XBOX VERIZON FIOS APP PROBLEM!!!!!!!!!!!!

Hi there I got the verizon package to watch TV on my xbox but it gives me an error saying I need to be subcribed to those channels? I am subcribed to those HD channels! very annoying if I got this package for this service that is not working on my xbox help!!!!!!!!!!!!!!!!!!!!!!!!

Sorry to hear you are not able to enjoy the services on the Xbox. I have sent you a private message so we can get more information to help.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

Airport Express and Verizon Fios - setup problem

we recently converted to Verizon Fios - the airport express (used to play music through a stereo) stopped working and is no longer recognized (continuous blinking amber with "no configured station etc")- i have read through older solutions and many deal with different versions of the station or of Airport Utility - my Airport Express is Model A1264 - the Airport Utility is 6.3.1.4 - the OS X is 10.8.3 -
the Verizon Router has the following: (codes left out)
Actiontec number (ending in rev.1 - is this the model #?)
User name = admin
password
ISSID
WPA2 key
WPS pin
Wan Mac
the ISSID (5 digitt alpha and numeric) and the WPA2 Key (16 digit alpha & numeric) have been used to log on all wifi devices in the house (eg iphone/ ipad, streaming netflix) and worked
any assistance greatly appreciated

i did read your post and had already tried a hard reset - several times - i have done it again to no avail - however i have done the following
- i have 3 iMacs - one in the next room to where the main one is (the one i am having trouble with) and another in another part of the house with no wifi service - i took the Air Exp and plugged it in next to the iMac furthest away - it was found in seconds
- i next tried it on the iMac in the next room - it was found - the Utility indicated it was examing the station then it wanted me to set up a new network which it named using my name and Airport Express - it asked for a new password - i gave it to it - THEN it wanted me to plug an ethernet cable into the airport express!! which i can't do - that is why it was being used wirelessly - i can't seem to get past that point
- the main Imac still will not find the Air Esp station - if i can get the one in the bext room to work the airport express i can transfer the music to it and play from there

Verizon FiOS App Developer

How do I become a Verizon FiOS Application Developer? I have search on-line and have come up with anything. I also called Verizon directly and they told me to try using this forum and check the website for jobs.
Please contact me at {edited for privacy}@motorola.com with information or respond on the forum.
Thanks
Dave Berol

Just a friendly reminder, this is a forum where users help other users.

Xbox 360 FiOS App issue

For the past couple of days the app has been stuck at the loading channels screen. Microsoft says its an issue on Verizon's end. Anyone else having this problem?

I have had similiar problems where certain apps work and others perform poorly, especially on wireless. if you want a real test then hardwire your device, if you can't do that, then you should just change the channels and experiment.
channels 1, 6 and 11 are all you should use.
open a browser on any connected pc, and go to http://192.168.1.1
username is admin
password is the serial number found on your router
once you're in you click on change wireless settings in the first column and it takes you right to the channels. if you click on wireless at the top instead then you have to make one more selection which is basic security settings, and then you are at the channels.
change it to 1, and hit the checkmark for keep setting after router reboot.
save
test it.
the change would be immediate. if you don't notice a difference or it's worse, then change it to 6, and test. and then finally to 11 and test.
I think you will find one will perform better than the other.
if it doesn't then come back and let us know.

FIOS router - real firewall - AP - FIOS app no worky)

I have Verizon FIOS service with an Actiontech M1434WR router getting the WAN info 192.168.1.1 and giving a wireless SSID. Behind that I have Sonicwall that gets an ip from the ActionTech and feeds desktops and an AP. Also, I have Ipods and Android tablets that pull the ip via the AP and running the Verizon FIOS App to watch television.
Certain parts of the app do not work correctly when the devices go through my AP but when on the FIOS network everything works fine.
Do I need to enable port forwarding in the ActionTech and open ports in my SonicWall fore this to work correctly? If so what?

