Xcelsius 2008 SP4 won't work on Win 7 but does on XP ?

Hi I posted this a few weeks ago but no one has replied thought I'd try again it is really anoying I have to type everything in word and cut and paste into Xcelsius
Touching any key on keyboard locks up Xcelsius Mouse OK SP4  
Posted: Feb 1, 2012 2:37 AM     Edit          Reply 
Just wondering if anyone has had any issues with xcelsius and using the keyboard. I have now tried the Enterprise Edition Xcelsius 2008 SP4 on 3 x Windows 7 machines (and the Xcelsius SP3 with hot fix 3.3 on 2 windows 7 machines) and if I open a new project drag a pie chart onto the canvas (or anything) and try to replace the heading pie chart with "MyChart" as soon as I hit the M the software locks up and I get the following message.
Xcelsius has stopped working
Windows can check online for a solution to the problem
Check online for a solution to the problem
Close the program
Problem signature:
Problem Event Name: APPCRASH
Application Name: Xcelsius.exe
Application Version: 5.4.0.0
Application Timestamp: 4db76bf5
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 0001568f
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
The strange thing is that if I write MyChart in a cell in the excel sheet and copy and paste it over Pie Chart it works fine as soon as I hit a key (even the backspace) I lock up the program. We tried on a clean image Windows 7 machine that IT hadnu2019t given out yet and same thing happened then we loaded it on an old XP machine and it worked!
I Tried changing the compatibility to Run on XP SP3 but that didnu2019t help and turning on run as Administrator made no differance
. Any ideas?
This is the same for changing the timing for the xml maps thatu2019s where I first noticed the keyboard locking up the software, you can change the time with the 2 arrows via the mouse but if you highlight 5 and then hit the 6 key its the same error as above
Extra weird just opened it up and went to the help thought Iu2019d type in u201Ckeyboard locks upu201D and guess what as soon as I hit the K, same error
All our images have Office 2007, Dasault Draft site and a few other bits of software I was running 4.5 Xcelsius and that was OK
Any ideas would be most helpful.
Darren

Hello David
Thanks for replying this is really bugging me. Sorry I've been a while replying I've been overseas on a course last week and didn't have work email access.
Firstly the machines that I have tried it on are HP desktops about 1-2 years old with USB keyboards
I tried the on screen keyboard and it locked up as soon as I clicked on a character whilst trying to rename a pie chart, this was the same for a remote net support session, and a remote RDP login to my machine by our IT department.
Our IT guy said the keyboard drivers were current but I may just try and do an upgrade and reply a bit later on that as well.
Does not happen on any other software on this machine.
I'm checking for Flash upgrades but we currently have 11.1.102.55 and the newest is 11.1.102.62 so will load that and reply later also.
Do you think it possible to download a corrupted version of Xcelsius the stupid thing about that idea is that I downloaded SP4 but if I load SP3 hotfix 3.3 that also locks up and I have that on an official DVD from Rockwell Automation as Xcelsius comes with their Factory Talk Vantage Point software as a dashboard builder.
Thanks again Darren

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