Xcelcius hyperlinks not working properly with DNS name

Hello,
we have the following environment:
BOE XI 3.1 on win2003 server
Tomcat and IIS
ISA 2006 server for external access from internet
SSL on ISA server for login
WinAD SSO (also external from ISA form)
DNS for internal usage (instead of the actual BO server name and port)
the ISA listener has the exact same name as the DNS entry, so both internal as external we can use the same URL.
this is working fine until we access a "menu" in xcelcius.
from this menu we can select 4 different xcelcius dashboards, but when clicking on any of the links, we get an error:
an error has occurred: error with attempt to view document
we don't have SSL enabled on the BO server itself, only on the ISA server.
the hyperlinks are valid, and we've tried both relative and absolute paths to our BO server
strange thing is, that is DOES work when we use the hostname URL for BO instead of the DNS name.
does anyone knows how to resolve this?
thanks in advance.
Edited by: D. Osseweijer on Jan 6, 2010 10:04 AM

excluded the possibility that this has anything to do with SSL config.
we had a SSL certificate on the BO server, but removed this, so that we only can use http traffic on BO server.
when i have a look at the logfiles, i see the following error:
.\infosessionmgr.cpp:959: TraceLog message 1
2010/01/06 13:55:37.090|>>|A| |11832| 196| |||||||||||||||assert failure: (.\infosessionmgr.cpp:959). (false : Couldn't get token).
this happens everytime just after reproducing the error.
already tried some things mentioned in other topics, but to no avail.
we use WinAD SSO .NET Kerberos.
also enabled SSO for PlatformServices and OpenDocument (which is used in the hyperlinks)
does the error about the token could cause the problem with the hyperlink ?
i can only open the child dashboard with the hostname of the BO-server in de URL, not with the DNS alias.

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