Problems having:
"There are no set-top boxes found"
Before I get into it this does not include all tech support, just some
Well I have been trying to get some kind of work around from Verizon techs and what a disappointment! I have basic triple play with actiontec (M1424WR Rev. E) router & DVR service. I have a iPhone 5 with the fios appt. (It once worked)
I have reached out to tech support, latest as of yesterday and we went thru basic resetting routers and DVR with no luck. And then they reset it thru there end with no luck. So they put another person (tech) to help trouble shoot with no luck and the funny enough while I was on phone with them the call got disconnect! No call back nothing, no email either. Also to let everyone know if not familiar when they do full reset you dont lose recordings but you do lose favorites and you personal setting for DVR. As for router you will be reset to original setting's on router, so you will need to change your admin password and check other setting you might of done. Like wpa which in last months they sent out notices to update setting for more security.
So I guess what needs to be know is there no work around for these issues and the app is that flawed that its not worth having?
Are they coming up with some kind of upgrade to address issues like this?
I have seen in some of forums of similar issues with android phone apps also.
To finish off by time I was done with tech support there was no way to even attempt to use the app as even a remote, I don't know if I mentioned before I called tech support I could still use the remote but not the DVR and TV listings not being available.
somebody help us

Samsung Smart TV FiOS App not working

I have a new Samsung Smart TV with the Verizon FiOS app installed, and its not working. When i attempt to start the app, i get the error "unable to fetch data, please exit the application and relanch". Exiting and relanching the app does no good. I have uninstalled and reinstalled the app 3 times, and it is stil not fixed I updated the TV's software, then uninstalled and reinstalled the app, and its still not working. I contacted Samsung customer service, and they could not get the app to work either. if anyone has any suggestions, please let me know. Thanks
Solved!
Go to Solution.

Need to try shutting off TV and starting again.
And you may be low on memory on your Samsung. Samsung doesn't make it easy to manage the memory other than by deleting some unused apps.

Verizon FIOS TV App on XBOX 360

Verizon FIOS TV app not working on the xbox360. ;
1=> Verizon told me They do not fix issues on the xbox
2=> They repeatedly told me it is working on mobile phone, tablet & pc, so my xbox is the issue.
3=> After actually listening to my issue, I was told to contact Microsoft.
4=> Microsoft told me to contact Verizon.
5=> After contacting both Verizon & Microsoft over half a dozen times each.
They both still claim the problem with Verizon FIOS TV application on the XBOX360 gaming console is not their issue.
6=> After a few FAILED attempts by both to resolve the issue, it has only gotten worse.
Now, every time I start the app it ask me to accept the EULA and does not get pass the AUTHENTICATION step.
7=> Before its current condition, the following was displayed under the account tab;
Device ID: Data at root level is invalid. Line 1, position 1.
zip code: 19720
EAS Region Code: 10_003
8=> I was able to load and view TV using the Verizon Watch ABC live application.

Thanks for the update on this problem. i.e. no progress.
I have a 2013 Samsung TV and BluRay device both of which have the Verizon app installed and I gave up trying to get them working about 6 months ago. This is such a joke - if Verizon cared they would be ashamed but they are just looking the other way.
I canceled our Verizon TV service and switched from a bundle to just FIOS Internet service. We are not big TV watchers (basically we've cut the cable) and for the little TV we do watch, I refuse to pay a monthly rental fee for a set top box. So unless the Verizon Samsung app is generally ackowledged to be "fixed" we will not be signing up for any Verizon TV service again. The app is the ONLY way I would watch Verizon TV and it is practically unusable.
So it's Amazon Prime and Netflix for us - no Verizon TV. I wonder if anyone at Verizon sales realizes that the app is not just a matter of convenience for customers. If there's no workable app then I am not a TV customer.

Can't watch Verizon FiOS TV on iPad or Xbox 360

Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.

jwnarron wrote:
Hi,
I have been on hold with Verizon support for over an hour now with no success. I am currently subscribed to both FiOS TV and Internet service but am unable to wach live TV on any external app after logging in with my account. The iPad app says "You are not subscribed to this channel. Error code: 102" on every channel, even those which I can currently watch on my set top box. I have the same problem trying to watch live TV on my xbox 360 with a gold subscription.
It seems like no one on the customer service line even knows what I'm talking about. I was asked if I downloaded the iPad app from the verizon website. Good one.
Hello,
A few things for the iPad app:
1) Have you checked to make sure that on your iPad you are accessing your Verizon FiOS residential account's wifi network?
If you are using a cellular network (data plan) for wifi, and not the wifi for the Verizon FiOS account for your internet at home then you can't access Live TV for the 'FiOS Mobile' app.
2) Are you signing in with a subaccount and not the primary ID when using the FiOS Mobile app for the iPad?
3) Try logging into verizon.com with your userid and password and then going to My Services - TV plan -- does it show your current FiOS TV plan?
4) Have you tried deleting the app and re-installing the 'FiOS Mobile' app for the iPad from the Appstore and see if you get the same message?

