DHCP Reservations use the + icon to add the Xbox One
You can get your Xbox Ones IP and Mac ID address:
http://support.xbox.com/en-US/xbox-one/networking/network-settings

Where is the forum for Xbox one media apps

Our company is developing a xbox one media app. We want to get support for app packaging, but we are unable to find the forum for xbox one media apps, or xbox one itself.
Where is the forum for xbox one apps ?
Thanks.

It is private. You need to join the developer program to access the developer forum for xbox one. See http://www.xbox.com/en-us/Developers/id.
Visual C++ MVP

Unable to Connect to Xbox Live on Xbox One due to ...

I have been on the phone for a few hours this afternoon trying to get this sorted and the conclusion of my last call to BT was that I needed to register on a tech experts website? Put simply, I need to open a list of seven ports that are listed here:
http://support.xbox.com/en-GB/xbox-one/networking/network-ports-used-xbox-live
in ordder to be able to connect to Xbox Live with my Xbox One, this is an issue I have had since upgrading to infinity.
Can somebody do it for me, I have the IP address of my Xbox One, or can somebosy point me in the right direction?
It seems to be taking a very long time to get sorted.
Thanks in advance.

Think I can help here.
First of all I assume that you have disabled UPNP on the hub? If you havent yet then you have two choices:
You can disconnect the Xbox One and 360 from the network, perform a full factory reset of the hub and then immediately disable UPNP before doing anything else, or..
Disable UPNP and wait a good few hours (I'm talking overnight here) before reconnecting the XBox One and 360 and trying again.
When UPNP is enabled and the XBoxes are using the network it will write rules on the fly to the NAT table, you probably won't be able to apply port forwarding rules to a device for those ports because the Hub can see that they're already in the NAT table. They will eventually expire but this can take some time. When you disable UPNP, these rules don't seem to be removed as you might expect.
Next, you definitely don't need to forward ports 80 or 53, these are allowed by the hub automatically and traffic for each will be correctly forwarded to whatever device by the hub. You shouldn't need to open 88 either.
You have an XB One and a 360 and they both can't share the same port, that being 3074. However, if the 360 is using 3074 you can forward 3076 to the XB One instead, or vice versa.
When you've applied all of your port forwarding rules run the XBox network test repeatedly until it gives you an open NAT, a maximum of six times should do it, and you may want to do this every time you turn on an XBox. I've previously posted about why I think you have to do this sometimes with the BT Home Hubs.
If you're still not getting an Open Nat, turn off the XBox and unplug any powerline adapters on its chain for 5 minutes, then reconnect the adapters in sequence from the hub and try again.

Unable to purchase Grand Theft Auto 5 for Xbox One - Error in listing

I was planning on purchasing GTA5 for Xbox One tonight before the "buy 2 get 1 free" promotion expires.
However, the Xbox One listing for GTA5 is messed up! It shows a picture of the Xbox One copy of the game,
yet the title reads "Grand Theft Auto 5 - PlayStation 4"
Shipping is not available for the item, and it's not in stock at my local Best Buy (hard to believe).
Bummer!

BrettQ,
Thank you for the link to that thread. There indeed is a solution per that thread - https://discussions.apple.com/thread/3681763?start=330&tstart=0
Again - many thanks for your reply. My search queries didn't lead me to that thread.
El

Game Console Exchange - XBox One

I bought an XBox One console bundle (Forza and Kinect) last 09/28/2014. Is it possible to exchange this to the upcoming XBox One Sunset Overdrive bundle?
If it is, how much will I be paying since I already used the Forza code and what if I want to keep the Kinect as well?
I am an Elite Plus Member, so is this covered within the 45 days exchange?

Greetings niknokseyer,
With so many special edition consoles and bundles being released, it’s not surprising to perhaps see something shortly after that you may prefer over what you’ve already purchased. With our Return & Exchange Promise, as an Elite Plus member, you should have 45 days to return a purchase.
Unfortunately, you would not be able to return the video game, as we do not accept returns of opened video games, although they may be exchanged for the identical item. As this is a bundle and you would not be able to return everything, we should be able to accept what you do return, minus the value of the discount or freebies.
If you should have any further questions or inquiries in regards to this, please let me know!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Xbox One Free Game Offer - Purchased Xbox in prior weeks

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