Xcelcius is not working properly under both Windows 8 (64 bit) and Windows 7 (32 bit)

Hi all,
I use Xcelcius ver 4.0 under Windows 8 (64 bit), but it cannot load canvas and data query. I tried to use Windows 7 (32 bit) but got the same result. What should I do to solve it?
Here is the design captured:
When I run, it's the result (nothing happened):
Need help. Thanks.
Best,
Pri

Hi,
go to file ->Document prperties and check "show loading staus"
prewiew the dashbaors and check in which stage the dashbaord is stucked, perheps you have configured an external connection and you need to configure the corssdomain file
please try also to export the dashbaors to swf format and try to open it using a browser, if you reporduce the problem so please follow the sap kba 1767433
Best regards,
Mohamed AISSA.

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