XBOX live and Verizon FIOS clearing things up a bit here

Interested? Call now to add an Xbox to your current service. Or, if you’re a new customer, you can sign up online here and take advantage of a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month. The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21.
The FiOS TV app will become available for download next month. We’ll be launching the service with 26 channels and we plan to add more.
ok they aren't adding your xbox to your current service....New customer's are going to be able to take advantage of that new promo "a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month.The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21"
I believe this is online ordering only try to order it online instead of calling in as that is where I personally have been advised
FiOS TV customers will have access to an app on their Xbox consoles, which will become available for download next month. Once customers download the Verizon FiOS TV app on their console, they can begin watching live streaming FiOS TV channels - without the need to pay for another set-top box. Customers must subscribe to both FiOS TV and Internet services.
Initially, 26 FiOS TV channels will be available, depending on the customer's TV package
Customers who order FiOS TV and Internet service will receive the "Halo: Combat Evolved Anniversary" game and Xbox LIVE Gold Membership token within 30 days
I hope that breaks it down a little bit for everyone

I am trying gettin additional information regarding how the app is going to work and how it applies to your TV service as to what channels you will have..I'm sure that information will be available a few days before the app is released.
Ultimate Bundles will have 35/35 and 26 channels on the App
Extreme HD .......
Prime HD ...........

FiOS App on Xbox

I subscribed to Verizon FiOS local televison service about a year ago as it reduced my monthly bill by about the same amount that Verizon was raising my internet service only price to. In doing so I happened to stumble accross the FiOS App for the Xbox and have enjoyed about 80 channels. This past week however, my Xbox app has stopped working and it appears that I will now need to elect for the channels that I want to view. Has anyone else had experienced this issue or anything similar?

Thanks for reaching out to the community Xboxxed. Could you perhaps take a screenshot of what message it gives you? Have you tried reinstalling the app? Also, have there been any recent changes made to your account?
Thanks,
~FCN

Kindle Fire HD problems with Verizon FIOS

This has happened to me several times now and Amazon has even shipped me two replacement kindles to resolve the problem which I have no deteremined is the fault of Verizon FIOS and not Amazon.
The problem: The Kindle Fires will not download books or stream/download purchased movies from Amazon but will instead hang and then timeout.
I was able to obtain a debug log from the kindle fire and it is full of messages like this:
amazon_main5:05-22 22:12:46.412 3846 4259 E AmazonVideo.service: EXCEPTION: Making request to https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien... java.net.SocketTimeoutException: Read timed out
however, I am able to make these same requests from any other machine and they proceed fine:
macbook$ curl 'https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien...
Response:
{"message":{"statusCode":"ERROR","timestamp":1400857908,"body":{"code":"CDP.InvalidRequest.MissingRequiredParameter","message":"Could not retrieve client information from request."}},"signature":"m6OJiOF4oB/X+90WykVPk5CA9p0PZlUKgfR6JlkLmhvqQfRenTgN0xuvYS78C3XM5eGdAV/VBZWIzhz69Ko920shu3/O80XlJrPig3HmMgXoFzNMOAMQTeGNiTwrRkhl6AZmZtix0o3EcvpoBcLyhSJiza5GWc8shJ8a6VfzlfM="}
I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router.
Need more proof? Connecting the kindles to the hotspot on my cell phone or using any other wi-fi network allows streaming and the downloading of books.

You say "I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router." And then you blame the Verizon router for the issue even though you say other devices are working fine.
It's an issue of how the javascript executes on the Kindle, per the log entry you post. That has nothing to do with the router but indicates that the Kindle is failing to properly execute the java call and interact with the server.
Try forgetting and then re-establishing the Kindle Wifi connections to the router. If that doesn't work, if you've changed the default settings of your router, try doing a factory reset of it. If you can do a factory reset of your Kindle, try performing that also.
You problem is likely not widespread as there are no complaints like this on the various forums I monitor that cover issues with FiOS Internet. My neighbor (who has a Kindle Fire and FiOS Internet) has no issue like yours.

Verizon FIOS Intermittent Packet Loss Problem - How to Convince Verizon Support it's NOT ME

Hi,
I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
Here's what happens:
- On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
- On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
* This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
In fact I know exactly where the problem lies. I did a traceroute to google below:
Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:
1     4 ms     1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
3     9 ms     8 ms     7 ms G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
4    11 ms     8 ms     7 ms P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
5     9 ms     6 ms     7 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
6     7 ms     6 ms     7 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
7     9 ms    10 ms     9 ms 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
8     9 ms     9 ms     9 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
9    33 ms    31 ms    35 ms google-gw.customer.alter.net [152.179.72.62]
10     8 ms    11 ms    10 ms 209.85.252.215
11    18 ms    17 ms    16 ms 209.85.249.11
12    31 ms    29 ms    29 ms 209.85.241.222
13    30 ms    29 ms    29 ms 209.85.241.207
14    41 ms    39 ms    34 ms 209.85.243.1
15    27 ms    27 ms    29 ms vw-in-f106.1e100.net [74.125.113.106]
Trace complete.
Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
130.81.133.156 has major problems.
I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Verizon-FIOS-intermittent-connection-drops...
http://forums.verizon.com/t5/FiOS-Internet/Intermittent-Network-Timeouts/m-p/28138
One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
Here is a sample of the ping logs I was talking about for different devices all at the same time.
Device 2 in the Trace Route:
Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
Device 3 in the Trace Route:
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
Device 4 in the Trace Route:
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Any help, thoughts, suggestions, etc would be great appreciated!
~David

I understand your logic, but you have not eliminated 74.105.157.1 as the problem. It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool. You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

Verizon Fios is always having problems!

We have had Verizon Fios for about 15 months and it is the absolute worst! As long as we have it, we have had problems with this system. It is always having problems. TV shows do not record; it is always freezing; the system always needs to reboot; often the system can not reboot; customer service is bad; the backup battery needed replacing & started beeping after just 3 months.
For example, tonight I am sitting here at 1:00AM typing this message when I should be watching some of the shows & games I tried to record. I can not watch anything I recorded and the system will not reboot to try to fix whatever the problem is. I am actually getting a message that the Auto-fix features is NOT working.
I am totally frustrated and just give up. This system has just beaten me down and I can't take it anymore. For as much as I am paying, no customers should feel this way. They sent me a new DVR box a few weeks ago and we are still having the same problems. I have asked several times for SOMEONE from Customer Service management to call me back and NO ONE has done it yet.
I am ready to break my 2 yr commitment and want a total refund. I promise to tell all of my friends and neighbors just how HORRIBLE it is and to NEVER switch to it. You know it is a bad system and you know they know it is a bad system anytime they have provide an "Auto-fix MRDVR Issues" option!
If you are having problems like me, please join my fight against Verizon.
Hudson B

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

HP officejet Pro 8500A - problem with wireless setup switching from ATT Uverse to Verizon FiOS

I had this all-in-one printer set up and working on wireless through ATT Uverse router in one city. just moved to another city and got Verizon FiOS. Now when I try to set up the wireless connection, the printer will connect to the router, but my computer cannot locate the printer. It gave a 169 IP address which doesn't seem right. I've tried uninstalling and reinstalling the printer software on my computer, but when going through setup on the computer, it can't find the printer automatically or by me typing in the IP address it shows on the printer. Not sure what I have done wrong.
This question was solved.
View Solution.

It is not connected to your router (indicated by the 169.254 IP address).
Let me know the model of your FIOS router (Rev D, E, etc).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

XBOX VERIZON FIOS APP PROBLEM!!!!!!!!!!!!

Similar Messages

Maybe you are looking for